TrueFortune - Support and Complaints Thread

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Last post made 8 days ago by Berks
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  • this is the info i just researched i honestly dont believe lcb promotes casinos from costa rica i joined true fortune with a link from lcb there is no laws in effect to make them have to pay me this is very sad.

    Obtaining Gaming license
    In order to obtain an online gaming license from Costa Rica, you need to render various details about your enterprise. You may generally do this by filling out a registration form that comes from the Costa Rica Tax Authority and also obtain various government certifications. Once the process is finished, the Costa Rican government would officially register your online casino.

    No fair Game Guarantee
    Given the fact that Costa Rica does not have special online casino licensing requirements, players are not actually safeguarded while playing in an online casino with a Costa Rican registration. The purpose of the registration is only to provide a casino with a legal framework that it can operate in. There are no requirements for randomness. This is why, unless the casino website comes with a third-party audit guarantee, players cannot be ensured for a fair game guarantee from the Costa Rican government. Moreover, online casinos with a Costa Rican registration are not bound by law to report to the government at any time in the future. So the casinos are basically unregulated.

    If you have some problem with an online casino that cannot be directly resolved, you need to seek assistance from third-party affiliates regarding the issue. It can be difficult to obtain a response from the Costa Rican government as it does not have a special department to address online gaming issues.

    Due to these reasons, players are often advised to exercise caution while signing up at any online casino that is registered at Costa Rica. Although many gaming companies choose Costa Rica merely to reduce operating expenses and are fully honest in operations, Costa Rica is a hub of many fraudulent casinos that are based online. In order to curb this issue, many affiliates offer safety information to players about online casinos registered in Costa Rica.

  • Obtaining Gaming license
    In order to obtain an online gaming license from Costa Rica, you need to render various details about your enterprise. You may generally do this by filling out a registration form that comes from the Costa Rica Tax Authority and also obtain various government certifications. Once the process is finished, the Costa Rican government would officially register your online casino.

    No fair Game Guarantee
    Given the fact that Costa Rica does not have special online casino licensing requirements, players are not actually safeguarded while playing in an online casino with a Costa Rican registration. The purpose of the registration is only to provide a casino with a legal framework that it can operate in. There are no requirements for randomness. This is why, unless the casino website comes with a third-party audit guarantee, players cannot be ensured for a fair game guarantee from the Costa Rican government. Moreover, online casinos with a Costa Rican registration are not bound by law to report to the government at any time in the future. So the casinos are basically unregulated.

    If you have some problem with an online casino that cannot be directly resolved, you need to seek assistance from third-party affiliates regarding the issue. It can be difficult to obtain a response from the Costa Rican government as it does not have a special department to address online gaming issues.

    Due to these reasons, players are often advised to exercise caution while signing up at any online casino that is registered at Costa Rica. Although many gaming companies choose Costa Rica merely to reduce operating expenses and are fully honest in operations, Costa Rica is a hub of many fraudulent casinos that are based online. In order to curb this issue, many affiliates offer safety information to players about online casinos registered in Costa Rica.

  • I understand your frustration but please note that we do have both good and bad casinos listed here. Based on players' experience we add casinos to the warning list, that's the reason why we have bad casinos as well, it does not mean we promote them but we just warn players which casino is good and which is not. 

    We are trying to get your case resolved but some things are out of our hands. We surely monitor every casino that players complain about. 

  • i thank you for your effort melissa i would have a good feeling if that casino was put on the bad list then. according to costa rica law if they dont want to pay they dont have too i dont see how any casino with no laws abiding them can be on a good list.

  • Good afternoon, my withdrawal in TrueFortune casino is also not processed for about 70 days, the documents were approved and withdrawal was initiated on the 23rd of december
     

  • bowmanplayer wrote

    Good afternoon, my withdrawal in TrueFortune casino is also not processed for about 70 days, the documents were approved and withdrawal was initiated on the 23rd of december
     

    Please provide me with your casino username and we'll bring this to their attention. 

    Rated:

    3.3/ 5

  • We received your account details and notified the casino rep. Keep you posted. 

  • thanks very much, the withdrawal was completed today ! thumbs_up

  • bowmanplayer wrote

    thanks very much, the withdrawal was completed today ! thumbs_up

    Awesome. Glad we could assist. 

  • Hello there, my Truefortune withdrawal also stuck for a very long time (maybe 2 month) the representative in the email conversation did not promise any deadlines,
    said that someday we will withdraw funds, be patient (withdrawal id:205359042421856)

  • Hi Stanley,

    Please private message me your casino username and we'll notify the casino rep. 

  • Hi Stanley,

    We received your account details and notified the casino rep. Keep you posted. 

  • This is My complain of True fortune casino. 

     

    I did deposit 25 euros for casino

    And now After I wagered it up to

    100 euros Its worth nothing. 

    Even After long Document confirmation. 

    Why they let you deposit when they know

    That Its worth nothing first of all. 

    Here is My short support conversation. 

     

     

    Me:

    Hi. I try to withdraw 100 euros but Its too small amount. What is proper amount to withdraw?

    Me:

    Hello

    Agent Sandra has joined the chat.

    Sandra:

    hello

    Me:

    Hi

    Sandra:

    as i checked you have played more than 3 free bonuses

    Sandra:

    which means that your free bonuses winnings are not withdrawable

     

     

     

  • MelissaN wrote

    Hi Stanley,

    We received your account details and notified the casino rep. Keep you posted. 

    thanks for your help, the withdrawal was processed two days ago, it's great !

  • Great news. Glad we could help. heart

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