TrueFortune - Support and Complaints Thread

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Last post made 7 days ago by Berks
TrueFortune
  • Started by
  • TrueFortune
  • France Casino Rep 3
  • last active 2 years ago

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  • Hello Webermystery,

    Thanks for sharing your credentials. We will notify Casino Representative regarding your issues in order to help. Please keep an eye on this thread for any update.

  • Hello gniiew@gmail.com,

    Can you please be more precise? 

  • Hi,

     

    We have looked into your case and found nothing out of the ordinary.

    Your account was verified with the relevant documents earlier this month.

    Since you cashed out from a free chip with no real play during the account's history, this may take up to full 18 business days (according to our T&Cs).

     

    Thank you for your patience,

     

    True Fortune

  • Hello Webermystery,

    As Casino Rep clarified this case that there is no issues with your account we will close this complaint and mark it as Resolved.

  • Account was verified on October 31st (as seen in the attachment), that's why I asked about the timeframe , If we count 18 business days from October 31st, then they end today.
    a $25 deposit to withdraw these funds was made on October 29th (as seen on the attachment)
    Therefore, I would be grateful if the representative clarifies the correct time frame when the withdrawal of funds will be processed , thank you

  • Hello Webermystery,

    Casino Rep told us that there is no reason to be worried, everything is fine with your account and you will be paid for sure as soon as possible. Let us know when you receive the funds.

  • Thank you , I confirm that the money came two days ago , thx very much for your help !

  • Hey Webermystery,

    So good news. Enjoy your winnings! money

    We will mark this case as Resolved.

  • good evening, my Truefortune withdrawal has been pending/processing for about a month. It would be cool to know about the withdrawal
    ty

  • Hello variousVincent,

    Could you please provide us with your Casino Username via private message so we can get in touch with Casino Representative regarding this matter?

  • Berks wrote

    Hello variousVincent,

    Could you please provide us with your Casino Username via private message so we can get in touch with Casino Representative regarding this matter?

    Thank you , already sent

  • Hello variousVincent,

    Thanks for sharing your credentials. We will notify Casino Representative in order to help you. Please keep you posted.

  • Hello,

     

    We have looked into your case and according to our T&Cs, your withdrawal should be completed and sent over this weekend at the latest. Since you are cashing out on a free chip and with no history of real play, please make sure to follow the T&Cs or be in touch with your account manager to receive further updates.

     

    Thank you,

     

    True Fortune

  • Hello variousVincent,

    Any updates,did you receive your funds? 

  • The money came exactly two days ago, thank you for your help ! heart

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