TuskCasino Support and Complaints Thread

Last post made 5 months ago by KingNemo
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  • TuskCasino
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  • last active 1 year ago

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  • I'm having an issue with Tusk Casino hoping this will get them to respond.  I enjoyed playing at this casino but found the withdrawal limits for new players too low for my liking so asked them to please close my account, but first asked when the balance in my account ($5400cad) would be refunded.  They sent me $1000, then closed my account as per my request, but did not acknowledge or answer my question about the remaining funds.  I am no longer able to contact online chat now that my account is closed, but have sent several emails, all of which have been ignored.  I will continue to send emails, and will now start writing online reviews, in hopes this will be resolved in a timely manner. 

  • I was a member of Tusk Casino - made a few deposits but found the withdrawal limits quite low and asked customer service to please close my account and refund the balance.  Customer service was very attentive and quick to respond up until this point.  They did close my account as per my request, but have yet to refund my balance and have ignored several emails I have sent asking for an update.  They have all of my requested documentation (as I did receive 1 withdrawal from them) but there is still $4,400cad in my account. This is quite frustrating - I have no idea if they are trying to keep my money or not - I wouldn't know as they will not respond.  Anything you can do to assist would be much appreciated.

  • Hello emstoch,

    Could you please send me your casino username to PM inbox and we'll send an email to the Casino Representative.

  • Hello emstoch,

    Thank you for providing us with your casino username. We've sent an email to the Casino Representative and asked him to check what's going on with your balance which still hasn't been refunded.

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