TwiceDice Support and Complaints Thread

Hi LCB members!

TwiceDice is a new online platform launched on 2020 featuring a wide range of casino games, sports betting, poker, and esports betting.

TwiceDice is unique in that it utilises a specialised digital gambling token known as Dagchip (DCP). Dagchips can be used across all games on TwiceDice, and may be converted from fiat currency, as well as a variety of cryptocurrency, through the platform’s chosen exchange — SwipeX. One Dagchip is stablecoin equivalent to 0.5 EUR, and no withdrawal or deposit fees are applied. Dagchip is fully licensed and secure. You can read more about Dagchip here: https://www.twicedice.com/payment

TwiceDice offers more than 4000 top quality slots from more than 50 different game studios. Also, TwiceDice has impressive portfolio of Live dealer games from 10+ different live casino providers. You can also find backgammon and belote in our selection.

TwiceDice offers a variety of bonuses for new and existing players alike. We always have at least 2 casino tournaments running what you can participate for free.

Contact us anytime – we’d love to hear from you! Feel free to contact me directly or e-mail us at support@twicedice.com.

Thanks everyone for welcoming TwiceDice to LCB and hope you enjoy everything the brand has to offer!

TwiceDice team

Welcome to LCB, TwiceDice Casino Representative! Thank you for being available to assist our members! 

Welcome to LCB, glad you're here with us 

Welcome to our forum TwiceDice Casino Representative! 

Welcome to LCB forum, nice to have you here

Welcome to the LCB forum! 

Welcome on board TwiceDice Casino Representative! 

Gambling tokens are of course wonderful, but for those who are going to play here, I would like to note that the withdrawal of funds in this casino takes up to 14 business days.

however, the withdrawal of funds is quite fast, 1-2 days, so you should not worry

Hi TwiceDice

 Today I made a withdrawal request 3888 EUR ,just waiting for it .this funds is very important to my family,I hope you can do it as soon as possible!

this morning I lost patience due to waiting the withdrawal time too long ,I cancel my withdrawal ,and bet all in on baccarat ,and I am very lucky and win ,now , the latest time I receive my withdrawal is 7days ago ,I hope your payment do it as soon as possible ,if I receive it ,I will give you a positive feedback on gambling forums great thanks !

Hello 袁义桂111,

Thank you for providing your casino username in the private message. We've contacted the casino on your behalf. Keep an eye on this thread for any updates. 

That is nice and yes, you are so lucky that I made more after cancel the withdrawal request. But please keep in mind most of the time you will not be lucky like that. I suggest, if possible, tell the casino to block your account from playing any game until the withdrawal request is done before you can play again. Otherwise, you would just lost all your winnings within next couple days if they keep make you waiting. I've seen/done that so many times in my life, from few thousands to 6 figures of winnings. Best of luck bro. 

great thanks for your efforts ！once I receive my withdrawal ,I will update it immediatelly !

thank you very much  for you advice! I believe twicedice is a site with a reliable reputation 

now I upload two photos .one is my bet history ,another is withdrawal history 

once I receive my withdrawal ,I will come back and update 

thanks 

Hello 袁义桂111,

Thank you for the additional details provided. Please keep us updated and let us know if you may need our further assistance.

3days past , I still not receive my withdrawal yet ,update it very day untill I receive it 

4days past , I still not receive my withdrawal yet ,update it very day untill I receive it 

5 days past , I still not receive my withdrawal yet ,update it very day untill I receive it 

that day I lost patience and bet all in ,this is the screenshot

Hello 袁义桂111,

Since you canceled your withdrawal request and played out the funds we will consider your case closed. Thank you for updating us.

you understand it wrongly ^_^  ,18 Jul 2022 | 13:09 ,  I canceled my withdral 1333 EUR due to too long time not to receive my withdrawal ,and lost patience, and bet , this is the screenshots shows I bet 1994,and win ! the end is 3888 EUR，so I made a request again ! I 'll never canceled it again ,I believe lucy is not always in my side .

Best Regards!

Sorry 袁义桂111, got confused with the screenshot you've provided and thought that this happened after your latest withdrawal request. We'll contact the Casino once again regarding the status of your withdrawal request. Please keep an eye on this thread for any updates.

great thanks for your help !

Hello 袁义桂111,

We've got the response from the Casino stating that:

"We don't have yet updates regarding this player's withdrawal status.
But no worries, the request will be processed according to T&C policy."

Hopefully, they'll handle this in a timely manner, please keep us updated.

great thanks for your help ! now I just waiting for they to deal with it 

best regards!

6 days past , I still not receive my withdrawal yet ,update it very day untill I receive it 

Hello 袁义桂111,

Thank you for updating us. Hopefully, you'll receive your payment as soon as possible. 

7 days past , I still not receive my withdrawal yet ,update it very day untill I receive it 

8 days past , I still not receive my withdrawal yet ,update it very day untill I receive it 

Hello 袁义桂111,

Thank you for keeping us updated, please let us know if you'll need us to ping them again. 

great thanks for your help ,maybe I'll waiting ,if 14 working days past (their policy) ,I still not receive it ,then, maybe need you behalf me to ping them . great thanks !

9 days past , I still not receive my withdrawal yet ,update it very day untill I receive it 

10 days past , I still not receive my withdrawal yet ,update it very day untill I receive it 

11 days past , I still not receive my withdrawal yet ,update it very day untill I receive it 

12 days past , I still not receive my withdrawal yet ,update it very day untill I receive it 

Hello 袁义桂111,

Payouts usually take up to 14 business days to be processed (not including weekends). Stay patient and let us know if you would need our further assistance. 

great thanks ,if over 14 business days ,I still not receive it yet ,maybe I really need you to help me  due to I can't contact their24/7 Live Chat.I still believe they are trusted and reliable site,so what I can do is just waiting ! great thanks again !

Hello 袁义桂111,

Off course, we are at your disposal. If more than 14 business days pass and you still haven't been paid, let us know and we will contact the Casino on your behalf again. 

13 days past , I still not receive my withdrawal yet ,update it very day untill I receive it 

great thanks to twicedice ,great thanks to  tough_nut ,today I receive my withdrawal  

twicedice is trusted and reliable ! 

Hello 袁义桂111,

We're glad that your withdrawal is completed. Enjoy your winnings!

great thanks for your help ! best regards !