Verified and withdrawn funds
Universal Slots, Will's Casino, Ovitoons Casino, Gudar Casino, Gioo Casino Support and Complaints Thread
- Started by
- Universalslots
- Casino Rep 1
- last active 5 years ago
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- Replied by
- Yakov
- at Dec 29, 21, 10:52:03 AM
- Sr. Member 294
- last active 4 months ago
Hi, is it possible to clarify with the representative how much they have according to the rules it takes to withdraw to ltc when the account is confirmed?
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- Replied by
- perobet
- at Jan 07, 22, 05:40:36 PM
- Hero Member 707
- last active 3 days ago
Gioo casino
I got some 20 freespins no deposit and i manage to clean bonus.
They rejected my withdraw today and I recived a email from them with confused explanation.That i must to upload documents and deposit again...
I verified my documents before, deposit too.
>email address removed by moderator Sydney due to privacy policy<
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- Replied by
- Sydney
- at Jan 10, 22, 03:15:00 PM
- Almighty Member 14944
- last active 1 year ago
Hello voronro,
We've received a reply from the Casino Representative. She says the verification team has sent you an email requesting additional information in order to validate your account. However, you haven't responded to that email.
Could you please check (including your Spam folder) if you received this email from them? If you haven't received that email yet; they will request for it to be resent.
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- Replied by
- Sydney
- at Jan 12, 22, 12:35:15 PM
- Almighty Member 14944
- last active 1 year ago
Glad to hear that voronro. Thanks for letting us know!
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- Replied by
- Sydney
- at Jan 13, 22, 03:29:28 PM
- Almighty Member 14944
- last active 1 year ago
Glad that we could help. Thanks for letting us know!
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- Replied by
- voronro
- at Jan 27, 22, 03:57:25 AM
- Newbie 7
- last active 2 years ago
made a second deposit of 25 euros from which I managed to win 160 euros. uploaded the necessary documents for verification and after 2 days my account is blocked. in the chat they said that I have a multi-account and quickly closed the chat. I didn't do any multi-accounts. please help me in this situation. my nickname voronro
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- Replied by
- Ilnavichen
- at Feb 02, 22, 01:35:45 PM
- Newbie 4
- last active 2 years ago
Hello, in my profile in transactions written that my withdrawal of funds 150 euros for bitcoin was processed.
But I didn't get the money.
The chat claims that the money was sent to me. But they never provided evidence.
Here is my wallet to which the withdrawal was requested:
bc1qsy0vexp6kxhr3ktgq86wrkj3at5u68n7xl9txvHere are the transactions on my wallet.
Where you can see that I did not receive my withdrawal from you :
https://www.blockchain.com/btc/address/bc1qsy0vexp6kxhr3ktgq86wrkj3at5u68n7xl9txvThere's getting 0.00394107 BTC
But this is a withdrawal from universalslots casino.
And the date doesn't match.My emails were ignored and I never received the money.
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- Replied by
- Sydney
- at Feb 02, 22, 03:52:29 PM
- Almighty Member 14944
- last active 1 year ago
Hello Ilnavichen,
Could you please send me your casino username to private message inbox and we'll ask the Casino Representative to look into this?
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- Replied by
- Sydney
- at Feb 03, 22, 04:47:29 AM
- Almighty Member 14944
- last active 1 year ago
Hello Ilnavichen,
Thank you for providing us with your casino username. We've sent an email to the Casino Representative. As soon as we receive a reply, we'll let you know.
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- Replied by
- Sydney
- at Feb 08, 22, 03:25:35 PM
- Almighty Member 14944
- last active 1 year ago
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- Replied by
- ahmed8220
- at Sep 24, 22, 10:31:25 AM
- Newbie 8
- last active 1 day ago
hello alll ... iwanna telll u about me experiens . in gudar casino from the universalgroup-
i have been playing there many years . never really cash out .. only small amount.
lost alot alot more ..
anyway .. iwas playing playing .. and was number 2 in slot race tourment .. iwon .300 euro have to wager 5 times.. so i readed all rules toke picture to be sure .. i played played and won 5000k euro . .
when i try to cash out . they deletet my winning .. saying that they have a max cash out 500 euro from slot race winnings -- but when i look again at the rules .. the rule was not there .. i have screenshot of everything- when i asked someone in chat to show me where the rules is .. she didnt know self where that rules is .. next day .. i try again.. then i see they just change the site and made a new rules .. they toke 4500 euro from me .. though i have my biggest win ever -- i felll like they just robbet me .. cheater .. i have picture of everything everything .. i can proff they are cheater -
- Replied by
- Berks
- at Sep 28, 22, 02:49:14 AM
- Mighty! Member 4535
- last active 3 months ago
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- Replied by
- Berks
- at Oct 06, 22, 06:20:41 AM
- Mighty! Member 4535
- last active 3 months ago
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- Replied by
- Anchi
- at Oct 09, 22, 02:52:14 AM
- Admin 12334
- last active 23 minutes ago
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- Replied by
- Berks
- at Oct 13, 22, 03:58:44 AM
- Mighty! Member 4535
- last active 3 months ago
Hi ahmed8220,
Please be informed that Gudar Casino is so unresponsive thus far, refusing to cooperate with us.
Unfortunately, our hands are tied at the moment, so we are not able to help you. Once we get some response we will re-open this case.
We will mark this case as UNRESOLVED. -
- Replied by
- 4uzhoi34
- at Jan 16, 23, 04:23:37 AM
- Jr. Member 56
- last active 4 months ago
On 13.01.2023 I made a deposit of 32.06 euro. Won 100 euro and uploaded documents in the verification section. I put money on the withdrawal. On January 16, 2023, I contacted the chat with a question about the timing of verification. The operator Barbara replied that the department had requested a photo of the passport, which shows the expiration date of the document. My passport is Russian and according to the laws of Russia it changes every 20 and 45 years. Now I am 32 years old. Attached is the correspondence with the operator. I believe that the Casino knows when a passport changes in Russia and specifically delays the verification and withdrawal of funds.
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- Replied by
- Berks
- at Jan 23, 23, 04:16:02 AM
- Mighty! Member 4535
- last active 3 months ago
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- Replied by
- 4uzhoi34
- at Jan 23, 23, 04:51:27 AM
- Jr. Member 56
- last active 4 months ago
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- Replied by
- nadezhda199022
- at Feb 25, 23, 11:25:51 PM
- Newbie 10
- last active 1 year ago
On February 21 , I caught a super bonus in nolimit and my payout was approximately x5300 of the bet . I uploaded the documents for verification and on February 24 I received an email that my account was verified. However , after that , more than 48 hours have passed , the funds have not been received by me . Please help me I was playing at las americas casino
nickname na******
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- Replied by
- Berks
- at Feb 26, 23, 11:31:06 AM
- Mighty! Member 4535
- last active 3 months ago
Hello nadezhda199022,
If we understand correctly, would you like us to help you contact Casino Rep from Las Americas Casino?
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- Replied by
- nadezhda199022
- at Feb 26, 23, 11:55:09 PM
- Newbie 10
- last active 1 year ago
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- Replied by
- Berks
- at Feb 27, 23, 02:38:09 AM
- Mighty! Member 4535
- last active 3 months ago
Hello nadezhda199022,
Please be informed that we don't have this casino on LCB list but we will try to reach out to them in order to help you.
Once we get a response we will let you know instantly.
Thank you.
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- Replied by
- nadezhda199022
- at Feb 27, 23, 03:18:09 AM
- Newbie 10
- last active 1 year ago
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- Replied by
- Berks
- at Feb 27, 23, 03:38:28 AM
- Mighty! Member 4535
- last active 3 months ago
Hello nadezhda199022,
According to their T&C withdrawal process can take no later than 3 working days:
"We will remit funds standing to the credit of your account no later than three working days, if practicable, after receipt of your withdrawal request, although there may be delays due to any security reviews which we decide to undertake."Knowing that you finished your verification on 24th of February, you are still withing the timeframe. If you don't receive your money in a two working days we will reach out to Casino Rep to inquire about your payout.
Keep us informed.
Thank you.
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- Replied by
- nadezhda199022
- at Feb 28, 23, 01:43:55 AM
- Newbie 10
- last active 1 year ago
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- Replied by
- Berks
- at Feb 28, 23, 01:51:42 AM
- Mighty! Member 4535
- last active 3 months ago
Hi nadezhda199022,
Since your account has been verified 2 working days passed, so when the deadline passes, we will contact them immediately.
We understand your concerns but we have to abide by their terms, and we always want to help the player.
Thanks for your understanding.
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