Voodoodreams Casino, NYspins, Duelz Casino Support and Complaints Thread

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Last post made 1 year ago by Berks
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  • Hi Everyone

    We are now live with our new casino and we hope you all will give us a go:). We have focused creating a new experience where each player can customize their rewards for playing. When you play you will earn two type of points, XP (Experience points) which you use to level up your account which in turn decides how powerful rewards you can buy with your SP(Spell points). Take a look and let us know what you think. 

    Happy to be here and represent VoodooDreams Casino. If you anyone have any issues or questions please send them to me here in either English or Swedish.

     

    Regards Erik

    Updated 15th September 2017: NYspins added to LCB

    Updated 2nd October 2018: Duelz Casino added to the LCB

  • Welcome to LCB forum Erik! Thank you for being available to assist our members!

  • Welcome to our forum Erik. Hope you'll have a great time with us and our members. smiley

  • Hello, Eric! Welcome to LCB Forum! We are glad to have you here :)

  • Welcome on board Erik! smiley

  • Welcome Erik smiley

  • when add e wallet depozit methods ???? only bank transfer and credit card ????

  • Welcome Erik to LCB forum, I hope your help is useful for forum members smiley

  • Welcome in LCB family i_love_lcb



  • Hello! I have a problem with NYspins Casino.
    I posted on the Russian-speaking forum of players, I will not say which one, but we conducted a promo on VoodooDreams and NYspins with my referral link. At my invitation, a total of 25-35 people were registered, since a little time has passed ...
    I bought free spins for points earned from referrals, the amount was small from a win, about 10 euros. But I decided to play the slots myself and won a good amount.
    I made a deposit of 20 euros, uploaded the documents, although they did not ask me, and put in conclusion 275 euros



    Hi Natallia ,

    After a thorough investigation of your account, as well as your referrals through our promotion, refer-a-friend, we have decided to exclude you from this promotion.

    This means that you are no longer allowed to participate in our refer-a-friend program, and any points or winnings generated from this promotion will be voided and no withdrawals will be paid out.

    We also would like to inform you that your withdrawal has been cancelled and will not be paid out.

    In the terms & conditions for this promotion, you can read the following:

    "VoodooDreams is the only casino that offers rewards based on account registrations and we are doing this in good faith and trust the users to refrain from defrauding the refer a friend program. To protect our selves from fraud we may perform a risk assessment on new registered accounts and retain the right to withhold points or confiscate funds earned through Refer a Friend, if we suspect fraudulent activity"

    Please note that this decision is final and will not be changed.

    Thank you for your understanding.


    Regards,
    Katarina
    NYspins Support
    support-en@nyspins.com
    https://www.nyspins.com/en/


    As a result, they left a deposit amount of 20EUR, and the rest was confiscated. I wonder by what right the casino did it? I know for sure that I'm not a scammer! Did the casino just feel sorry for about 250 euros?



     

    Rated:

    1.2/ 5


  • It just turns out that the casino lures players into an affiliate program, and then it can refuse to pay anyone, referring to some violations without evidence!

  • a strange answer from a casino support, without any evidence. Just a denial of payment. It turns out they can also answer anyone and pick up the winnings?

  • Hi coolka,

    Please private message me your casino username and we're going to investgate it further.  

  • We received your casino username. The casino rep has been notified. Keep you posted. 

  • Dear Sir / Madam,

     
    I am writing to you to raise an issue about: Gambing
     
    The issue that I have experienced was: I was playing and played out my bonus and went to withdraw my money and they refused. They straight up knew I played the bonus out and I have proof of it because of their inhouse chat between eachother they clearly say it was played out. There was also transactions for 12600.00 and 1375.03 that were approved withdrawal that I never received.
     
    Please do not refer me to 158817 email!!
     
    Hi - I am writing to you once again to ask you to please review the data you have in regards to my bonus on November 5, 2020 and reconsider your decision. Please do not disregard the information I have included in this email as it took me a lot of effort to put this evidence together and would like someone at voodoo to take the time to review this.
     
    I would like a manager to review the information and data that was provided to Pardee Consulta and the information I was provided to previously and compared to the data you have provided me when I requested all the data you have to be provided to me.
     
    Below are actual facts and evidence that I did not violate any bonus. And it will prove that the data provided to Pardee was not true and should be corrected asap as the data they received and made their decison on was based on false data information. I compared the data from the information you provided to Pardee Consulta to the data I just received when I requested access to all my information at voodoo had from me. And the discrepancies are very evident and do not match up even a little.
     
    According to the closure report from Pardee Consulta the information you provided to them was as follows:
     
    2020-10-27 22:01:31 - started bonus
    2020-10-27 22:25:37 started wagered bonus
    2020-10-27 22:43:48 ended wagered bonus
    2020-10-27 22:25:37 won 314
    2020-10-27 22:42:43 bets higher than 5
    2020-10-27 22:43:44 bets higher than 5
    2020-10-27 22:43:48 end of bonus
    2020-10-27 23:47:47 withdraw 9000
    2020-10-27 23:49:15 withdraw 5000
     
    And the information I just received from Voodoo security is as follows:
     
    2020-10-27 23:37:44 won 314 (compare to above time)
     
    And these amounts below were won after the times indicated above to Pardee Consulta and after the bonus was compete.
     
    2020-10-27 23:51:27 won 1250
    2020-10-28 00:07:20 won 8250
    2020-10-28 00:08:51 won 6250
     
    The bonus B-4-1 ended at 2020-10-27 23:25:37 and shows as complete in the data you just provide me
     
    And a bonus for money train ended at 2020-10-27 22:49:12 and shows as auto complete in the data you provided me
     
    I would also like to add that on the data I was provided there was missing game plays between 2020-10-27 22:01:31 to 2020-10-27 22:49:06. Which would be all the information that was provided to Pardee as stated up above which was what you based your decision on.
     
    2020100102600106091
    2020-10-28 0:47 Withdraw 9000 CAD WithdrawRejected
     
    2020100102600106096
    2020-10-28 0:49 Withdraw 5000 CAD WithdrawRejected
     
    2020110102600013926
    2020-11-04 12:00 Withdraw 1375.03 CAD Approved
     
    2020110102600013927
    2020-11-04 12:01 Withdraw 12600 CAD Approved
     
    I think you get the point I am trying to send out now. I am not being taken seriously and I feel I have been cheated out of my winnings and would like the money to be paid to me asap as the data shows that this money was won fairly. There are no bets placed over 5 until the bonus was wagered as it clearly shows in the data provided to me.... actually all the bets entered were all consistent with the wager at 4.50. I have a screenshot of your internal conversation which states I indeed was done the bonus and a supervisor responded and said don't pay and when I was done playing a campain to confiscate my winnings and the cs agent was confused about this.
     
     
    Sincerely,
    Shannon
  • Hello ShanannonOh101,

    Please send us your casino username via private message and we'll get in touch with the casino to check what happened. 

  • Dear tough_nut

    
    why do you need a username? don't waste your time! all the same representatives do not solve any problems and do not answer questions. My issue was not resolved and I believe that this casino network is worthy to be blacklisted!
  • Hello coolka,

    The username is needed so that we can pass it to the Casino Representative who will then check the complaining user's account and move forward towards resolving the issue. There are unresponsive representatives out there, but there are also many great ones so there is no reason for not trying at all. We at LCB are doing our best to mediate in these cases without being biased. 

  • Hello ShanannonOh101,

    We have not received your casino username thus far. Please let us know if your issue got resolved or if you would need further assistance from our side please send your casino username via private message.

  • Dear Sir or Madam,

    I am writing to complain about an issue with Gambing at Voodoo Dreams. I have contacted your customer services team with my complaint, but am dissatisfied with the response I've received so far. This is because:

    The decision caseworker Celine Debono made to dismiss my complaint was based on incorrect information. I have attached the closure report from Pardee, the excel workbook containing my personal details that i requested from voodoo dreams and did not receive until almost a year later and a screenshot of an approved withdraw transaction from my voodoo account which I did not receive the money.

    So what happened is this:

    I won and requested a withdrawl in the amounts of 9000 and 5000 on October 28 at 0:47 and 0.49am.

    These were both rejected and I was told I violated a bonus by betting over the 5 dollar limit.

    On November 4 there were 2 withdrawls approved from my voodoo account in the amount of 12000.00 and 1375.03 at 12:00pm and 12:01pm. I DID NOT RECEIVE THIS MONEY.

    Many emails and a closure letter from the ADR Paradee Consulta dismissing my complaint based on voodoo dreams submissions.

    Celine dismissed my complaint based on information that was incorrect. None of the spins in question had any round id attached to the spins. Along with wrong dates and times.

    I requested via email to Celine many times and requested that someone look at the actual information that has the round id and transaction numbers along with timestamps and was ignored repeatedly.

    A quick review of the timeline voodoo submitted vs actual.....

    Voodoo said:

    Oct 27 at 22::27:21 I won 314.00

    Truth

    Oct 27, at 23:37:44 I won 314.00 (round id #8014)

    Voodoo said:

    Oct 27 between 22:25:37 to 22:43:48 that I had active bonus

    Truth:

    Oct 27 at 23:25:37 I had a played out a bonus on reactooz in the amount of $9.97 (round ID 16902234647)

    Oct 28 at 00:07:20 and 00:08:57 I won the amounts of $8250 and $6250.00 (round ID 8609 and 8609)

    Voodoo said:

    Oct 27 at 23:47;47 and 23:49:15 that I requested the amounts of $9000.00 and $5000.00 to withdraw (which were rejected) (impossible due to that amount of money wasn't available to withdraw until I won the money, see above for time and date)

    Truth:

    Oct 28 at 0:47 and 0:49 I requested the $9000.00 and $5000.00 withdrawls (both rejected)

    Voodoo said:

    That they refunded my 25 dollars from a previous bonus

    Truth:

    November 4 voodoo requested withdraw from my account in the amounts of $12000.00 and $1375.03 and approved them. Please see attached screenshot taken from my voodoo acount for proof. Which again has a transaction number.

    I am requesting that voodoo dreams pays me the amounts I requested 9000 and 5000 for a total of 14000.00 as soon as possible.

    As I am sure you understand, the situation as it stands is very frustrating and I would be really grateful if we could move forwards towards a solution.

    Yours sincerely,

    Shannon Ouellette

     

  • Hello ShanannonOh101,

    Can you please send us your Casino Username via private message so we can contact Casino Representative in order to help you regarding your concerns?

  • Hello ShanannonOh101,

    We are still waiting for your credentials. Please send us via private message to be able to help you.

  • Hello ShanannonOh101,

    We need your credentials to be able to help you.  Please send us via private message.

  • Hello ShanannonOh101,

    We will be closing this complaint due to inactivity of submitter.

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