WildCoins Support and Complaints Thread

Hi Emma,

I have a question this site lists your casino as USA friendly.  I claimed the no deposit and like the layout of your site. I then read the terms which clearly state players from the United States of America can not play for real money. I would really like to play at your casino but do not want to violate your terms. Can you please clarify?

Thanks.

Hello jdpennyd!

Thank you for your request!

We would like to inform you that when we say real money it means only fiat funds. It is stated in our Terms&Conditions that it is not allowed for you to play with fiat (real) funds. Our brand is fully targeted to cryptocurrency, so you can easily play using any cryptocurrency available with us. We have BTC, BCH, LTC, ETH, DOG and USDT among them.

We highly appreciate your attention to our rules.

May the luck be always by your side!

Warmest Regards,
WildCoins Casino Team

Emma I just decided to try out your casino tonight and shortly after playing a bit decided to go ahead and do the verification process. After discovering USA was not an option I asked a rep who told me that US customers are not allowed to gamble with real money on the website and my account was being closed and my Bitcoin deposit would not be returned.  The rep was Kenney.   

was going up upload a screenshot but the file size is too large.  I can edit it to another format if needed.

Thanks in advance 

Hello Christ344y,

Could you please send me the email address you've used to register at the casino to private message inbox and we'll get in touch with the Casino Representative.

Emma,

Thanks for the reply.  You are saying that bitcoin is not "real" money. So the terms do not apply. That is very creative. As Christ344y learned, not everyone at your establishment agrees with your thinking. I do hope this gets sorted out as I like your layout and would like a new place to play.

They never addressed my problem and closed my account and confiscated my funds even though I was using bitcoing.  Completely unethical. 

Hi Christ344y,

We've brought your post to the casino rep's attention. Keep you posted. Please also private message me your casino username. 

hi .  ive been directed to post here by lcb about my payout problem going on with wildcoins casino.  Its been over 7 days now and my cashout has not been released yet.   im worried.  support told me to wait but i think 7 days waiting is pretty long already and would like some help directly from the casino.  

Hi scandles,

Did the support tell you that there was a problem with your payout? Please private message me your casino username and we're going to notify the casino rep. 

Hi scandles,

We received your account details and notified the casino rep. Keep an eye on this topic. 

i will.  Thank you so much lcb for your help.  

i just chatted with support.  I dont think they are gonna pay me.  This is very upsetting.  I have over 20 grand in my account.  I have been treated like crap at this casino. same as the casino that refused to pay my winnings MVPBET.  My money is still in that casino.  Over 20 grand ithat wildcoins casino is not trying to pay me you guys.  

Why do you think you are not going to be paid? Did they provide any reason for that? 

The casino rep is looking into it and they will post an official reply here on the forum so we'll all know the details about your case. Please keep an eye on this topic. 

with MVPBET,  they made me wait month and month.  saying same thing that its being reviewed by there fianance team.  i got so tired of their lies, i gave up my  cashout.   they wont let me cashout my funds in there. Same thing happened with wildcoins.    both company prob know each other.  Idk.  but i feel that they are.  giving me hard time.   I did what i had to do.  they didnt pay me

For MVPBet if you want to post a complaint please follow this LINK. We don't have it listed on LCB.