WildCoins Support and Complaints Thread

laceypotter2, thank you. I currently have in my wallet on wildcoins .230 mbtc but I can't even get them to send that back. 

Hello laceypotter2, 

Thanks for providing us with your casino username via private message. We will be in contact with WildCoins Casino Rep and try to resolve your issue. Keep posted on this forum thread for any updates. 

Dear laceypotter2, 

Greetings!

Please note, we have reviewed all the conversations with you and we do apologize for the situation occurred.
It should be noted that in one of the conversations you may have misunderstood us, or you may not have been fully informed by our agent. The thing is that customers from forbidden countries (e.g. USA) are allowed to play at our online casino in case they are live in another allowed country. This happens when the client is temporarily in another country or has moved completely.

And as far as we see, you have not made any deposits since that time. We have taken all your comments into consideration. In order to avoid such cases in the future, we will monitor such situations with the utmost care.

Therefore, with full understanding of the situation, we will meet you halfway and refund your last deposit shortly. Once refunded, your account will be completely closed.

We will update you once we receive a reply from the relevant department which processes refunds.

Best regards,

I also have the same complaint as the previous person, I've deposited funds and fully trusted LCB and the reps who post on this site that US players are allowed and accepted!! Seriously scandalous that it would be shown on this site to accept us players and on many of the forums and bonus postings, some even that specifically ask if USA players are accepted and there is no clarification offered or made by anyone that reflect their(your) actual terms and conditions of the site. Super unhappy with the casino but more Latest casino bonuses that they would be complicit in this as well. Look at all of the comments on their review page from US players rating the casino as if it matters when they shouldn't have been directed there or allowed to play or even deposit!! Unbelievable. Of course I want my money back but having seen your response on askgamblers site it's neatly edited as if you were going to pay back laceypotter their full amount deposited but notice the actual response here is much different and I have to accept i was robbed. Thieves don't repay their victims e.g. you won't repay me. 

When will the LcB casino page reflect that this casino does not accept USA players???!

Hello Kpronto,

Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

Hello Kpronto,

Thanks for providing us with your casino username. The Casino Representative has been notified.

Please keep an eye on this thread for updates.

Their casino rep here offered a full refund and after following their instructions I was never given a refund. Which really is insulting, just keep the money and don't jerk me around and make me waste more time.  Who is in charge of editing casino review pages and when will they correct and remove  the problematic USA allowed badge? It needs to be fixed, this site is sending people there to waste their money and it will never be returned 

Hello Kpronto,

The Casino Representative says that players from the United States of America are not allowed to play with real money such as EUR, USD, AUD, etc, but they can play for crypto as it is not FIAT. Could you please let us know if your deposit was in FIAT or crypto?

I deposited LTC

Thanks for letting us Kpronto! We'll ask the Casino Representative to explain this. We'll keep you updated.

Thank you for attempting to mediate! It is appreciated. Crypto is currency, regardless of their fluid labeling of different coins and denominations. It boils down to: if I won after depositing and playing cryptocurrency , could I withdraw the LTC or btc etc. ?? The answer is an emphatic no. I can't even finish providing my personal details in the profile section that would be needed to request withdrawing funds b/c United States of America is not listed as an option. Please change the review page of their casino to stop sending Americans there to lose money and be stuck in this back and forth about details that in the end are irrelevant.  Im an idiot for depositing there after trusting lcb.org review page. Lcb.org is either pleased that I've contributed funds to that site or regret the oversight and will correct the mistake by changing the USA banner such that no one else loses money??   where this conversation anytime a USA player doesn't have to continue past these pages on this forum?? I never asked for my money back, their rep on this site offered on their review page. Do it or don't, please. 

TL:DR = NO USA WITHDRAWAL                 To further clarify, the following are wild coins rep or support responses on the issue of USA players: 

"It should be noted that in one of the conversations you may have misunderstood us, or you may not have been fully informed by our agent. The thing is that customers from forbidden countries (e.g. USA) are allowed to play at our online casino in case they are live in another allowed country. This happens when the client is temporarily in another country or has moved completely."

also see attached 

Dear Kpronto, 

Please accept our apology for this misunderstanding and inconvenience you have faced.

Therefore, we offered you a refund, that is being processed by the relevant department at the moment. 

We are taking this incident seriously. Once it was discovered, we took appropriate measures to ensure it will not happen again in the future.

Once we receive an update regarding your case, our support team will let you know immediately.

In case you have additional questions, please don’t hesitate to contact us back.

Regards,

I'm trying to understand, you're saying that US players are allowed, so what is this:

Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America

this is from wildcoins t & c