WildCoins Support and Complaints Thread

Hello LCB'ers!

My name is Emma and I represent WildCoins Casino.

If you have any questions or need any assistance I will be glad to reply and take care of you.

Our dedicated Customer Support Team is also available for you 24/7 via Online Chat and Email.

Ask us anything, bring in the suggestions, it will be great to hear your reviews! 

Welcome to the LCB forum, Emma! Thank you for being available to assist our members! 

Welcome on board Emma! Nice to know we have you around! 

Welcome to the best casino forum!

Welcome to LCB Emma 

Hi Emma, Welcome to LCB :)

Welcome to the LCB forum, Emma! 

Welcome to LCB Emma, nice to have you here 

Welcome! 

Hi Emma,

Welcome to our forum!

Welcome to LCB Emma! 

Welcome to our community 

Welcome Emma

Welcome to the LCB forum Emma 

Hi Emma, welcome to LCB! 

Hi Emma,

I have a question this site lists your casino as USA friendly.  I claimed the no deposit and like the layout of your site. I then read the terms which clearly state players from the United States of America can not play for real money. I would really like to play at your casino but do not want to violate your terms. Can you please clarify?

Thanks.

Hello jdpennyd!

Thank you for your request!

We would like to inform you that when we say real money it means only fiat funds. It is stated in our Terms&Conditions that it is not allowed for you to play with fiat (real) funds. Our brand is fully targeted to cryptocurrency, so you can easily play using any cryptocurrency available with us. We have BTC, BCH, LTC, ETH, DOG and USDT among them.

We highly appreciate your attention to our rules.

May the luck be always by your side!

Warmest Regards,
WildCoins Casino Team

Emma I just decided to try out your casino tonight and shortly after playing a bit decided to go ahead and do the verification process. After discovering USA was not an option I asked a rep who told me that US customers are not allowed to gamble with real money on the website and my account was being closed and my Bitcoin deposit would not be returned.  The rep was Kenney.   

was going up upload a screenshot but the file size is too large.  I can edit it to another format if needed.

Thanks in advance 

Hello Christ344y,

Could you please send me the email address you've used to register at the casino to private message inbox and we'll get in touch with the Casino Representative.

Emma,

Thanks for the reply.  You are saying that bitcoin is not "real" money. So the terms do not apply. That is very creative. As Christ344y learned, not everyone at your establishment agrees with your thinking. I do hope this gets sorted out as I like your layout and would like a new place to play.

They never addressed my problem and closed my account and confiscated my funds even though I was using bitcoing.  Completely unethical. 

Hi Christ344y,

We've brought your post to the casino rep's attention. Keep you posted. Please also private message me your casino username. 

hi .  ive been directed to post here by lcb about my payout problem going on with wildcoins casino.  Its been over 7 days now and my cashout has not been released yet.   im worried.  support told me to wait but i think 7 days waiting is pretty long already and would like some help directly from the casino.  

Hi scandles,

Did the support tell you that there was a problem with your payout? Please private message me your casino username and we're going to notify the casino rep. 

Hi scandles,

We received your account details and notified the casino rep. Keep an eye on this topic. 

i will.  Thank you so much lcb for your help.  

i just chatted with support.  I dont think they are gonna pay me.  This is very upsetting.  I have over 20 grand in my account.  I have been treated like crap at this casino. same as the casino that refused to pay my winnings MVPBET.  My money is still in that casino.  Over 20 grand ithat wildcoins casino is not trying to pay me you guys.  

Why do you think you are not going to be paid? Did they provide any reason for that? 

The casino rep is looking into it and they will post an official reply here on the forum so we'll all know the details about your case. Please keep an eye on this topic. 

with MVPBET,  they made me wait month and month.  saying same thing that its being reviewed by there fianance team.  i got so tired of their lies, i gave up my  cashout.   they wont let me cashout my funds in there. Same thing happened with wildcoins.    both company prob know each other.  Idk.  but i feel that they are.  giving me hard time.   I did what i had to do.  they didnt pay me

For MVPBet if you want to post a complaint please follow this LINK. We don't have it listed on LCB. 

like i said,  i have $1500 at mvp casino.  they are not letting me cash out.  i have 20 thousand in bitcoins at wildcoins.  Thats why im requesting  help get my funds released

ok.  Thanks for your help LCB.  I will keep checking and also post if my funds ever get released. Thank you

i dont think they want to pay my 20 grand you guys. how can i post my proof of pics on my legitiment winning?

it is 20 grand in bitcoins i won.  they are not lrelease my funds.  not even my 1st payout of 3K in bitcoins.  

We'll send a reminder to the casino rep. Still no reply from them. 

thank you lcb. i ll keep checking. i really appreciate your help regarding this matter.

wildcoins casino paid me today.  Thank You for your help. 🤗

Dear scandles,

Thank you for choosing WildCoins!

We are kindly asking you to accept our deepest apology for the delay with your withdrawal.

The relevant department was checking your activity and unfortunately it took more time than expected.

Currently, your request has been processed now.

You may create a new one, and it will be processed according to the limits.

In case you have any questions, feel free to contact us directly.

Best regards,

Thank You.  

Account email Flywallflower@gmail.com I've made deposits but am often denied from using promo codes that and many end up expired before I can actually use them.

Hi Zellemamaflyazz,

Please tell me what codes you are referring to? The exclusive ones for existing players?

Yeah I’m a US player who was told by support I could deposit and withdraw there. Then I find out that you can’t which makes since because a couple weeks back I put in for a withdraw and after 24 hours (and several chats with support saying that it’s just pending and it would be approved soon) I played it. I’ve deposited there many many times. Hundreds of $$ and I want a refund. I ask every casino before I play if US players can play and withdraw. That’s fraud and I want my money back.

Hello laceypotter2, 

Thanks for notifying us about your situation with WildCoins Casino. Could you please private message me you casino username. With this information we can contact Casino Rep and see what exactly is going on. 

No they told me the United States was a restricted. Only after I read it online and lost 100's . They told me when I first signed up they allowed United States players. One time I tried cashing out but after 24 hours and going being told by support it would be shortly I finally played it. I just assumed it was because they were new. I kept asking them it I needed to verify anything. I'm pissed I'm demanding my money back! All of it! I was scammed and this is considered fraud. 
 

Hello laceypotter2, 

Could you please private message me your casino username. With this information we can contact Casino Rep and see what exactly is going on.

laceypotter2, thank you. I currently have in my wallet on wildcoins .230 mbtc but I can't even get them to send that back. 

Hello laceypotter2, 

Thanks for providing us with your casino username via private message. We will be in contact with WildCoins Casino Rep and try to resolve your issue. Keep posted on this forum thread for any updates. 

Dear laceypotter2, 

Greetings!

Please note, we have reviewed all the conversations with you and we do apologize for the situation occurred.
It should be noted that in one of the conversations you may have misunderstood us, or you may not have been fully informed by our agent. The thing is that customers from forbidden countries (e.g. USA) are allowed to play at our online casino in case they are live in another allowed country. This happens when the client is temporarily in another country or has moved completely.

And as far as we see, you have not made any deposits since that time. We have taken all your comments into consideration. In order to avoid such cases in the future, we will monitor such situations with the utmost care.

Therefore, with full understanding of the situation, we will meet you halfway and refund your last deposit shortly. Once refunded, your account will be completely closed.

We will update you once we receive a reply from the relevant department which processes refunds.

Best regards,

I also have the same complaint as the previous person, I've deposited funds and fully trusted LCB and the reps who post on this site that US players are allowed and accepted!! Seriously scandalous that it would be shown on this site to accept us players and on many of the forums and bonus postings, some even that specifically ask if USA players are accepted and there is no clarification offered or made by anyone that reflect their(your) actual terms and conditions of the site. Super unhappy with the casino but more Latest casino bonuses that they would be complicit in this as well. Look at all of the comments on their review page from US players rating the casino as if it matters when they shouldn't have been directed there or allowed to play or even deposit!! Unbelievable. Of course I want my money back but having seen your response on askgamblers site it's neatly edited as if you were going to pay back laceypotter their full amount deposited but notice the actual response here is much different and I have to accept i was robbed. Thieves don't repay their victims e.g. you won't repay me. 

When will the LcB casino page reflect that this casino does not accept USA players???!