WildCoins Support and Complaints Thread

Hello Kpronto,

Could you please send me your casino username to private message inbox and we'll get in touch with the Casino Representative.

Hello Kpronto,

Thanks for providing us with your casino username. The Casino Representative has been notified.

Please keep an eye on this thread for updates.

Their casino rep here offered a full refund and after following their instructions I was never given a refund. Which really is insulting, just keep the money and don't jerk me around and make me waste more time.  Who is in charge of editing casino review pages and when will they correct and remove  the problematic USA allowed badge? It needs to be fixed, this site is sending people there to waste their money and it will never be returned 

Hello Kpronto,

The Casino Representative says that players from the United States of America are not allowed to play with real money such as EUR, USD, AUD, etc, but they can play for crypto as it is not FIAT. Could you please let us know if your deposit was in FIAT or crypto?

I deposited LTC

Thanks for letting us Kpronto! We'll ask the Casino Representative to explain this. We'll keep you updated.

Thank you for attempting to mediate! It is appreciated. Crypto is currency, regardless of their fluid labeling of different coins and denominations. It boils down to: if I won after depositing and playing cryptocurrency , could I withdraw the LTC or btc etc. ?? The answer is an emphatic no. I can't even finish providing my personal details in the profile section that would be needed to request withdrawing funds b/c United States of America is not listed as an option. Please change the review page of their casino to stop sending Americans there to lose money and be stuck in this back and forth about details that in the end are irrelevant.  Im an idiot for depositing there after trusting lcb.org review page. Lcb.org is either pleased that I've contributed funds to that site or regret the oversight and will correct the mistake by changing the USA banner such that no one else loses money??   where this conversation anytime a USA player doesn't have to continue past these pages on this forum?? I never asked for my money back, their rep on this site offered on their review page. Do it or don't, please. 

TL:DR = NO USA WITHDRAWAL                 To further clarify, the following are wild coins rep or support responses on the issue of USA players: 

"It should be noted that in one of the conversations you may have misunderstood us, or you may not have been fully informed by our agent. The thing is that customers from forbidden countries (e.g. USA) are allowed to play at our online casino in case they are live in another allowed country. This happens when the client is temporarily in another country or has moved completely."

also see attached 

Dear Kpronto, 

Please accept our apology for this misunderstanding and inconvenience you have faced.

Therefore, we offered you a refund, that is being processed by the relevant department at the moment. 

We are taking this incident seriously. Once it was discovered, we took appropriate measures to ensure it will not happen again in the future.

Once we receive an update regarding your case, our support team will let you know immediately.

In case you have additional questions, please don’t hesitate to contact us back.

Regards,

I'm trying to understand, you're saying that US players are allowed, so what is this:

Users from the following countries and their territories (“Restricted Countries”) are not allowed to deposit and play real money games: United States of America

this is from wildcoins t & c

No they are not, read the entire forum. it blows my mind as well

Dear Gospodja Ministarka, 

Thank you for your comment!

The thing is that customers from forbidden countries (e.g. USA) are allowed to play at our online casino in case they are live in another allowed country. This happens when the client is temporarily in another country or has moved completely.

Let the luck and fortune always be on your side!

Kind regards, 

WildCoins Casino Team

What I just read?!

Sorry but I don't believe it. if you have the US among the restricted countries in your t&c, then you should not accept players from the US.

YES, THANK YOU! I STARTED TO WONDER IF THEY MADE SENSE AND I WAS THE CRAZY ONE. THEY SHOULD NOT ACCEPT AND LCB SHOULD NOT SERVE ITS PEOPLE UP AS SACRIFICIAL LAMBS . ONLY REASON I ENDED UP ON THEIR SITE WAS LCB. I COULD NOT FIND ANY OTHER CASINO OR BONUS COMMUNITY/FORUM THAT INDICATED WILDCOINS ACCEPTS USA PLAYERS- THEY ALL ACCURATELY LISTED THEM AS NON USA Friendly. WILDCOINS REP, YOU OFFERED ME A FULL REFUND CORRECT? WHO IS THIS ELUSIVE, WORKS ONCE A MONTH GROUP OF PEOPLE THAT WILL BE SENDING ME A LETTER "WHEN THEY DECIDE" ? which is just as much nonsense as the terms and conditions, you offered a refund so why does someone have to deny it then send me a letter saying so? 

you can't blame lcb, it's up to the players to read t&c.  casinos do it like that, coz internet gambling in the US is illegal. you can only blame the casino for this situation.

Dear Gospodja Ministarka, 

We would like to assure you that we act according to the rules of the casino. Each player should be acquainted with the information of terms and conditions of the casino before accepting them while registering.

According to our policy, there are some countries that cannot deposit and play in our casino. It’s clearly stated in our terms and conditions in the “Who can play” section. If the player lives in another non-restricted county and can prove it, we can make an exception and accept such a player. This is at the sole decision of the Casino.

Thank you for understanding and wish you good luck!

Kind regards, 

WildCoins Casino Team

Hello LCB'ers,

Because of the ongoing issues among the players depositing from the USA, and not being able to make withdrawals, we've added the USA as a restricted country for WildCoins Casino.

Please accept our apologies for the inconvenience caused.

Thank you for your understanding! 

Dear Kpronto, 

We are glad to inform you that refund has been already paid from our side. You should receive your funds soon. 

We are sorry for any inconvenience caused and hope for your understanding!

Kind regards, 

WildCoins Casino Team

I also signed up thru this site and they took my winnings and called me a N-word even tho I'm white. I won't be able to get my winnings now as my wallet has been zeroed out and account has been closed. They said nobody will believe me over them and that I lied about which country I was from when signing up. They have copies of my driver's license plus other documents I sent them to get my account verified.

Thanks for recommending wild coins. Can't wait to see the next recommendation. 

Dear ChiricoSales, 

To start with, we sincerely regret to hear that you faced difficulties at our casino. Our team strives to provide excellent customer service, therefore please accept our sincere apologies for any inconveniences caused to you. We work on improving the quality of service day in and day out, and we appreciate every one of our customers.

Please send us the email address you've used to register at the casino to private message inbox, so we will be able to assist you accordingly.

We wholeheartedly hope for understanding and cooperation!
Looking forward to hearing from you!

Kind regards, 
WildCoins Casino Team

Are you also a support rep for the site? Because I already worked with Nicky Bellows, ester, albert, mason, Madison and gia. The vip host who I only talked to once was named Issabelle and I wish I got to work with her more. I don't mind repeating the story one more time but figured if we could avoid it that would save us time. 

Dear ChiricoSales,

Please accept our sincere apologies for the inconveniences that you experienced. 

We were concerned to hear that you were unsatisfied with our service, and have carefully checked our chat transcripts. We can confirm that our support managers attempted to assist you with a wide range of questions only in a polite way. Kindly ask you to provide us with a name of the manager and an approximate time when such situation happened in a private message for an additional check. 

Moreover, we make sure that all funds are paid to the player and the balance is zero before the closure of the account, as it was made in this particular case. If you wish, you can request the history of the transactions by contacting our support team, and we will be glad to provide you with all necessary information. 

We hope that your experience with gambling websites will only be pleasant.
Hope for your understanding and wholeheartedly wishing you that luck will always be with you!

Kind regards, 
WildCoins Casino Team

Unsatisfied? They saw I was from USA and said I wasnt allowed. They said they would zero my wallet out but never sent me any of the funds. I can no longer log in because USA players are not allowed. I just can't believe after all the deposits I made that your going to make sure you get the last laugh. The only thing j can do now is just warn people so they don't get screwed over as I did. I don't know why you couldn't just let me withdraw what was left in my wallet and I'd be happy.

Remember, you closed our accounts cause of our location. So I'm not interested in hearing you flip the script like it was USA players that wanted to close their accounts. Iu

Dear ChiricoSales,

We would like to point out that all withdrawals were approved and paid from our side. We always make sure that the player's balance is zero before the closure of the account. If you wish, you can request the history of the transactions by contacting our support team, and we will be glad to provide you with all necessary information. 

If you have any issues with CoinsPaid, we kindly advise you to contact the support team of the payment system for further guidance. 

We are sorry for any inconvenience caused and hope for your understanding!
Wish you all the best!

Kind regards, 
WildCoins Casino Team

The cash backs are issued on Monday which I show no transactions for. The last transaction I see was on Sunday. They flagged me as a USA player the day after the cash backs were granted. Why wasn't I granted the Cashback? 

 Are you saying I should open a ticket with coinspaid? So if I don't see the withdrawal on my recent history, why would coinspaid be responsible for the error. 

Dear ChiricoSales,

We would like to inform you that cashback is credited every Monday on losses during the week. The minimum losses and deposits amount should be 0.0006 BTC. It's calculated according to the formula: BETS - WINS during the promotion period. If the amount is greater than 0, the player will be eligible for the reward. Unfortunately, if one of the conditions is not met, the player cannot receive this bonus. 

In order to make a successful withdrawal, the players need to confirm an address of a cryptowallet first. For this purpose, the players use an email that they receive upon cashout request. Only after that, the withdrawal can be approved from our side. We have carefully checked your account and can confirm that all cashouts were paid from our side to the indicated cryptowallet. Therefore, we kindly advise you to check your wallet in order to find transactions or contact your payment system for further assistance. 

If you have any additional questions, do not hesitate to contact our support team via chat or email.  We are always ready to give a hand. Let the luck and fortune always be on your side!

Kind regards, 

WildCoins Casino Team

This issue similar to an issue I had with bitstarz and sadly even wild coins. Whereas, I am referred by USA Player, and I sign up deposit and I find it rather compelling how if a country truly is restricted how come there is no barrier in place to prohibit US players from entering? Other online sites I have came across have it so where the message is displayed on the website, hence, preventing the entry. Our IP address can be seen as well. I would like a refund for my deposits. I will apply this under wild coins as well as bitstarz direct casino inquiry.. Would like a refund for my deposits. 

Hello Zellemamaflyazz,

Please send us your casino username via private message and we will contact the Casino regarding your case. 

Dear Zellemamaflyazz,

 Our team strives to provide excellent service, therefore please accept our sincere apologies for any inconvenience caused. 

 We need to inform you that according to our policy, there are some countries that cannot deposit and play in our casino. It's clearly stated in our terms and conditions in the "Who can play" section. Each player should be acquainted with the information of terms and conditions of the casino before accepting them while registering.

However, we have carefully considered all provided information and decided to fulfill your refund request. You will be updated via email once we receive a reply from the relevant department which processes refunds.

Thank you for understanding and wish you good luck!

Best regards, 

WildCoins Casino Team

Hello Zellemamaflyazz,

Next time, before making an impulsive deposit at a casino that does not welcome US players, please read the Terms & Conditions carefully.

@WildCoins Casino Rep

Thank you for resolving this situation. 

Hello, Wildcoins casino closed my account yesterday. I made a withdrawal of 1.12 ETH, they requested documents from me which I sent them, but after a while when I tried to log in I wasn't able to do that, I contacted live chat and was told that my account was closed and they will not give any explanation because they do not have to. I tried to find out the reason as I know there is no but obviously live chat just kept repeating that I accepted the terms and the terms say they do not have to give any reason and can close my account. But the funniest thing with this is the live chat agent posted the term which says: "The Casino reserves the right to close your Player Account and to refund to you the amount on your account balance". For me this would be acceptable as my account balance is 1.12ETH and I don't mind them closing the account, I just want to get my money. But suddenly the live chat agent started telling me that they will refund only my second deposit. which was much smaller than the first one. So basically they close my account without giving any reason, then tell me I accepted these terms myself, post me that the terms say they have to refund the amount balance on my account, but then decide that they do not need to act by their terms and they would refund only my second deposit. And even that they have not refunded. I mean it looks like they are can do whatever they want to and not act but their own terms. But for me the worst part is they took away my money.

Hello claeshona, 

If you'd like our assistance please provide us with your WildCoins Casino username via private message and we will contact Casino Rep. 

Absolutely I need some help I requested a withdrawal about 20 hrs ago there's NO WAY it should be taking this long I've done everything I'm suppose to and would like my well deserved and earned withdrawal!! I mean it took a matter of seconds for y'all to receive my deposit but I gotta wait days for a crypto withdrawal?? ABSOLUTELY RIDICULOUS 

My Bitcoin withdrawal has been pending for almost 24 hours I find this absolutely ridiculous 🤬

Hello Jgowen, 

Sorry to hear about your withdrawal issues. Could you please provide us with you Wildcoins Casino username via private message so that we can escalate the issue. 

Hello claeshona, 

We received your Wildcoins Casino username and have escalated your complaint. Keep posted on this forum thread for a response. 

Hello Jgowen, 

We received your Wildcoins Casino username and have escalated your complaint. Keep posted on this forum thread for an eventual response. 

Thanks for your help

Stay clear of this one guys and girls there taking peoples money left and right!! I lost access to email originally sighed up with so contacted support was told it was deleted and go ahead and start new with new email and could use no deposit bonus as long as through affiliate as long as I made a deposit afterwards so I did just that then after hrs of playing and getting through crazy high wagering on bonus and deposit they rejected my withdrawal took all my money out account and said I had opened multiple accounts😒 These people are lying crooks.. and should at least give me my deposit back !! DONT PLAY HERE 

Hello Jgowen, 

Please be advised that Casino Representative is aware of your complaint and will be posting on this forum thread soon. 

Dear Claeshona and LCB team,

Our team values each and every player, and we are constantly working in order to provide all the customers with the best experience in our casino. However, the Casino reserves the right to check the player’s gameplay If the player is suspected of forbidden actions including, but not limited to:

development of strategies aimed at gaining of unfair winnings;

forbidden actions against other online casinos or payment providers;

and to terminate such Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company, and the player will not be notified or informed about the reasons of such actions.

With regard to your complaint, we would like to assure you that we acted according to the rules of the casino, the anti-fraud policy in particular. As you understand, each player should be acquainted with the information of terms and conditions of the casino before accepting them while registering. The winning was subtracted due to a violation of this policy, and a refund of your last deposit is being processed. You will be updated once we receive a reply from the relevant department which processes refunds.

Best regards,
WildCoins Casino Team

Dear Jgowen and LCB team, 

We are concerned to hear that you are unsatisfied with our service and would like to shed the light on the situation that has occurred.

According to our policy, it is allowed to create only one (1) personal account. It's clearly stated in our terms and conditions in the "Use of player account" section. Each player should be acquainted with the information of terms and conditions of the casino before accepting them while registering.

Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. 

Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

Moreover, the Casino has zero tolerance to advantage play. Any player who will try to gain the advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

creating more than one account in order to get advantage from casino promotions.

Therefore, we would like to draw your attention that the winning was subtracted due to violation of the rules stated above. 

Kind Regards,
WildCoins Casino Team

So where is the casino rep??? 

@Jgowen, please refer to the previous post where the casino rep provided an update. 

The answer you gave here was about nothing. I did not violate any rules. And you cannot say what I did wrong because there was nothing I did. Please provide us with any proof. I will be more than happy if you provide the lcb team with the proof. Cause I am sure there is nothing wrong that I did. If you do not provide any proof at least other players on lcb will see how risky is to play at your casino, cause if you win, the casino has the "right" to keep your funds and they can decide which deposit to return and which deposit to keep. 

Dear Claeshona and LCB team,

We want to shed light on the situation of why we have closed the player's account in our casino. Our team decided to check the player’s activity with the help of the security department.  Based on the received information, the gaming account on our website has been closed by the administration’s decision.  We were guided by the rules from our official website, namely: 

"The Casino has zero tolerance to advantage play including, 

development of strategies aimed at gaining of unfair winnings;

forbidden actions against other online casinos or payment providers;

and to terminate such Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company, and the player will not be notified or informed about the reasons of such actions". 

Moreover, we would like to draw your attention to the fact that despite this rule, we decided to refund the last deposit. The funds have been already successfully withdrawn to the player's crypto wallet.

Having summed up all the details, we consider our decision to be fair and correct.

Thank you for your understanding!

Best regards,
WildCoins Casino Team

this place is dirty and i sat here and watched as they stole my money and interfered with my spins and the roulette table as soon as i got more than half my play through i could not win a thing until my money was gone or short of withdrawal amount if this casino isnt blackliusted they will continue to steal peoples money and i dont care about getting mine back i just dont want them to take anyone elses.

Hello Jamessims171,

Could you please send us your Casino Username via private message so we can get in touch with Casino Representative about your issue?

Hello Jamessims171,

We are still waiting for your credentials. Please send us  via private message to be able to help you.

Hello Jamessims171,

We will be closing this complaint due to inactivity of submitter.