Dear Claeshona and LCB team,
Our team values each and every player, and we are constantly working in order to provide all the customers with the best experience in our casino. However, the Casino reserves the right to check the player’s gameplay If the player is suspected of forbidden actions including, but not limited to:
development of strategies aimed at gaining of unfair winnings;
forbidden actions against other online casinos or payment providers;
and to terminate such Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company, and the player will not be notified or informed about the reasons of such actions.
With regard to your complaint, we would like to assure you that we acted according to the rules of the casino, the anti-fraud policy in particular. As you understand, each player should be acquainted with the information of terms and conditions of the casino before accepting them while registering. The winning was subtracted due to a violation of this policy, and a refund of your last deposit is being processed. You will be updated once we receive a reply from the relevant department which processes refunds.
WildCoins Casino Team