WildCoins Support and Complaints Thread

Dear Claeshona and LCB team,

Our team values each and every player, and we are constantly working in order to provide all the customers with the best experience in our casino. However, the Casino reserves the right to check the player’s gameplay If the player is suspected of forbidden actions including, but not limited to:

development of strategies aimed at gaining of unfair winnings;

forbidden actions against other online casinos or payment providers;

and to terminate such Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company, and the player will not be notified or informed about the reasons of such actions.

With regard to your complaint, we would like to assure you that we acted according to the rules of the casino, the anti-fraud policy in particular. As you understand, each player should be acquainted with the information of terms and conditions of the casino before accepting them while registering. The winning was subtracted due to a violation of this policy, and a refund of your last deposit is being processed. You will be updated once we receive a reply from the relevant department which processes refunds.

Best regards,
WildCoins Casino Team

Dear Jgowen and LCB team, 

We are concerned to hear that you are unsatisfied with our service and would like to shed the light on the situation that has occurred.

According to our policy, it is allowed to create only one (1) personal account. It's clearly stated in our terms and conditions in the "Use of player account" section. Each player should be acquainted with the information of terms and conditions of the casino before accepting them while registering.

Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. 

Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

Moreover, the Casino has zero tolerance to advantage play. Any player who will try to gain the advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

creating more than one account in order to get advantage from casino promotions.

Therefore, we would like to draw your attention that the winning was subtracted due to violation of the rules stated above. 

Kind Regards,
WildCoins Casino Team

So where is the casino rep??? 

@Jgowen, please refer to the previous post where the casino rep provided an update. 

The answer you gave here was about nothing. I did not violate any rules. And you cannot say what I did wrong because there was nothing I did. Please provide us with any proof. I will be more than happy if you provide the lcb team with the proof. Cause I am sure there is nothing wrong that I did. If you do not provide any proof at least other players on lcb will see how risky is to play at your casino, cause if you win, the casino has the "right" to keep your funds and they can decide which deposit to return and which deposit to keep. 

Dear Claeshona and LCB team,

We want to shed light on the situation of why we have closed the player's account in our casino. Our team decided to check the player’s activity with the help of the security department.  Based on the received information, the gaming account on our website has been closed by the administration’s decision.  We were guided by the rules from our official website, namely: 

"The Casino has zero tolerance to advantage play including, 

development of strategies aimed at gaining of unfair winnings;

forbidden actions against other online casinos or payment providers;

and to terminate such Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company, and the player will not be notified or informed about the reasons of such actions". 

Moreover, we would like to draw your attention to the fact that despite this rule, we decided to refund the last deposit. The funds have been already successfully withdrawn to the player's crypto wallet.

Having summed up all the details, we consider our decision to be fair and correct.

Thank you for your understanding!

Best regards,
WildCoins Casino Team

this place is dirty and i sat here and watched as they stole my money and interfered with my spins and the roulette table as soon as i got more than half my play through i could not win a thing until my money was gone or short of withdrawal amount if this casino isnt blackliusted they will continue to steal peoples money and i dont care about getting mine back i just dont want them to take anyone elses.

Hello Jamessims171,

Could you please send us your Casino Username via private message so we can get in touch with Casino Representative about your issue?