Win A Day Casino, Slotland, CryptoSlots Casino, CryptoWins Casino Support and Complaints Thread

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Last post made 5 months ago by Complaints Moderator
hilary.stovall

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  • Hi! I'm Hilary Stovall, one of the new Marketing Managers for Win A Day Casino, Slotland.

    Please, if you have any questions, concerns or suggestions, let me know here so we can discuss!

    Hope to hear from you soon!
    Hilary

    Update: 1st March 2019 -  As Hilary is no longer around, it would be me, Jack Jelinek, being the official casino rep for all brands under the umbrella of Slotland Entertainment: Slotland, Winaday Casino and CryptoSlots.

    Updated 12th June 2018: CryptoSlots Casino added to the LCB lists. 

    Updated 25th December 2023: CryptoWins Casino added to LCB lists. 

  • Welcome! Good to see you here wink

  • Welcome Hilary to LCB.

    Glad you signed up.

    blue

  • Welcome to the family Hilary.

    So glad you are here for our members.

    Tony

  • Thank you for the kind weclome! smiley Look forward to getting to know more of you smiley

  • I can't find the tournament page to enter into the current tournament

  • I found it and entered. Wish me luck!

  • Welcome Hilary, it is always nice to have casino reps here. cheesy

  • Hi Deb, thanks, I'm very glad to be here smiley

    For others who may have problems finding the tournament, here it is! Win A Day Exclusive LCB Tournament

  • hello hillary,i still have a lot of respect for you and your casino,i tried to play as much as i could there the first couple of months,but to be fair and honest the bonuses are small and rare,like 10% here and there and 16% once a month not to mention  like other casinos i belong to little gifts never showed up,EVER,like $5 once every couple of months and plus for these small bonuses the play throughs went from 10x to 20x,i would love to continue playing but i am just to poor and need to stretch my gaming budget,its probably np for the people who have good jobs and big bucks to spend,but unfortunatly the only way im gonna make it with my little $25-$50 deposits here and there im going to have to stick with the 500% bonuses and 50x playthroughs,i have very fond memorys of playing there and i have wrote a couple of letters that they wrote back and told me they would foward them to the accounting department and that i would probablys be suprised soon,but nothing came of that.there is no question to reputation to your casino though,you are A number one to those of us who can afford it. thank you for your time-account at both= yobaboy    smiley    G.H.

  • Hi yobaboy,

    Hilary is no longer working for them, but you can PM the new Rep here :
    Slotland.WinADay

    Rated:

    4.5/ 5

  • winaday account- yobaboy just a thank you note since i deposited 3 days ago and promptly lost my $25-(no biggie since ive cashed out several times) but  i figureded that was that goodbye $25(no flying bird smileys lol) i woke up today with a message from winaday that my name was randomly pulled from the depositors draw-your name i believe gets into the draw system  for a week after deposit after draw and they randomly pull a winner a day,thought i had zero chance and i dont believe much in raffles or lotterys until this morning! thank you again im off to enjoy myself.a good time to! it is storming in upstate ny all day today and im fricken broke  laugh_out_loud maybe not anymore-yobaboy

  • oops forgot to say its $100 smackers

  • Congrats Yobaboy and thank you for sharing.

    blue

  • your welcome blue,and eventualy i got to cashout $40-greedy me could have cashed out more but you guys know the impulse-lol cheesy

  • i really need to talk to a rep with a problem i am having with winaday casino would that be jack? i have never done this before so bear with me am i posting on the right blog?

  • hi i am francisco i need help with my free 50 for depsosting 250.00 i have deposit 803.00 from jan.1 to mar.31 2012 my log name is panchigirl31 an email panchigirl28@aol.com for winaday casino

  • huh- man i dont know what happened to winaday but my birthday is tommorow the 19th and i got given a bonus of $!0 2 weeks ago and i asked for a birthday bonus,i spend 1/5 $120 a month there of my $600 income since ive was disabled in the 91 war in the gulf and i somehow came out ahead of winaday this year by $120,the suoervisor robert was ready to blow his top when i asked for a birthday bonus and his is the only casino i deposit at,he did not realize i make for or 5 deposits a month of the min. $25 usauly ans it costs me $6.95 to load my card each time and i maintain that card just to deposit there "its a prepaid debit visa" $9.95 a month,i thought we were almost family till i made the mistake of asking for a birthday bonus,i would like to put the transcripts here but i dont think it would show either of us in a good light,i just find it so unbelievable they want to get rid of me for a random numerator i cant control coming more over to my side,maybe if they were to slide it their way a little bit they wouldent have to worry about anybody winning,brings up another thing,being disabled (i lost my legs in the gulf) 4 or 5 times i couldent get a ride and had to pay $30 roundtrip to make these mininmum deposits. they realy have made me feel like dogcrap!
  • love WAD Casino smiley


  • huh- man i dont know what happened to winaday but my birthday is tommorow the 19th and i got given a bonus of $!0 2 weeks ago and i asked for a birthday bonus,i spend 1/5 $120 a month there of my $600 income since ive was disabled in the 91 war in the gulf and i somehow came out ahead of winaday this year by $120,the suoervisor robert was ready to blow his top when i asked for a birthday bonus and his is the only casino i deposit at,he did not realize i make for or 5 deposits a month of the min. $25 usauly ans it costs me $6.95 to load my card each time and i maintain that card just to deposit there "its a prepaid debit visa" $9.95 a month,i thought we were almost family till i made the mistake of asking for a birthday bonus,i would like to put the transcripts here but i dont think it would show either of us in a good light,i just find it so unbelievable they want to get rid of me for a random numerator i cant control coming more over to my side,maybe if they were to slide it their way a little bit they wouldent have to worry about anybody winning,brings up another thing,being disabled (i lost my legs in the gulf) 4 or 5 times i couldent get a ride and had to pay $30 roundtrip to make these mininmum deposits. they realy have made me feel like dogcrap!
      thanks for your sacrifice and happy birthday.  dont discredit your great sacrifice and those of all of us who served by whining for a birthday chip and bringing up your military service.  you need to think about how shitty it is for you to mention yours/mine and everyone elses service and loses in the same pathetic sentence as whining for a birthday chip....think about your priorities soldier.
  • hey man--im not gonna call you what you desever to be called but i aint no  soldier no more and im live in a room waiting to die without being anle to walk,have your legs blown off and live on $600 a month and then try "walking in my shoes!" you have a lot of nerve! those supposed brits served with us and acted like s--- over there and im going to tell you another thing i did not bring this up one time ive been a member until their supervisor robert let me know what a pircre of shit i am for asking for a birthday chip! you want to meet me! ill take you with no legs! how dare you!
    private me im in n.y. and ill gladly teach you to respect a vetran living on nothing who has nothing to lose!  you want to whine? ill show you what whining is you american disrespecting p-g!


  • hey man--im not gonna call you what you desever to be called but i aint no  soldier no more and im live in a room waiting to die without being anle to walk,have your legs blown off and live on $600 a month and then try "walking in my shoes!" you have a lot of nerve! those supposed brits served with us and acted like s--- over there and im going to tell you another thing i did not bring this up one time ive been a member until their supervisor robert let me know what a pircre of shit i am for asking for a birthday chip! you want to meet me! ill take you with no legs! how dare you!
    private me im in n.y. and ill gladly teach you to respect a vetran living on nothing who has nothing to lose!  you want to whine? ill show you what whining is you american disrespecting p-g!
    Just to follow up,  I P.M.ed  LT dan here and advised him they dont come any more american than me and he needs to get over it.  I really would like that ass whooping for MY birthday though....sounds like a great time.
  • hope you had better luck at other casinos, yobaboy, and happy birthday!  You might try posting on the winaday facebook page, if you've more to say.  Quite a few folks there post about wanting their free chips.  I tried to post about their gladiator slot and they took it as me trolling for free chips.  by the way, don't forget to log in today for the last chance at the free Christmas friday chip.  And also, enter the LCB 12 days of Christmas contest you might get $50 for today's post, from winaday and slotland.

    I don't understand why they tell you to contact them about getting a free chip and then give you the bums rush out of the casino door.  Sorry about your situation but thankful for your part in keeping us all safe over here.

    I'd like to see that ass whomping!

    Rated:

    4.5/ 5

  • Hey yobaboy - why not post all your deposits after 10th September HERE and get $50 cashback for each $250 total deposited. 

    blue

  • Your chat transcript



    Peggy Tue, 12/25/2012 11:24:43 pm
    Hello . How may I help you?
    Tue, 12/25/2012 11:25:19 pm
    Your chat transcript



    Anna Sun, 12/23/2012 08:34:13 pm
    Hello . How may I help you?
    Sun, 12/23/2012 08:34:37 pm
    im trying wto register butt im being refused at this time]
    why?
    ive never played here before
    Anna?
    Anna Sun, 12/23/2012 08:35:36 pm
    What is your email, please?
    Sun, 12/23/2012 08:36:02 pm
    xxxxxxxx
    Anna Sun, 12/23/2012 08:36:50 pm
    What exactly is it telling you when you are trying to register?
    Sun, 12/23/2012 08:36:59 pm
    im a member at latest casino bonuses and i am trying to get the exclusive bonus offer]\
    that its not available for me athis time
    contact you'
    Anna Sun, 12/23/2012 08:37:39 pm
    please try registering later.
    Sun, 12/23/2012 08:38:13 pm
    why later?
    what will be the difference please i dont understand
    how long later ?
    Anna Sun, 12/23/2012 08:39:06 pm
    When it is saying not available for you at this time, then try in a few hours, please. Let us know if it fails again.
    Sun, 12/23/2012 08:39:38 pm
    okay ill be keeping this for records in the future
    this si unusual is your system malfunctioning?
    what happens if it fails>?
    again
    what next?
    Anna Sun, 12/23/2012 08:41:45 pm
    Then write us your email, full name and address to support@winadaycasino.com, please.
    Sun, 12/23/2012 08:42:18 pm
    thats all okay thanks for your assitance anna
    Anna Sun, 12/23/2012 08:42:42 pm
    You're welcome.
    Duration: 00:08:54
    Chat has been opened from website:
    http://www.winadaycasino.com/
    E-mail from LiveChat
    Peggy Tue, 12/25/2012 11:26:07 pm
    thank you for the transcript
    how can I help you?
    Tue, 12/25/2012 11:26:53 pm
    ITS NOT OBVIOUS IM DOING WHAT SHE SAID REGISTERING LATER
    IT STILL NOT WORKING
    Peggy Tue, 12/25/2012 11:28:13 pm
    I see. may I kindly ask for additions information so we could inspect your issue?
    First name
    Last name
    E-mail address
    Phone number
    Street Address
    City
    Postal Code
    State / Province
    Country

    PERSONAL INFO REMOVED

    thank you. we will closely inspect your issues and will get back to you with results via e-mail in one business day
    Tue, 12/25/2012 11:31:21 pm
    U ACCEPT US RESIDENTS CORRECT?
    Peggy Tue, 12/25/2012 11:32:05 pm
    Generally, we do not exclude players from any part of the world, but players from certain countries have not any payment options to online casinos due to local legal reasons.
    Tue, 12/25/2012 11:32:25 pm
    THAT LIVE IN WASHINGTON STATE CORRECT
    I DID NOT ASK BOUT PAYMENT OPTIONS PEGGY IT JUST CLEARLY SHOWS WINADAY CASINO ACCEPTING US RESIDENTS
    YES?
    NO?
    Peggy Tue, 12/25/2012 11:33:58 pm
    as I have said, we do not exclude players from any part of the world
    Tue, 12/25/2012 11:34:45 pm
    SO I CAN SIGN UP FROMNM US?
    Peggy Tue, 12/25/2012 11:35:15 pm
    you can sign up
    Tue, 12/25/2012 11:35:35 pm
    THE LCB ARE NOT MISINFORMING THE USA PLAYERS ABOUT YOUR CASINO?
    Peggy Tue, 12/25/2012 11:35:50 pm
    I never said so
    Tue, 12/25/2012 11:36:41 pm
    WELL THEN WHAT WOULD BE THE PROBLEM WITH MY REGISTRATION I HAVE NEVER BEEN A MEMBER AT SLOTLAND OR WINADAY
    I KNOW MY LAST NAME IS COMMON BUTT THAT WOULD BE UNFAIR
    Peggy Tue, 12/25/2012 11:37:22 pm
    If I coudl see now, I would just tell you. but as I have said before, your issue needs further inspection
    it will be performed in one business day
    Tue, 12/25/2012 11:37:53 pm
    THANKS I LOOK FORWARD TO PLAYING
    Peggy Tue, 12/25/2012 11:38:06 pm
    you are welcome
    Tue, 12/25/2012 11:38:09 pm
    HAPPY HOLIDAY
    Peggy Tue, 12/25/2012 11:38:29 pm
    Happy Holiday to you, too





    could u help me with this?????  please



    could u help me ?

  • Hey everyone,

    salice1951: This is to confirm that both Slotland and Win A Day Casino do indeed accept US players. PM me your email address and your selected login id and I will set up you an account from my end. Sending you a PM as well.

    yobaboy: I believe this issue has already been resolved through your discussion with Robert, Slotland/Winaday Supervisor, hasn't it?

    Have fun playing your favorite games, be it at Slotland/Winaday or elsewhere!

    Cheers Jack

    Rated:

    4.7/ 5

    4.6/ 5

  • Dear Delbert,

    Thank you for your interest in Win A Day Casino!  Please be advised that the details you submitted did not pass the risk check evaluation guidelines set within our partners' security database.  This is why registration is unavailable.  Please accept our apologies for the inconvenience and thank you for your understanding in this matter.

    With best wishes,

    Sincerely,
    Helen H. Harper
    Billing Department

    CAN ANYONE HERE  EXPLAIN TO ME WHAT THIS MEANS PLEASE?  I DONT UNDERSTAND THIS

  • Hi butchyboy,

    I'm afraid I'm unable to provide you with further info as to why exactly your registration failed due to the nature of the 3rd party security system employed, sorry!

    Please feel free to give it another try in several weeks'/months' time though.

    Cheers Jack

  • Is this really the last word on Winaday ?  I am not going to assume there have been no problems with them, whatsoever. Perhaps, my research on Winaday should start elsewhere on the forum. Any suggestions?


  • Is this really the last word on Winaday ?  I am not going to assume there have been no problems with them, whatsoever. Perhaps, my research on Winaday should start elsewhere on the forum. Any suggestions?


    What seems to be the problem, CATLICKER?
  • No problem, Jack. Evidently you are doing one helluva job  tongue


  • No problem, Jack. Evidently you are doing one helluva job  tongue


    Thumbs up! Any question that might arise, you know who to ask
    8)

  • Is this really the last word on Winaday ?  I am not going to assume there have been no problems with them, whatsoever. Perhaps, my research on Winaday should start elsewhere on the forum. Any suggestions?


    First off, what is a catlicker?

    I have never played any of these casinos, but I have seen plenty of info that shows they are  legit and do pay.  The only problem is they only payout on WED.  Can you imagine walking into a casino being able to gamble all week long, but the cashier is only open 1 day.  Even though they do pay, having the ability to withdraw on 1 day out of 7 is very roguish, obviously good for the casino because if you win, you have every opportunity to blow it back.


  • First off, what is a catlicker?


    Lol, for a moment, I was thinking the same...

    Truth to be told, yes, both Slotland and Winaday officially only pay out withdrawals on Tuesdays/Wednesdays.

    Strictly off the record though, players with an account in good standing let alone VIP players are able to withdraw more often. Still not ready to give our games a go, BMWSTACK?
    ;)

    Cheers Jack
    Rated:

    4.6/ 5

  • Hi. I'm not sure if this is the correct place to to ask this but guess I'll give it a try. I "purchased" a $20 bonus through LCB's "shop" with the "money" you earn from logging in and rating and etc. Just curious when it will be in my account at winaday? my username is 69KID. Thanks for your time.


  • Hi. I'm not sure if this is the correct place to to ask this but guess I'll give it a try. I "purchased" a $20 bonus through LCB's "shop" with the "money" you earn from logging in and rating and etc. Just curious when it will be in my account at winaday? my username is 69KID. Thanks for your time.


    I think that's a better question for LCB, they handle getting the chip, but of course winaday credits it. 

    What do you do just log on everyday to get a credit?  Your very first post is one chasing down your purchase?

  • Hi. I'm not sure if this is the correct place to to ask this but guess I'll give it a try. I "purchased" a $20 bonus through LCB's "shop" with the "money" you earn from logging in and rating and etc. Just curious when it will be in my account at winaday? my username is 69KID. Thanks for your time.


    Hi there Christopher Anderson,

    The best place to ask about chips from the shop is in the General Discussion section under "Members claimed shop items".

    I did post in there that the rep was away as it was a bank holiday and he doesn't work weekends either so it was a long wait.

    Your chip was granted today, as you have now probably seen.


  • Hi. I'm not sure if this is the correct place to to ask this but guess I'll give it a try. I "purchased" a $20 bonus through LCB's "shop" with the "money" you earn from logging in and rating and etc. Just curious when it will be in my account at winaday? my username is 69KID. Thanks for your time.


    Hi Chris,

    Sorry you had to wait a bit longer than usual, hoping it didn't spoil your experience of playing on us for a while wink

    Wishing you luck for your next try!

    Cheers Jack
  • I have not been able to deposit for a few months. I got an email from support at finance showing some options for cards. I did get a netspend. I tried to deposit and it won't work. I am at a loss as to how to deposit. I had $55 on the card and tried $50. Would not go thru. Live Chat told me I had insufficient funds....TY!

  • Hello Kathy Anderson,

    The casino rep has been notified. Hope he'll get back to us shortly.

    We'll keep you posted.

    Best regards.


  • I have not been able to deposit for a few months. I got an email from support at finance showing some options for cards. I did get a netspend. I tried to deposit and it won't work. I am at a loss as to how to deposit. I had $55 on the card and tried $50. Would not go thru. Live Chat told me I had insufficient funds....TY!


    Hi Kathy,

    So sorry to hear about your problems funding your account at Win A Day Casino!

    Please, pm me your casino username so our skilled Billing Department can have a look into it, and hopefully provide you with a working solution.

    Cheers Jack
    Rated:

    4.7/ 5

  • TY for your response. I wanted to wait to try again with my new Netspend Card. It would not work.  shocked I made sure I had enough to cover any fee's. My user id is: krystalkitty


  • TY for your response. I wanted to wait to try again with my new Netspend Card. It would not work.  shocked I made sure I had enough to cover any fee's. My user id is: krystalkitty


    You should have received a response from our Billing Department by now.

    PM me if you need any further assistance...
  • Welcome to the LCB Slotland/Winaday family!

     

    LAURIEK wink

    Rated:

    5/ 5

  • Hi! My user name is vixiedina. I have made several deposits here recently, and according to my calculations, it looks like one did not credit to my WAD account? I received messages occasionally that my bank would not approve and then I would try again and it would, but on my bank's side, it seems like it may have approved one $25 deposit (adjusted amount by WAD), when the deposit didn't show it on my WAD account's end. Perhaps my calculations are off or the deposits were just really delayed on the bank's end, but can you please check into this? Something's just not adding up. Thanks so much! smiley

  • Hi vixiedina,

    I've just sent you a PM with the list of all your transactions rather made, rather than posting such delicate info publicly on this forum.

    In the future, please kindly check with Winaday customer support first, who will be happy to provide you with any kind of assistance you might need. Thanks for your consideration.

    Wishing you luck!

    Cheers Jack

  • Tried to send a PM but did not see a response. Trying to figure out if Winaday accepts bit coin. Also i don;t really know how the tournaments work but would like to try my luck. I have not been a big depositor at Winaday but it seems my money goes in less then 15 min. I love the games and maybe i am just picking the wrong ones. I will be back to play again soon. Thank you.

  • Got my chip and managed the max withdraw tonguesmiley. Luck was a lady today. Thanks Winaday.

  • Hello,

     

    i have a Problem:

    Hi. I'm not sure if this is the correct place to to ask this but guess I'll give it a try. I "purchased" a $20 bonus through LCB's "shop" with the "money" you earn from logging in and rating and etc. The Bonus was credited without any Problems and I managed the playthrough and want to withdraw the maximum of 25$ which is not a lot because my Winnings was much higher but ok i have know that before that the max withdraw from this Bonus is 25$ so thats ok and now you write me this email -.- That my withdrawal has been voided. 


    This is Helen H. Harper from the Billing Department, I am writing regarding your recent withdrawal request.

    Per our Terms and Conditions:

    If a Player redeems two no deposit bonuses in a row, any withdrawal related to the second bonus will be void in the event that the Player's last deposit is older than 90 days at the time of receiving the second bonus or if no deposit has been made in the history of the account.

    The full text can found in the T&C section of our website: http://www.winadaycasino.eu/en/terms-and-conditions

    For the above reason, your withdrawal has been voided. Thanks for your understanding.

    In the future, we recommend checking the Terms and Conditions before claiming a bonus (the Bonus Code Claim window also links to our T&C). Alternatively, just contact Customer Support via chat or E-mail for more information about cash-out or wagering requirements.

    Please let me know if you have any questions.

    Best regards,

    Sincerely,
    Helen H. Harper
    Billing Department
    http://www.slotland.eu
    http://www.winadaycasino.eu

     

    I m asking myself why is the bonus then credited without any issues or Problems , i feel really bad and unlucky , because everthing went very bad to me....

     

  • Problem resolved !!!

    THANX

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