Hi, Daniel...I recently contacted WinPalace because I was going to make a deposit, with Usemywallet. I felt as though I MAY have had an unused account, so I contacted support PRIOR to making a deposit.
I talked to support, and they mentioned that there was my wife registered. I had support check my name, date of birth, address and all other information because I didn't want problems, your casino offers no max-cashout on coupons. She closed all of the other accounts, and told me to login as vtownman. I thanked her and was ready to make my deposit. When my account opened, I saw that there was a bonus on the account, I believe it to be from this website. Since I was contacting support to fund my bank and there were funds already on it, it seemed senseless to remove the funds and make a deposit. After all, the reason I called was to fund my account.
I was having problems accessing my gmail and sending attachments, so I wanted to change the email address registered. When I requested to use a different email, it was said that I had another account, called freddyvtown.
The issue, Daniel, is that the reason I called was to ensure I had correct details. I wanted to comply with rules, and therefore, I called to make clear that I wanted to make a deposit and comply with the casino rules regarding household accounts.
I can appreciate the need for promotional chip rules. Let's face it, without restrictions on promotional chips, there would be no promotions for the player. My frustration lies with support, in that I was given the incorrect information, and I played the bonus and won around $925, with some playthrough left to go it, and then it was taken away.
Had I received the correct information in the first place, I would have simply made a deposit, and claimed a bonus. Instead, I was surprised to see my account had bankroll, and was having a good time, only to have it taken away. I would have rather just made the deposit, instead of having the fun taken away.
I also sent in my faxback documents a couple days prior to my deposit inquiry, since I wanted to have everything in order. The documents have not been reviewed, since, I haven't made my initial deposit.
I am sure that nothing can be done, after all, the rules are rules. I feel like we both "lost" since I didn't get my winnings, and the casino didn't get the deposit I was trying to initiate. Perhaps my account can be reviewed, in this situation, I was only doing what I was told. I was supposed to log into the correct account and play using the account as directed by casino staff. I don't feel like the casino intentionally witheld the correct details and gave me the incorrect details. That is why I feel like the casino is responsible for this error.
Thank your for your interest. Have a good rest of the day.
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