CLOSED - Slots Jungle / Casino Titan / Winpalace / GoldenCherry / Begado casinos

I made the playthrough on a free chip at slots jungle and deposited $21 to withdraw and sent in the faxback form and all docs on the 11th, today is the 22nd and i still cant withdraw because my docs aint on file, everyday i get the same answer from live chat...try again tomorrow, i should have been payed by now not still waiting for my docs to be on file ffs!
Username is slotaddicted

Hey guys & gals is the support on Slots jungle bad and not helpful?

Trps--have u heard from daniel?

Hi,

Will check on that.

danielg
I played a free $50 chip here and completed the playthrough requirement with an great ending balance. Max cash out is $50 but the minimum withdrawal is $100. So I deposit another $50. Then they tell me they can't do a wire transfer like my bank requests, which is to what my bank calls their correspondent bank account number and the swift code. Then uncluding my name and account number. I've used this method successfully for European casinos and it cost me a $100 fee doing it wrong the 1st time. My bank only accepts wire transfers with a routing number an account number from senders within the U.S.
I've got the run around big time with conflicting information from different departments. I don't know if I'll ever get my money back. can you help? Thanks for being here, luckee7

Told u before keep playing with these rogues and your going to get burned, I cant believe you actually deposited $50 to try to get a cashout.

I was always paid 100% of winnings in one wire transfer since I set up my account and made first deposit nearly 3 years ago but my last withdrawals, they pulled the $500.00/week thing on me.  So after being a vip for nearly 3 years getting 100% payout up to $3000.00 finance suddenly and without warning, changed my player class?  Bull you know what.  LCB needs to help players on this issue ASAP and if they get no creditable reply should stop promoting them. IMO

Hi,

I'll check if some details are indeed missing and let you know.

Best regards,
Daniel

They approved the full $2500.  Thank you Daniel! 

Yes ... they approved the full amount this time around. SJ support is always nice to me when I go to chat but they seriously dont know what goes on over in finance I dont think.  Now my account manager always knows what is going on but she isnt always around to talk to.... but when I do speak to her she is always nice and informative. 

I use to play at Clubworld and at Jackpot Capital but they have become really tight and hard to win on.  I seem to always have good luck at Slots Jungle and Casino Titan. 

Daniel,

Slots Jungle approved my withdrawal and sent a check to me on March 20th.  To date, I have not received it.  I have spoken to Julia 2 times in the past week and a half and she was suppose to get me a tracking number for it but has not done so.  14 days seems a little excessive to receive a check via fed ex.  Maybe you can get the tracking number for me since I am not having much luck doing so.  Thanks for your help

Hey,

Finance told me that you have 2 proof of address missing. They wrote you some time ago. Can you please send them and then your docs will be approved.

Best regards,
Daniel

Are you kidding me??????????????? They have sent me checks before!  They know my damn address!  This is absolutely ridiculous!  I AM PISSED!

Hey,

The reply is not to your post...

Good luck same thing happening with me.  FedEx express 2-3 days; ground 5 days max per fedex.

You can call FEDEX and tell them you are getting the runaraound from the company and they say they have no tracking number and FEDEX will look it up via your name and address.

I did this and there is NO envelope in the system for me.  Read my other posts on this topic as phone, vip and chat support say there was a "little delay". So I asked "if it wasn't sent on 3/27 as I keep being advised and there was "a little delay" then what day was it really sent?  They don't have an answer.

So, instead of Wire, my normal payment method, they decided to send a check and instead of sending me $2500.00 of the $3000.00 I withdrew, they only approved $500.00, suddenly and for basically the first time since 2011.  So my opinion, they can't pay either because they don't have the money or because they don't have a processor to process wires or courier checks.

So, I give them till the end of the week and then I take what ever measures I can to get my winnings as I have deposited 3X as much as I have won. And more across all 3 casinos.

where is daniel???  4 years and counting......of the same ??

Hi Dabidog.

I have responded to trpschick privately.

To inform you- the check was sent, relatively long time ago. The checks DO not go directly from us, but through a third party.

trpschick received checks before and she will receive that one as well- so there is no new info I can add.

Enjoy your weekend
Daniel

OMG!!!!! I am sooooooooooooooo sorry! Please accept my apologies!

I just dont know why they tell you that it was sent if it wasnt ... just fess up and be upfront if there are delays. For me it is almost a month since they said the check was sent.  oh i know Fed ex does not take 30 days to deliver an envelope.  Someone needs to get a handle on this matter!

I keep getting bumped when trying to reply will try again

Still no check via fedex and same old response from casino support, sent via fedex on 3/27. Now told from New Jersey.

Obviously this isn't true or even if sent ground I would have by now. And, as of today FEDEX says no envelope in transit to me.

HELP from LCB or Rep would be appreciated.  A truthful response is all I want.  No more lies and deception.

i totally agree...if this doesnt seem like lies then WHAT does.....what does a casino have to do to get on the warning list????    daniel says the check has been sent....but it hasnt????  go figure

I haven't lied yet and have no plans to do so in the future!!!

As i said numerous times, the money go out from us and then sent by check through 3rd party.

I will check regarding yours.

so if you say the check has been sent and it hasnt been sent?????

If the 3rd party say it has been sent and it hasn't been sent, then it's the 3rd party's fault.

this appears to be a very fortunate system for the casinos .......because they will always be able to say it is the "third party's" fault......at what point does the casino take ownership......and isnt  using an unreliable third party the responsibility of the casino...they hired them correct?  any other business works like this....this gives the casino a free pass on virtually every problem that occurs...just a thought

Finally got a tracking number, low and behold, the Envelope containing the check not given to FEDEX until 4/16/2013, (not 3/27/2013 as continually advised by support) and I will get it on 4/19/2013(within 3 days as I kept trying to tell them.  Not 10 international business days as support advised).

Management needs a better system of keeping up with player payments.  If I gave a processor money to send to my customers I would surely require daily updates.

After doing the books for 3 businesses for over 35 years I am qualified to say that most of these casino groups couldn't manage their way out of a paper bag.

Glad you are getting paid .... wish I was ... I even cashed out before you! Darnit

Hmm that's weird I would assume that you would also have a tracking # also, especially since you cashed out before the other person.  I hope your next post is that you have the tracking #.

Nope no tracking # or any answers as to where the money is either.  This is BS and I am no longer going to be a nice person about this issue.  I gave them an opportunity to remedy the situation and they totally took advantage of the situation by continuously not telling the truth and dodging the issue.  Daniel wont even respond to me which even makes me angrier. I am sure he has read the thread, I sent him 2 pm's while it says he is online and not a peep.  No answers fro SJ management, no answers from finance and the list goes on.  I dont know what else I am suppose to do to get my money .... this is beyond ridiculous! 

Hi,

Sorry, I am not always online and the past 2 days it was a holiday.

There are from time to time issues with 3 rd parties. It's not often but happens that certain batches sent not on the date that we are informed.

I know it's frustrating, but in all cases, we have solved these issues. You can see that from few players that their checks were delayed, most already received and 2 are still waiting. These ones will hit soon as well.

Again, I do apologize for the time it took.

One thing: i do suggest you to keep one channel of communication, instead of multiple ones. therefore if you have contacted me personally and I'm involved, you do not need to contact anyone else on that specific matter.

Best regards,
Daniel

What do you mean, I dont have to contact anyone else? 

So it appears CS agent Dana was correct when she told me they were have "small delays" while phone support and emails from the finance department just kept saying it takes 10 international business days for FEDEX.  And, kept saying it was sent on 3/27 when it was only just sent on 4/16 and I received it within the 3 days it takes for FEDEX Express(not 10 days).

Management needs to get their payout procedures under control.  You don't pay fees to a processor unless they can give you the current status and accounting of the money you give them to process to customers/players.  And, you don't keep giving players the run-around as if we are idiots. The responses were laughable and anyone with a business knows they were being lied to. 

I think that was the most frustrating part for me, not be able to get a straight answer.  It is no way to do business.

I wouldnt call a month a "small delay".  They can take deposits right away so they should be able to approve and send out withdrawals faster than they do.  Seems the processor they are using is not doing their job and maybe they should think about finding someone else to do it.  I am sure they have some to choose from so it shouldnt be that hard.  If it isnt them and really the processor, then the processor is the one giving them this bad rep.  I really dont care about that anyway, that is their issue and they need to fix it.  I want my withdrawal and I want it now!  I am tired of the runaround and the waiting days on end for any type of answer because no one over there seems to know what is even going on.  How do they even stay in business if they can't even keep track of things.  Heck, they should have contacted the processor as soon as the problem arose instead of just sitting around and saying oh we havent heard from the processor with a tracking number .... well then get on the darn phone and call someone!  Dont just sit around on your butts and expect them to just call you on a whim ... ridiculous!

Exactly, and it seems the get tons of business by offering the "cash back" bonus here so I think LCB needs to stop pushing their casinos until they start telling players the truth about payouts, and update their website to state that unless advised differently by the finance department, players can only withdrawal $500.00/week.  And if they are going to promote VIP "perks on the website, such as increased comp point value, faster payouts, special vip bonuses; they need to explain the various Player "classes" and how they are achieved as other casinos do.  A person depositing hundreds of dollars a month for a period of 1+ years should be receiving the perks they advertise and definitely should not be subject to losing bonuses and have their weekly withdrawal amount decreased without explanation or advance notice.

And, for them to still be on the "approved" list when players are experiencing these issues is just not right IMO.

I am not complaining so much about their fraudulent practices as I am attempting to inform other players that this group isn't as reputable as they may have been in the past.

Sorry Footdr,

Not going to continue that.

I have informed  that you won't be able to get cashback! -Nevertheless, you still decided to deposit and play! That's your decision, but there is nothing not fair here.

We work with few check companies, yes, there are delays from time to time. Yet- you are playing in most of our casinos, you were always paid, and in most cases without installments and in the amount you have requested.

I agree- the payment process can be improved although these issue do happen from time to time with one of the check companies we work with, but there is nothing not fair in the way you were treated.

And what is going on my withdrawal issue??  I still dont have the withdrawal for $2500 that was approved on March 20th and no one has given me any definative answers either.  When will I be paid Daniel?  I have been stonewalled for 3-4 weeks now and I am not going to accept the problems anymore.  I want my check this week!  A month is plenty of time to solve any issues you guys seem to be having.  I have been more that patient about this.

are you still depositing with this group trpschick?  if you are then it is no longer their fault ...they survive because NO MATTER what happens gambling addicts will gamble and just hope that after they get their fix and if they win...they can do it again.......if you are still depositing with this GROUP....it is now your fault.......you knew this already........if you need this money that bad, you shouldn't be gambling......go figure

Cosmod: PMed the check tracking.

trpschick- checking yours as well

nope ... not playing with SJ any longer! 

Well that was yesterday .... where is it?  Do you have a tracking # for me yet? 

but are you still playing with this GROUP??  they are all the same.....and this is how they stay in business.....at what point is enough enough????  just an observation

actually I havent played at any of them since this whole business started heating up to the boiling point and will not play with this group until they change their ways.

Daniel,

I am still waiting for an answer regarding my withdrawal from SJ ... I contacted you last week and havent heard anything except that you havent been around for a couple of days.  That does not solve my issue and SJ finance department still does not have a tracking #.  All Johnny can say is that it is not up to him and he will send it when he gets it.  What kind of answer is that?  I have been waiting now for over a month and nothing has been resolved.  I need this issue handled today!  I have waited long enough and been given the runaround long enough.  Someone is not telling the truth about any of this and someone is not doing their job.  Please find out WHY I have not been paid!  This is beyond ridiculous at this point. I am furious! >:(

Same response from Johnny in SJ finance:

I will email you the tracking # when I get it!  It doesnt take over a month to get a darn tracking # ....

PM with tracking number sent

uyes you did  but without any explanation as to why and without posting the terms on LCB or the casinos website. Plus the issue I posted was really about being told over and over that the check was sent FedEx when it had not been sent. And, told fedex takes 10 days, when it never takes 10 days, express 3 days and ground 5.
That is the real issue, your support staff aren't properly informed, the management/finance department has no updated information on the status of a players withdrawal.  Hence the casino is not managed properly.
AND...... regarding your statement "you were always paid, and in most cases without installments and in the amount you have requested", you are absolutely correct. So why suddenly did my Player class/level go down and I was only going to be paid $500.00 installments? No notice of such change. Seems to be arbitrary and no body to contact that has any authority.

That is simply no acceptable.

Seriously? Any business that is well managed knows the status of their payouts at all times. Players are not dealing with the processor, a processor they often don't even have the name of, they are dealing with the Casino. It is up to the Casino to provide players with the current status of their withdrawals and to follow up with their processor when the check or wire is not received in the normal time period.

It is not good enough for the Casino to keep saying it was sent, wait 10 days and then fail to correct the problem when it is not received in 10 days.

These casinos are paying a high percentage to these processors to pay their players.  They should be able to get daily updates on the status of these payouts as that is what the processor promises in their contract.

well this sux.....i am completely done with this whole casino group........
i already stopped playing at slots jungle and winpalace cause they blocked me from receiving bonuses....but i opted to deposit at begado (username colywog)......wll, i have a withdrawal that was requested on 4/10.....approved on 4/18 to be deposited into my bank......still not there.....any other casino group i play in pays within a couple of days......this is very upsetting......oh well, their loss....can you explain that daniel?

THANK YOU SO MUCH!  SEEMS THE ONLY WAY TO GET THINGS DONE IS TO CONTACT YOU! GREAT JOB RESOLVING THIS ISSUE!  I AM GREATFUL TO YOU FOR GETTING THIS FINALLY TAKEN CARE OF!  YOU ROCK!