Wolfy Casino Support and Complaints Thread

Hola LCB community!

My name is Dennis. I am glad to assist you in any matter related to Wolfy Casino. If you have any questions, propositions, ideas or any kind of a feedback please let me know! :)

You can also email us at support@wolfycasino.com.

Wolfy casino offers more than 4000 games from more than 50 providers. What makes Wolfy casino so special are sticky and wager free bonuses combined with the top selection of slots! With our 24/7 support you can feel safe and sure that all your questions will be answered right away regardless of where you are located. We constantly add new games, providers and payment methods so everyone will find what he or she is looking for.

Join the Wolfypack! See ya on the winning side

Hi Dennis,

Welcome to our forum. Thank you for signing up. 

Hello Dennis,

Welcome to the LCB forum, we are glad you're here with us

Hi Dennis, Welcome to our forum :)

Welcome to the LCB forum, Dennis! Thank you for being available to assist our members! 

Hi Dennis,

Welcome to our forum! 

Welcome to LCB, Dennis! Hope you'll have a great time with us and our members!

Hello Dennis, welcome to the LCB forum! 

Hi Dennis,

Welcome to LCB! 

Welcome to the LCB forum Dennis, nice to have you here

Hello Denis, welcome to our community!

Hello Dennis, welcome to the LCB forum

Hi Dennis, welcome to LCB! 

Hi Dennis! I would like to dispute something. I will sent everything via PM. Thanks in advance!

We received your PM and notified the casino rep. Keep you posted. 

Hey

As you have already been informed, your winnings have been returned to you after we have made another check of your betting history.

Apologies for inconvenience caused.

Best regards!

Wolfy team

Hi Dennis. 

I am a bit confused after chatting with support at Wolfy . I do play now and then at Lucky Star.io . I'm from Germany, but I can't play Slots from german providers like Merkur or gamomat. I was considering joining Wolfy so I asked support if I will have the same issue at Wolfy. The answer was "probably yes" but they had a solution for the issue.  You can see it in the first screen shot. The second screen shot is from Wolfys T&C.  Why is Wolfy support telling me  to do something that is clearly against Wolfy rules? 

Hi Frankey78

Indeed there is a VPN restriction in our terms and conditions, but recently we have loosen VPN policy so we do allow players to use VPN, so you can feel free to use it and play your favourite games, without being worried that you are breaching our terms :)

Kind regards

Wolfy team

Thanks for info. How long is "recently" at Wolfy? T&C should be updated first. If Wolfy would be the very first MirageCorporation N.V. casino I choose to sign up and support suggest something to me that turns out be the opposite from what the T&C say, wouldn't have bothered with this thread. Wolfy and company would be on my personal black list. You got a lot of competition out there. But your competition is my casino Playstore . And in most of them support staff did read the T&C.

I have complain about chat support madison I have lost my all mony and I am vip player when I ask some bonus the chat support team give nothing special madison I Don't know what is her or him problem with me but it's scam to helping the players in this way I am feeling bad for this casino there is no care about vip players it's just laying to the players

Hello Wali19,

We understand that you are expressing your dissatisfaction with the chat support team at a certain casino. It seems that you feel you have lost money and that the chat support team did not provide you with the desired bonuses or special treatment that you believe should be given to VIP players. You feel that this lack of assistance is a form of scamming and that the casino does not prioritize or care about its VIP players.

It's important to remember that different casinos have different policies and guidelines regarding bonuses and VIP player benefits, and it's possible that there may have been a misunderstanding or miscommunication between you and the chat support representative.

I have only complaint on support team They are is one person in the live chat support her of his name is madison every time I ask for free bonus or free spin she gives minimum I don't know way they doing this I have make mistakes to play on wolfy casino

Dear Wali19

Please note that you have currently available all VIP benefits, including cashback and freespins. We would kindly let you know that all other rewards, bet sizes, and bet amounts are a subject of our consideration and that we do monitor your activity on daily basis. 

Thanks for understanding

Wolfy team

Wolfycasino has unfair terms and condition and unfair game responsibility do not play at this casino guys stay away from this casino because the workers of this casino are laying about everything really scam casino 

I am waiting until now for results of playsoon promotion and I don't received until now I have played the game of Playson promotion offered the promotion is ended on 31 May and still not results I have read the terms and condition that after 72 h wil be added the prizes on players account 

Dear Wali19

Please note that the 200€ Prize has been accredited to your account on 26th of May and you have withdrawn it.

Kind regards

Wolfy team

To be honest I was one of top player of this casino my experience say that wolfy casino is scam and unfair terms and condition bonus there is bonus for vip player the management team respons after 3 or 4 days via email that I have never seen like this bad casino please guys stay away from this casino and choose some good and high value casino 

Unfair bonus terms and condition and fraud casino they have even not gambling responsibility just stay away guys from this casino choose some good casino that give a high value bonus

Hello Wali19,

We are sorry that you had such a bad experience with this brand. Before you play in a Casino, you can check which Casinos have the best rating on our website and then make a decision where you will taste your luck.

Wish you luck in further entertainment.