ZetCasino, Oh My Spins Casino, Winota Casino, GREATwin Casino, Quickwin Casino, Joker8, Supabet Casino Support And Complaints Thread

Hey there, casino fans! 

My name is Peter and I am your  ZetCasino rep. I am here to keep in touch with all of you, so please feel free to contact me if you have any questions or feedback, negative or positive.

About ZetCasino

ZetCasino gives you the opportunity to dive into the unforgettable world of excitement and play the best-licensed games with high percentage of return. Our casino offers a large variety of games and even the most choosy guests will find the game to suit their needs.

Oh My Spins Casino - updated 26th May 2022

Winota Casino

GREATwin Casino - updated 14th September 2022

Quickwin Casino - updated 28th March 2023

Joker8 Casino - updated 1st February, 2024.

Vegasino - updated 21st August 2024.

Supabet - updated 5th May 2025.

Welcome to LCB forum Peter! Thank you for being available to assist our mebers! 

Welcome to LCB community, Peter! 

Hello, Peter! Glad to have you here to assist our members! 

Welcome on board Peter. Thanks fo joining our forum. 

Welcome to the best forum Peter!

Welcome Peter 

Thank you all for this warm welcome!

Hi  :)

I have played at Zetcasino and won a little bif of money.

After placing a withdrawal request (supposed to take 24 hours I think) I have sent all the standard stuff and some extra stuff as verification process.

Now they want to see all my Skrill transactions, dating months back.
They first asked to see the account topup for my skrill, but I did not top up my account in that time. I did send that screenshot. I thought that was it because that is what their term (which they quoted to me) says, the account topup in the last months.

But now they request everything. I do not want to give out the financial information that has nothing to do with the casino to the casino. :)

Is there anyone here who could help me out maybe? :)

Hello Kr,

Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your withdrawal issue.

Hi Kr, sorry for the late answer, i was away. Let me check with the team to see what is the issue and i will get back to you shortly

Hi again, 

I talked with the team and it seems that this is the standard procedure, as you can see here https://zetcasino.com/en/rules . We do this as an antifraud protection and money laundering. Please provide all the information asked and you will receive your earnings in no time. Keep in mind that this is standard procedure in the industry. Thank you for playing at ZetCasino

This is what I replied a week ago. :)

Thanks for the reply. :)

If I may, they have misinformed you.
I am afraid this is not standard procedure in the industry at all - in fact, it is unheard of. :)
The casinos ask for skrill, for the skrill deposit, for the id, for a utility bill, fine. Some ask for a selfie, fine. But there is no casino that would dare to ask for private transactions that are not their business.

On the other hand, Skrill account and deposits to my skrill and a transfer to the casino, noroblem. Those were all sent.  :)

I even saw such a case in your family of casinos on latestcasino bonuses forum, in the Malina BoaBoa Yoyo casino topic and it was resolved and the verification was completed immediately after the discussion in the topic. Nobody there thought that it was standard.  :)

I am mainly wondering now if they could take another look at my case and all the documents I sent already?  :)

Hi  :)

I was wondering if I could receive a followup... It is not that much of money bt still, the casino rep was not online for 2 months and has not replied to my last message that I sent to Inbox... :)

Hello Kr,

We'll send an email to the Casino Representative and ask him to reply to you in this thread.

SOW is becoming more common these days, however they normally request these for people who made numerous withdrawals which exceed $5000 or more in total, as well as people who make deposits after deposits and lose, then RG kicks in and the casino needs to carry out those responsibilities.

With that said during RG, they have the right to perform SOW, which you need to provide.

SOW is more when huge amount of deposits and withdrawals are involved IMHO.

@Zetcasino - That term for 3 - 6 months top up on e-wallets statement is really ridicilous unless you just rather ban claiming bonuses using e-wallets which makes life so much easier for everyone.

I mean the player has to go through verification and SOW so early during his play time, meanwhile you do not even process more than 500 euro/$ withdrawals per transaction for the first 2 VIP levels? Come on now... You can do better.

Waiting for the day when KYC is compulsary before first deposit - The online gambling world will be a much better place.

I am okay with all normal verifications.
It is just that such a request sounds more like snooping.

It definitely does not sound like something regulators would want casinos to do.

If anything, I think that regulators would be opposed to casinos asking their customers for such things!  :)
At least that is how it seems to me. :)

I went through SOW verification twice - but only because my withdrawals passed a certain thresshold at Casumo, and I think Videoslots also requested Sourch of Income. This is standard request and not snooping. This is for RG, SR and Money Laundering Purposes.

Look at Betat who's license is pending because of UKGC wanting the new owner to proof the source of his funds that he used for purchasing that brand.

Honestly the regulators are enforcing it as part of RG, so casinos have to oblige.

My point is I am not sure why Zet is doing it right now in the beginning.

Anyways back to topic - If you want your money very fast - just take your history and send the screenshot and give them what they want.

Oh source of income for a 100 or 200 eur deposit ...
It would not be an issue anyway. :)

But they went from seeing a screenshot of a deposit (so that would be a source of funds), to seeing ALL MY transactions. :(

I think a source (like a deposit or maybe a paycheck slip) is way different to them having and asking for all your transactions.

I think we should not let them get away with things, more and more things, or they will just keep doing it.  :)

Well - All transactions is too much - however you can send them 3 - 6 month transaction history of you uploading funds to skrill. Sp filter the transaction list to ''Deposits'' and send that. It should be enough and I do not think that invades any privacy right?

Anyways I hope it works out as you want it to be.

Hi Kr, sorry for the late answer. I tought i was clear the last time. As i said, those are the rules for our casino as you can see them here  . Please read section 4, especially section 4.4 and 4.4.1. 

4.4 that specifies clearly that you have to provide the casino with all the necessary info that they request. 

4.4.1 The Casino adrminstration reserves the right to request any transaction history for the last 3-6 months...

I understand this is a long procedure and not a pleasent one, but those are the rules to ensure that bad intentioned men don't use our casino for other purposes. 

Hi  :)
I had a casino person from Zet contact me through direct messages so we spoke for a while, but it did not get to a resolution.

The whole point is that such a request (a casino requesting some full transaction history of a client) in the rules is very unusual, unnecessary, and seems like a privacy matter.

Like, what right would a casno have to see the personal transactions of their clients that have nothing to do with them? And why would they have that access?  :)

It is something I never had happen before. And it does not seem right. Everything else you received. :)

I have sent a question about such practices (about a term that this casino has, saying they can ask for all transactions a customer has) to their regulator. This is new to me.

It is good to see what kind of a stance a regulator has, so customers know what to expect. :)

Hello Kr,

Please keep us updated if you receive a reply from the regulator. Thanks.

Hi :) The regulator has decided to stand by the requests Zet has made in March and April, which were several months of all my Skrill transactions (all my private transactions) to be provided to them. I cannot describe how sad that makes me feel. It just seems so unheard of and so unfair and completely inexplicable. :( For full transaprency, I am also sad to say that while they responded quickly initially, it took weeks and weeks (and many emails) to reply to any kind of a follow up. After the first email it took 2 months for two more emails. It was info at gaminglicenses dot com. The emails were signed as Antillephone N V Compliance and Licensing department. :( I was so hoping they would do what I feel was the norm in the online gaming industry. I didn't think I was asking too much. Perhaps I was. Who knows what kind of delicate relationships exist. In any case, I have sent Zet all transactions they requested, so everything from January till end of April. I will update with news as they happen. :)

Hello Kr,

Thank you very much for the update. We really appreciate when players get back to us and let us know what happened with their complaints sent to the regulators. And it's also good for the other players to see what 's the regulator's stance on this.

I am quoting my post because the formatting of my last message got lost for some reason? :)
I am trying to add readability.

Sure, Sydney! I will post more as it happens. :)

Title: Vegasino Refusing to Provide My Transaction History – No Response to Requests I am filing a complaint against Vegasino Casino for failing to provide me with a copy of my transaction history from December 27,2024-February 1, 2025, despite multiple requests. This is critical information that I have a legal right to access under data protection and consumer laws. My account at Vegasino is now closed due to a self-exclusion, and I can no longer access the platform to retrieve my history myself. On top of that, I am unable to access my bank account because I recently entered a consumer proposal due to gambling-related financial difficulties. I have emailed Vegasino a few times requesting a copy of my transaction history, but they have not responded at all. This is unacceptable, as players are entitled to access their financial records upon request—especially in cases where the account is closed and the player is dealing with financial hardship. I am asking you to help pressure Vegasino to fulfill this basic obligation. I need this information to accurately understand the scope of my gambling activity and pursue the next steps in my recovery. Thank you for your support

Casino: Vegasino Casino

Case #: 3207

Hello Kellie LeScelleur,

Welcome to LCB. We're sorry to hear that you are facing this kind of issue. 

We contacted the casino rep regarding this matter and requested further details. Please follow this thread for updates.

Thank you.

Hello Kellie LeScelleur,

We’ve contacted the casino representative and requested an update regarding your case. Have you heard back from them in the meantime?

Thank you.

Hello,

No, still no answer from them.

Hello Kellie LeScelleur,

We still haven’t heard back from the casino representative, so we’ve sent another follow-up. Have there been any updates on your side?

Thank you for your patience.

Still nothing even if i sent follow-up too.

Dear Kellie LeScelleur,

Since we haven't received any updates from the casino rep despite numerous attempts to find out more about your case, unfortunately, we must mark Case #3207 as closed due to the casino's unresponsiveness.

We're sorry this isn't the outcome you were hoping for, but unfortunately, in cases like this, our hands are tied. If they respond at any time, we will let you know.

Thank you for your understanding.

I won €11,159 and withdrew the maximum allowed of €500 on 9th May. When it hadn't paid after a few days, I spoke to live chat & asked them when they would pay me. They said it would take up to 3 working days. It still hasn't paid. Every time I get on live chat and tell them I am still waiting for my payment they say either that there is an issue on the payment providers side or that they have a high volume of withdrawals (2 completely different issues). They won't give me a time scale for payment. If I have to wait this long for each withdrawal it will take 2 years or more to fully pay!

Disputed amount: 11159€

Casino: Vegasino Casino

Case #: 3257

Hello gerrrandrews,

Sorry to hear that you are facing this kind of issue.

We’ll contact the casino representative and request clarification regarding your pending withdrawal.

In the meantime, could you please let us know if your account has been fully verified and whether this is your first withdrawal at Vegasino Casino?

Thank you for your cooperation, and please keep an eye on this thread for updates.

Hello gerrrandrews,

We received a response from the casino representative that they are currently reviewing your case. We’ll update you as soon as we hear back from them.

Thank you for your patience.

So Vegasino responded to the complaint of the other player but not mine?

Hello gerrrandrews,

Here's the reply from the casino rep:

Dear gerrrandrews,

We would like to confirm that your previous withdrawal has been processed, and the money has been sent from our side on May 28th, 2025.
The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

We can see you have attempted another withdrawal request.
Kindly note that you can have a maximum of 3 (three) active withdrawal requests each having gap of 24 hours and for the forth one you have to wait for any one of the earlier 3 withdrawal request to be processed..

We will try our best to process your current withdrawal request + all your future withdrawals request as well.

Our team wishes you all the best for your future activities!

Best regards,
Vegasino team

Dear Kellie LeScelleur,

Although we contacted the casino multiple times regarding your case, as you’ve seen, there was no concrete response. That’s why your complaint has remained unresolved.

We once again forwarded your latest post to them and requested clarification, but still haven’t received a meaningful reply. In such cases, players often choose to file a complaint with the casino’s licensor. We’re truly sorry it came to this, but our hands are tied in this situation.

Thank you for your understanding.

Hello gerrrandrews,

Could you please confirm whether you've seen the rep's response?

Thank you.

Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark Case #3257 as resolved.

I placed a combination bet that included the following selections: • Deniz Undav – Over 1.5 Shots on Target • Karim Adeyemi – Over 2.5 Shots • Several other valid selections, all of which won. However, Deniz Undav did not start the match. According to GreatWin’s own Terms and Conditions, section 16.6.8: “Bets on player passes, tackles, cards, assists, and shots will be settled based on official game statistics. Bets are void if the player is not in the starting lineup.” Despite this, GreatWin wrongly settled the Undav leg as lost instead of void, directly contradicting their own rules. This is not just a simple mistake — it’s a clear breach of their published Terms and Conditions. To make matters worse, support refused to correct the error and instead cited a different rule (section 16.19.1) that only applies to “Other Player Specials” — not to basic shot markets like this one. That rule has no relevance to my bet and was used to deflect the issue rather than resolve it fairly. Due to this improper settlement, my correct combo bet was unfairly downgraded. If GreatWin had followed its own rules and voided the Undav leg, my payout (including the 5% combo bonus) should be €2,085.05. I have already opened a case with another website and will continue to escalate this until it is resolved correctly. I have full evidence — including screenshots of the bet slip, match data, and the relevant Terms & Conditions. However, due to upload limits, I am unable to share all documents in one go. I can provide them immediately upon request. This is not just about one payout — it’s about holding a bookmaker accountable to its own rules. What happened here is unacceptable. Players deserve consistency, fairness, and transparency. GreatWin failed on all three fronts.

Disputed amount: 2085€

Casino: GREATwin Casino

Case #: 3289

Hi Moheli07,

And welcome to LCB! 

Thank you for providing such a detailed explanation. We understand your frustration regarding this situation.

We've forwarded your complaint to the casino representative and asked for clarification, particularly regarding the rule stated under section 16.6.8.

Please keep an eye on this thread for updates, and feel free to send us any additional screenshots or evidence via private message if needed.

Thank you.

Hi Moheli07,

We haven't heard back from the casino rep, so we've sent them a reminder. In the meantime, have there been any updates or progress on your side?

Thank you.

Hi Moheli07,

Could you please update us on the progress of your case? Has the casino's support contacted you?

Thank you.

Since we haven't heard back from the member Moheli07, we will consider Case #3289 closed due to the submitter's inactivity.