ZetCasino, Oh My Spins Casino Support And Complaints Thread

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Last post made 2 years ago by Kr
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  • Hey there, casino fans! 

    My name is Peter and I am your  ZetCasino rep. I am here to keep in touch with all of you, so please feel free to contact me if you have any questions or feedback, negative or positive.

    About ZetCasino

    ZetCasino gives you the opportunity to dive into the unforgettable world of excitement and play the best-licensed games with high percentage of return. Our casino offers a large variety of games and even the most choosy guests will find the game to suit their needs.

    Oh My Spins Casino - updated 26th May 2022

  • Welcome to LCB forum Peter! Thank you for being available to assist our mebers! heart

  • Welcome to LCB community, Peter! wink

  • Hello, Peter! Glad to have you here to assist our members! thumbs_up

  • Welcome on board Peter. Thanks fo joining our forum. heart

  • Welcome to the best forum Peter!

  • Welcome Peter smiley

  • Thank you all for this warm welcome!

  • Hi  :)

    I have played at Zetcasino and won a little bif of money.

    After placing a withdrawal request (supposed to take 24 hours I think) I have sent all the standard stuff and some extra stuff as verification process.

    Now they want to see all my Skrill transactions, dating months back.
    They first asked to see the account topup for my skrill, but I did not top up my account in that time. I did send that screenshot. I thought that was it because that is what their term (which they quoted to me) says, the account topup in the last months.

    But now they request everything. I do not want to give out the financial information that has nothing to do with the casino to the casino. :)

    Is there anyone here who could help me out maybe? :)

  • Hello Kr,

    Could you please send me your casino username in PM inbox and we'll contact the Casino Representative regarding your withdrawal issue.

  • Hi Kr, sorry for the late answer, i was away. Let me check with the team to see what is the issue and i will get back to you shortly

  • Kr wrote:

    Hi  :)

    I have played at Zetcasino and won a little bif of money.

    After placing a withdrawal request (supposed to take 24 hours I think) I have sent all the standard stuff and some extra stuff as verification process.

    Now they want to see all my Skrill transactions, dating months back.
    They first asked to see the account topup for my skrill, but I did not top up my account in that time. I did send that screenshot. I thought that was it because that is what their term (which they quoted to me) says, the account topup in the last months.

    But now they request everything. I do not want to give out the financial information that has nothing to do with the casino to the casino. :)

    Is there anyone here who could help me out maybe? :)

    Hi again, 

    I talked with the team and it seems that this is the standard procedure, as you can see here https://zetcasino.com/en/rules . We do this as an antifraud protection and money laundering. Please provide all the information asked and you will receive your earnings in no time. Keep in mind that this is standard procedure in the industry. Thank you for playing at ZetCasino

  • This is what I replied a week ago. :)

    Thanks for the reply. :)

    If I may, they have misinformed you.
    I am afraid this is not standard procedure in the industry at all - in fact, it is unheard of. :)
    The casinos ask for skrill, for the skrill deposit, for the id, for a utility bill, fine. Some ask for a selfie, fine. But there is no casino that would dare to ask for private transactions that are not their business.

    On the other hand, Skrill account and deposits to my skrill and a transfer to the casino, noroblem. Those were all sent.  :)


    I even saw such a case in your family of casinos on latestcasino bonuses forum, in the Malina BoaBoa Yoyo casino topic and it was resolved and the verification was completed immediately after the discussion in the topic. Nobody there thought that it was standard.  :)

    I am mainly wondering now if they could take another look at my case and all the documents I sent already?  :)

  • Hi  :)

    I was wondering if I could receive a followup... It is not that much of money bt still, the casino rep was not online for 2 months and has not replied to my last message that I sent to Inbox... :)

  • Kr wrote:

    Hi  :)

    I was wondering if I could receive a followup... It is not that much of money bt still, the casino rep was not online for 2 months and has not replied to my last message that I sent to Inbox... :)

    Hello Kr,

    We'll send an email to the Casino Representative and ask him to reply to you in this thread.

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