Chat functionality off client services

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Last post made 11 years ago by Lootva
ronem
  • Started by
  • ronem
  • Netherlands Casino Rep 43
  • last active 5 years ago

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  • ronem
    • Started by
    • ronem
    • at Aug 02, 13, 03:30:56 AM
    • Netherlands Casino Rep 43
    • last active 5 years ago

    Client support is a very important thing for any company. Every company has it's on philosophy on how to assist their customers.

    How valuable  is a chat function? And do people make use off it when needed? Does it give a more trustworthy feeling?

  • zuga
    • Replied by
    • zuga
    • at Aug 02, 13, 05:33:09 AM
    • Yugoslavia Admin 8396
    • last active 12 hours ago

    Sure when chat agents are well trained, being professional and extremely polite, and only in that case having a chat function would be a valuable asset.

    If chat CS is poor, which happens quite often, then it puts off players and certainly does not give a trustworthy feeling.

    Important thing is that each casino or casino group should have their own in house chat support and not to outsource/ use 3rd party service or centralized support provided by software platform ( example centralized Rival support that is used by all white labels , which is a synonym for extremely poor CS ).
    And even though I realize that in house CS would mean more cost for casino operators, it is essential if going down that road to provide exceptional chat service or otherwise it will only damage your business.

    Zuga

  • ronem
    • Replied by
    • ronem
    • at Aug 02, 13, 05:36:08 AM
    • Netherlands Casino Rep 43
    • last active 5 years ago

    Zuga

    I totally agree on that. inhouse no outsourcing immediate solving probs.

    Ron

  • 2fast4u
    • Replied by
    • 2fast4u
    • at Aug 03, 13, 05:18:38 AM
    • Canada Hero Member 811
    • last active 4 days ago

    Excellent post Zuga

    I would like to add that I personally dislike chat hosts that spam me with promotional offers. I mean if I asked them what kind of promos they can offer then yes fine , but don't try to sell me something i didn't ask for in the first place.

  • Lootva
    • Replied by
    • Lootva
    • at Aug 03, 13, 06:37:24 AM
    • Serbia Super Hero 1712
    • last active 4 years ago

    I personally like the chat support, but, as Zuga pointed out, only if they are polite and professional.

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