Chat functionality off client services

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Last post made 11 years ago by Lootva

Started by
ronem
Casino Rep 43
last active 5 years ago

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Started by

ronem

at Aug 02, 13, 03:30:56 AM

Casino Rep 43

last active 5 years ago
Client support is a very important thing for any company. Every company has it's on philosophy on how to assist their customers.

How valuable is a chat function? And do people make use off it when needed? Does it give a more trustworthy feeling?
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Replied by

zuga

at Aug 02, 13, 05:33:09 AM

Admin 8392

last active 15 hours ago
Sure when chat agents are well trained, being professional and extremely polite, and only in that case having a chat function would be a valuable asset.

If chat CS is poor, which happens quite often, then it puts off players and certainly does not give a trustworthy feeling.

Important thing is that each casino or casino group should have their own in house chat support and not to outsource/ use 3rd party service or centralized support provided by software platform ( example centralized Rival support that is used by all white labels , which is a synonym for extremely poor CS ).
And even though I realize that in house CS would mean more cost for casino operators, it is essential if going down that road to provide exceptional chat service or otherwise it will only damage your business.

Zuga
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Replied by

ronem

at Aug 02, 13, 05:36:08 AM

Casino Rep 43

last active 5 years ago
Zuga

I totally agree on that. inhouse no outsourcing immediate solving probs.

Ron
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Replied by

2fast4u

at Aug 03, 13, 05:18:38 AM

Hero Member 811

last active 7 days ago
Excellent post Zuga

I would like to add that I personally dislike chat hosts that spam me with promotional offers. I mean if I asked them what kind of promos they can offer then yes fine , but don't try to sell me something i didn't ask for in the first place.
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Replied by

Lootva

at Aug 03, 13, 06:37:24 AM

Super Hero 1712

last active 4 years ago
I personally like the chat support, but, as Zuga pointed out, only if they are polite and professional.
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