Muchbetter deposit and reliability

Hi guys! I wanted to know if MuchBetter is a legitimate deposit and withdrawal option? I made deposits through them but I've reached my limit for it. They wanted me to verify my account but read that most reviews were negative. I'm just concerned that I may put out my documents in vain for verification. Anyone have any opinions on this deposit method? I appreciate it! 

I would think the verification process is to protect you for future transactions to ensure its actually you depositing and withdrawing. But you right, I see on trustpilot that there are quite a few negative reviews regarding withdrawing and poor customer service:/ Bear in mind that people are more likley to complain then share their positive experiences.

We will reach out to a few casinos that use this method to provide some feedback regardng your query, hopefully this will ease your concerns.

One of the casino reps has said:

The feedback we have received from our Payment Product department is that this method is reliable and the company seems to be well established. We have been utilising their services for a few months now and haven’t encountered any issues.

Regarding being asked to verify the account details this is most likely a security measure to prevent such things as money laundering and to help keep their database safe. If you would like to see further info, here is the link to their FAQ’s and support page.

Another rep has come back with:

They are an authorised electronic money institution with the Financial Conduct Authority in the UK which should give some comfort on the company. The regulated companies are listed on a public register on the FCA’s website. If you search for their corporate name it will come up, MIR UK Limited. The requirement for documents from customers would be a requirement of their licence with the FCA and form part of their anti money laundering requirements

I appreciate all this information and feedback Melcb! If you have other feedback from casino reps or anyone else in authority I'd be honored to hear them! This gives me confidence to proceed in the verification process.