problems with claim the gifts from the shop

hallo

can not claim the gifts from shop
no popup open wher can my username entrie

have this on tht top of my browser when i look in

$txt['todays_event'] = 'Event Heute:'; $txt['todays_events'] = 'Events Heute:'; $txt['upcoming_event'] = 'Nächstes Event:'; $txt['upcoming_events'] = 'Nächsten Events:'; $txt['todays_birthday'] = 'Geburtstag Heute:'; $txt['todays_birthdays'] = 'Geburtstage Heute:'; $txt['upcoming_birthday'] = 'Nächster Geburtstag:'; $txt['upcoming_birthdays'] = 'Nächsten Geburtstage:'; $txt['todays_holiday'] = 'Feiertag Heute:'; $txt['todays_holidays'] = 'Feiertage Heute:'; $txt['upcoming_holiday'] = 'Nächster Feiertag:'; $txt['upcoming_holidays'] = 'Nächsten Feiertage:';$txt['todays_event'] = 'Event Heute:'; $txt['todays_events'] = 'Events Heute:'; $txt['upcoming_event'] = 'Nächstes Event:'; $txt['upcoming_events'] = 'Nächsten Events:'; $txt['todays_birthday'] = 'Geburtstag Heute:'; $txt['todays_birthdays'] = 'Geburtstage Heute:'; $txt['upcoming_birthday'] = 'Nächster Geburtstag:'; $txt['upcoming_birthdays'] = 'Nächsten Geburtstage:'; $txt['todays_holiday'] = 'Feiertag Heute:'; $txt['todays_holidays'] = 'Feiertage Heute:'; $txt['upcoming_holiday'] = 'Nächster Feiertag:'; $txt['upcoming_holidays'] = 'Nächsten Feiertage:';

have fresh install system
browser: firefox crome and internetexplorer
have delete all cookies and history
help please

Which item were you trying to purchase?

I don't think you have enough credits yet. 

all items

have 27,50 chips

lol

no 27,50

also can not send messeges

no image with letters and can not listen the letters

Are you applying for your chips through the English version of the forum or the German or different version of the forum?

Please can you attempt to purchase your chip and send a screenshot to me of the error.

Thank you.

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