Rule in regards to duplicate accounts

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Last post made 3 months ago by JovanaV
Lee Broome
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  • What are our legal rights in regards to casino duplicate accounts,  my question is when a casino refuses to pay winnings ( ie for having duplicate accounts) I understand the loss of the winnings withdrawal.  However I'm confused about how they can actively accept my deposits etc . , when they back out of the withdrawals and delete the account and balance .  

    Is there any legal grounds for us players to be able to at least get our deposits back when this happens?

  • Its great post. of course there should be some rules for casinos when time of withdrawal regarding duplicate accounts. If they accept deposits then why not accept withdrawal? 

  • In most casinos, having duplicate accounts is considered a serious breach of their terms, often leading to the forfeiture of winnings and account closure. If you have a specific issue with a casino regarding this, feel free to submit a complaint, and we’ll try to assist you.

    Thank you.

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