UNRESOLVED: 1red isn‘t paying me

541
views
14
replies
Last post made 14 days ago by tough_nut
rexola23
  • Started by
  • rexola23
  • Germany Sr.Newbie 43
  • last active 1 day ago

Readers of this topic also read:

  • WinSpirit Casino Review Sign up Bonus: 100% up to €200 + 100 Free Spins 2nd Deposit Bonus: 200% Up To €200 Sign up Bonus - Canada: 100% up to 1000 CAD + 100 Free Spins Sign up Bonus - New...

    Read
  • Looking for online slot games from Indigo Magic ? Every time there is a new game from Indigo Magic, we will update this forum thread. The Indigo Magic studio represents skill, heritage, and...

    Read
  • LevelUp Casino - Exclusive Sign Up Bonus Only for new players - players from Germany welcome! 180% up to €/ C$/NZ$2000 + 125 Free Spins on Snow Coin: Hold The Spin (Gamzix) Bonus Code: LCBWIN How...

    Read

Please or register to post or comment.

  • Hello everyone,

    I made a deposit of 54,29€ in cryptocurrency (usdt trc20) in 1red and just after hitting 129,29€ as a balance i self excluded myself while having a withdrawal of the outstanding balance pending. The problem just after getting my permanent self exclusion i got the feeling that the casino is going to stalk the payment and make unjustified delays where the employee of the customer support forwarded the case to the management instead of giving me a time frame for the withdrawal's execution so now i'm asking friendly the intervention of you Lcb to avoid further delay from casino's side and get promptly the withdrawal executed.

    thank you for your attention to this matter and I'll be looking forward to hearing from you.

    Best regards,

    rexola23

  • Hello rexola23,

    Please send us your casino username via private message and we're going to get in touch with the casino rep to investigate your case. 

  • Hello tough_nut,

    i just sent you the credentials. 
    thank you in advance for your assistance 

  • Hello rexola23,

    Thank you for sending your credentials, we're going to contact the casino rep and update you on this thread as soon as we hear back. 

  • Hello rexola23,

    We sent a reminder to the casino rep since we haven't heard back thus far. Keep you updated on this thread. 

  • hello tough_nut,

    I'm experiencing the same here too, where all my emails are getting neglected and there's no updates or progress with my case.

    It's somehow strange such a behavior

  • Hello rexola23,

    The casino representative informed us that your account has not been verified yet.

    Their support team stated that it is strictly forbidden to approve any withdrawal request before you provide the necessary documents for verification.

    Please let us know once you have submitted all the requested documents. If you have any questions, please contact their support team.

  • Hello tough_nut,

    with all my respect they're simply lying to you and stalking for no reason. I sent you privately a proof of the email i sent where i told them in case a kyc check is needed i'm ready to provide it. But no response only pure negligence from them + my account is self excluded as i told you the only option to cooperate with me through email and tell me the exact steps instead of being escapist.

    Best regards,

    rexola23

  • Thank you for further details rexola23, we'll refer the casino rep to your latest post and see what their update will be. 

  • Thank you so much tough_nut.

    I hope really they would provide you at least correct information and be honest instead of saying false statements that doesn't reflect the reality at all.

  • Hello rexola23,

    The casino management has decided to refund your deposit. It should be done as soon as possible, and support will contact you regarding the case.

    Once the refund reaches your wallet please let us know so we can close the complaint and mark it as resolved.

  • Hello tough_nut,

    thank you for your reply.

    sorry but i'm not satisfied with their reply and i will be escalating the complaint to their license masterholder since it's unfair such a behavior. They can't simply void the withdrawal and decide to refund me with no concrete reason. It's honestly ridiculous from them because i communicated since the beginning that i'm ready to provide any documentation for the kyc check and there's no terms in there T&C saying that once self excluded i'm only allowed to get my deposit refunded.

  • If it was the case where I have been losing the money and self excluding myself they won't even give me a penny back

  • Hello rexola23,

    On their Self-Exclusion Policy page they have the following: 

    "You will not be able to deposit or withdraw funds when the limit is active."

    If you feel unsatisfied, you can file a complaint with their licensor.

    We tried our best to help you and mediate in this situation. Considering that we cannot do anything further to assist you, as the refund was their final decision, we will close this complaint and mark it as UNRESOLVED.

Quick Reply

Please enter your comment.

lcb activities in the last 24 hours

Most viewed forum topics

MelissaN
MelissaN Serbia 2 months ago
58

Eternal Slots Casino - Exclusive No Deposit Bonus New players only - US OK! Amount: $77 How to claim the bonus: Players need to sign up through our LINK and enter the bonus code. Bonus code: LCB77...
Eternal Slots Casino Exclusive No Deposit Bonus

Sylvanas
Sylvanas Serbia 9 days ago
84

Are you ready for more cash prizes and testing online casinos? This June, we have some exciting candidates, like US-friendly Decode Casino - sister site to the establishedSloto'Cash, Miami Club and...
$500 LCB June 2024 Real Cash Contest: Let's Test Casinos!

tough_nut
tough_nut 2 months ago
2

Lion Slots Casino - Exclusive No Deposit Bonus New players only - USA OK! Amount: $40 How to claim the bonus: New players need to sign up from our LINK and use the bonus code in cashier upon...
Lion Slots Exclusive No Deposit Bonus