RESOLVED: 1Win Casino - No Payment Issue

Dear LCB Team, I am writing to formally lodge a complaint against 1Win Casino regarding non-payment of my legitimate winnings. On 8th September 2025, I won 1 Bitcoin through the Daily Spin Wheel feature. Immediately after my win, I contacted the casino’s live chat support and also reached out via phone support. Both channels confirmed that the amount would be credited to my account within 24 hours. However, it has now been more than 24 hours, and the funds have still not been credited to my wallet. I have made multiple attempts to follow up via chat, phone, and their official Telegram support, but I am being completely ignored. Hours of waiting result in no response, and my concerns are being neglected. This delay and lack of communication are deeply concerning, especially considering the significant value of the winnings. I kindly request that you investigate this matter urgently and take it up with 1Win Casino on my behalf. I expect this case to be treated with high priority, as I have provided clear evidence of my win and have received false assurances from their support team. Thank you for your time and assistance. I trust in LCB’s commitment to fairness and player protection, and I look forward to your help in resolving this issue. Regards, Ilyas, Id : 

Disputed amount: 1₿

Casino: 1Win Casino

Case #: 3544

Hi Innocent Looser,

Thank you for taking the time to share your experience with the LCB members, and we are sorry to hear about your negative experience.

We received your complaint and notified the casino rep about it. We will update you as soon as we receive their response.

Hi Innocent Looser,

We recived an answer and explanation from the casino rep regarding your case. They clarified the following:

• The winnings you sent us in the screenshot are not recorded on your account. According to their records, your last lottery win was in May, and after that, you received another bonus in July.
• Your account currency is set only in Indian rupees, and there is no balance in cryptocurrency.

If you were in contact with the casino, please provide us with screenshots of that chat via private message.

Hi Innocent Looser,

Could you please confirm if you have seen the rep’s reply and their explanation of your issue?

Hi Innocent Looser,

Since it's been 48 hours and we haven't heard back from the member, yet we have the response from the casino, we will mark case #3544 as RESOLVED.