CLOSED: [Due to the casino’s unresponsiveness]: 1Win Casino - No Payment Issue

I won 1 BTC on the 1win wheel on Jan 21, 2026. My account was immediately restricted. Now, support is falsely claiming I only won 25 coins. I have the winning screenshot as proof and I am a 4-year-old user. Please help

Disputed amount: 103000$

Casino: 1Win Casino

Case #: 3926

Hi Sahil Khan (Sahil),

 Thank you for taking the time to share your experience with the LCB members, and we are sorry to hear about your negative experience.

We received your complaint and notified the casino rep about it. We will update you as soon as we receive their response

In the meantime, do you have any additional proof of your winnings? For example, is it visible in your history or cashier section, or do you have any screenshots showing the balance with your win? If you have, please send us via a private message.

Hi Sahil Khan (Sahil),

Thank you for sending us the additional evidence.

We have forwarded everything to the casino representative. As soon as we receive a response from them, we will let you know

Hi Sahil Khan (Sahil),

Since the member contacted us via private message and no longer wishes to pursue this matter, we will close this complaint as per his request.

We will mark complaint #3926 as CLOSED.

Hi Sahil Khan (Sahil),

According to the player, the casino promised that the winnings would be paid once the complaint was closed, which was done at his request. However, we have not received any official confirmation or response from the casino regarding this matter.

As per the player’s statement, the funds have still not been paid out, despite him following all the steps that were communicated to him.

Since we do not have an official response from the casino, we have decided to REOPEN the complaint.

We are once again attempting to contact the casino to obtain their explanation and clarification regarding this situation.

Hi Sahil Khan (Sahil),

We have tried several times to contact the casino through various communication channels, but unfortunately, we never received any response.

We’ve been making efforts all this time to reach out, but from our side there is nothing more we can do since we are unable to get in touch with them.

Could you please let us know if there’s any update on your side?

Hi Sahil Khan (Sahil),

Unfortunately, we must mark complaint #3926 as CLOSED due to the casino's unresponsiveness. Despite multiple follow-up attempts, we have not received any reply or clarification regarding your case.

We’re truly sorry for the outcome, but the casino representative has chosen not to cooperate or communicate with us. If we ever receive a response or any update in the future, please rest assured that we will reopen the case immediately and inform you without delay.