CLOSED: [Due to the casino’s unresponsiveness]: 1Win Casino - No Payment Issue

Hello, I want to file a formal complaint against 1win Casino.  Account Email/ID: bru******@gmail.com Country: Brazil Problem: The account was blocked with a balance of R$6,000.00. I cannot withdraw the funds. I have contacted 1win support and security@1win.social multiple times but received no response. I have all documents ready: ID, selfie, proof of address and deposit receipts. Please help us recover the funds. Thank you

Disputed amount: 6092.43R$

Casino: 1Win Casino

Case #: 4567

Hi Bruna157,

Thank you for taking the time to share your experience with the LCB members. We’re sorry to hear about your negative experience, and we will try to contact the casino representative on your behalf.

In the meantime, could you please tell us a little more about your case:

• Did you use any bonus?
• Is this your first withdrawal?
• Has your account been successfully verified?

Also, please note that the stated cashout time for this casino is within 5 business days, with possible delays of up to 3 additional business days.

It is possible that, due to the larger withdrawal amount, the payment may take a little longer to process.

Please keep us updated.

Hi Bruna157,

Could you please let us know if you still need our assistance?

If you do, please provide us with the additional information we requested.

Hi Bruna157,

Since we have not heard back from you, we will consider your case #4567 CLOSED due to the submitter's inactivity.

However, if you still need our assistance, please provide the requested information via personal message, and we will reopen the case.

Hi Bruna157,

The member has reached out to us and informed us that he still needs our assistance.

We will REOPEN the complaint and continue handling the case.

Hi njanjam,

Hi Bruna157,

Thank you for providing us with more details. We have forwarded your complaint, along with the details of your issue, to the casino for further review.

Please note that recently, we have experienced a lack of responses and cooperation from the casino regarding complaints. We will do our best to contact them and hope they will review your case and assist you successfully.

We will keep you posted on any updates.

Hi Bruna157,

Thank you for reaching out to us and for keeping us updated.

Unfortunately, we haven’t received any response from the casino for quite some time. All complaints have been closed due to the casino’s continued lack of cooperation and communication.

We are truly sorry that this is the outcome. We have made multiple attempts to follow up, but unfortunately, we cannot proceed further if the casino refuses to cooperate.

For this reason, we will have to mark complaint #4567 as CLOSED due to the casino’s unresponsiveness.

If we receive any response or update from the casino in the future, we will reopen the case and inform you immediately.

Also, if you manage to receive your funds, please let us know.