CLOSED: [due to the submitter's inactivity]: 1Win Casino - Software Issue

ID: ******** Withdrawal Amount: 130,000 ARS Date of Request: January 5th, 2026 ​Description: I am filing this complaint because 1win has failed to credit a withdrawal of 130,000 ARS requested on January 5th. Despite opening 5 different support tickets, the issue remains unresolved. ​The casino's support claims the transaction was successful and provided a screenshot dated January 8th. However, this screenshot is highly suspicious and invalid for the following reasons: ​Truncated Transaction ID: The "Operation Number" provided is incomplete and hidden behind ellipses (TIDGF6TJ57...MRQ2P4M), making it impossible to verify with my payment provider (Mercado Pago). ​Internal Record Only: The proof provided is just an internal website status, not a legitimate banking or payment processor receipt (CEP/Coelsa). ​Lack of Funds: I have my official Mercado Pago bank statement for the entire month of January, which clearly shows that no such deposit was ever received. ​I have been patient for 20 days, but the support team keeps closing my tickets with the same automated response and the same incomplete screenshot. I demand 1win to provide the full, unedited transaction ID (ARN/Hash) or to return the funds to my casino balance immediately so I can attempt a new withdrawal through a functional provider. ​I am prepared to provide my full bank statement to the  team to prove the funds were never credited

Casino: 1Win Casino

Case #: 3933

Hello Raulo Gonzalez,

Welcome to LCB.

We’re sorry to hear you’re experiencing this issue.

If 1win Casino only supplied a truncated “Operation Number” (e.g., TIDGF6TJ57...MRQ2P4M), this is not a valid or verifiable ARN and cannot be checked with Mercado Pago or any banking or payment network. Without the complete, unedited ARN / transaction hash, the transaction cannot be independently verified.

We will contact the casino representative regarding your case.

Thank you for your patience.

Hi Raulo Gonzalez,

Thank you for reaching out to us. We will try to assist you further, but please share some additional information regarding your case:

• Which country are you accessing the casino from?

• Could you please send us the link to the 1win casino where you played?

Also, please send us, via private message, screenshots of your communication with the casino regarding your withdrawal.

Hi Raulo Gonzalez,

Could you please let us know if you still need our assistance? If you do, please provide us with more information about your case so we can assist you more accurately

Hi Raulo Gonzalez,

Since we haven't heard back from you, we will consider case #3933 CLOSED due to the submitter's inactivity. However, if you still need our assistance, please let us know via personal message, and we will reopen the case.