RESOLVED: 22Bet.com

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Last post made 2 years ago by Ravi Kiran
bothae
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  • bothae
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  • I have just submitted a Latestcasinobonuses complaint about this, and the details are as follows:

    I registered with 22Bet.com on 12/06/2018 and I made two £200.00 deposits the same day. I then placed a total of over 750 bets with 22Bet.com over the next 6 weeks, and by 13/07/2018 I had ran my balance up to £21,137.74 and I had requested a withdrawal of my full balance, and I was asked for documents, all of which I sent to them, and then after sending them all of the required documents, they e-mailed me on 25/07/2018 saying they are closing my account and confiscating my winnings and only refunding my deposits, bringing my balance from £21,137.74 down to £400.00. This is the e-mail they sent to me:

    "Good Day. We are bringing to your notice that we made a decision to stop any collaboration with you (closing your gaming account) on the basis of General Terms and Conditions of the Bookmaker Company:
    Should the bettor commit fraud in respect to the bookmaker (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.), the bookmaker reserves the right to stop such fraudulent actions by:
    -bet cancellation;
    -closure of the customer’s account with the balance being refunded;
    -filing a claim to a law-enforcement agency.
    Effective as of 1 January 2011
    The decision was made after rigorous investigation of the case by The Security Department.
    We ask you not to create gaming accounts with The Company. Please, notice, that all the accounts created again in the system will be closed,bets will be annulled, deposited funds will be in hold and used on the expenses related with the investigation and blocking.
    Due to the fact that your actions have been recognized as flagrant violation of The T&Cs of our Company, the decision of stopping any cooperation with you was final and not subject to further appeal.
    All further questions concerning the case of blocking from your side will be ignored.
    You can withdraw the deposited sum only.”

    This is not on and it is completely and utterly unacceptable and needs to be resolved. I've not done anything mentioned in their vague copy and paste terms and conditions crap e-mail and I've e-mailed them subsequently asking exactly what they are trying to say I've done wrong and they haven't replied at all, which says it all really, I haven't done anything wrong and that's it, this is scam and fraud behaviour from 22Bet.com and they need to pay me my winnings. I've not done anything wrong whatsoever, I simply won some money fairly and there is absolutely no reason, grounds or justification whatsoever for them to confiscate my winnings, so I've submitted a Latestcasinobonuses complaint and I advise anybody who is thinking of signing up with 22Bet.com, just don't do it, and anybody who has already got an account with 22Bet.com, try to withdraw any balance you have there immediately and never deposit or place a bet there ever again, as they are a fraud and a scam, it's as simple as that.

  • Omg! And I thought captain Jack casino was bad! All I got scammed out of was 500$.  Very sorry to hear your situation. If anyone can get you your winnings, it's LCB. I believe you when you say you did nothing wrong. Hope you get all that's owed to you. Good luck!

  • Have you had any previous issues with any of the bigger curacao licensed brands in the past? As I understand it 22bet was recently acquired and under new mgmt.

  • TheAverageGuy wrote:

    Have you had any previous issues with any of the bigger curacao licensed brands in the past? As I understand it 22bet was recently acquired and under new mgmt.

     

     

    No not had any problems before. Who is it that you understand have recently acquired and now manage 22bet?

  • Can't rightly say as I'm not sure if it is a part of the whole or the entire behemoth, but follow the white rabbit down the bunny hole of license holders, parent companies and corporate umbrellas and you may find alice is 10 feet tall.

  • Sorry to hear that. Please provide me with your casino username so we can get in touch with them and ask to look into your account. 

  • MelissaN wrote:

    Sorry to hear that. Please provide me with your casino username so we can get in touch with them and ask to look into your account. 

    Sent by pm

  • I received your username. Thanks. The casino will be notified. Keep you posted. 

  • Hi *bothae*, thank you for letting me know that you have a problem. Let's solve it asap we will be in contact in with you here in next 24 hours. Many thanks for fair play. Besides be advised that Casino and Live-Casino is restricted for players based in UK, USA, Israel and Latvia well as sports and live-sports are forbidden in mentioned locations.

  • Oh man, if some game are restricted as you mentioned above, your casino should blocked them or make them not visible for the restricted countries like other casinos. This is just a major disappointment and a major turn off as well.

  • Mojo Jojo wrote:

    Oh man, if some game are restricted as you mentioned above, your casino should blocked them or make them not visible for the restricted countries like other casinos. This is just a major disappointment and a major turn off as well.

    Hey Mojo Jojo!

    Again thanks for a comment.

    1. First of all we are blocking access for players from mentioned locations, please have a look at attached screen.

    2. There are two or three major things to check when it goes about playing at any online gambling website from UK, USA, Israel or Latvia or any other location stated in terms and conditions, the thing that "no-one" reads it, makes a hassle later on for both "parties". Players can simply ask on chat or call support too to check before playing.

    3. There is no UKGC licensing so i think its obvious that Players from UK are not welcome, finding a way to go around country-block using vpn or tor will not give any positive outcome later on, especially when it goes about cashing out.

    4. Finally, we are always trying to solve all the issues in favour of player, so we will keep you updated about steps we took to close the complaint and will keep you all posted.

     usa blocked

  • Thank you for your reply, much appreciated it.

    The country block worked for USA but the United Kingdom still have access to the casino website and the country even listed in the country selection during the registration under the name England / Ireland which should not be there in the first place if your casino do not have UKGC license.

    If the restricted country is not in the list then the customer would know playing at your casino is not possible, there are plenty casinos out there who did this and it worked marvelously.

  • Also.. there has never been a single, solitary no deposit bonus credited to my account.

    This is near unforgivable. Bad form.

    Tsk.

  • You said you will solve this in the next 24 hours, and it's now been well over 24 hours, so you now need to solve this immediately.

  • bothae wrote:

    You said you will solve this in the next 24 hours, and it's now been well over 24 hours, so you now need to solve this immediately.

    Yes, they did promise they would sort it out. We chatted with them today as well and they said they would get back to us. Still no reply on the forum. We're going to chat with them tomorrow again. Hopefully, we'll get the answer. 

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