RESOLVED: 22Bet.com

9,814
views
60
replies
Last post made 2 years ago by Ravi Kiran
bothae
  • Started by
  • bothae
  • United Kingdom Sr.Newbie 19
  • last active 2 years ago

Readers of this topic also read:

  • Highroller KasinoReview Sign Up Bonus: 100% up to €500 Weekly:50% up to €200 Offer Expires: Please contact customer support for this info. New Customer Offer. T&C’s Apply. 18+....

    Read
  • Just wanted to say thanks to the LCB Team for organizing freeroll slot tournaments. Great way to boost the casino bankroll

    Read

    Thanks

    1 90
    2 months ago
  • I ALWAYS PLAY THE CASINO TOURNAMENTS AND I WIN SOMETIMES I DO HAVE FUN ESPECIALLY IF I WIN ūüėÉ GOOD NIGHT ALL AND PEACE ...

    Read

    HMM

    2 90
    1 month ago

Please or register to post or comment.

  • Good Morning LCB members,

    My apologies for late reply, but I was digging in data-bases to confirm the whole situation.

    1. It turns out that player registered multiple accounts, breaching the rule of no multi-acc, that closes the case for me.

    2. bothae - you shout, stalk our affiliate partners who promote us? This is not the way to resolve complaint. You have the authorities to handle such cases. I can simply match your case to a player who gets no deposit bonus with fake-details and registering many accounts, then after winning trying to cash-out, I am sorry pal but this not how we work, maybe you can speak with players who managed to play fair and withdraw with us, to see how fast we pay. The withdrawal time takes max 15 minutes during the week.

    I would suggest to speak with Curacao licensing authority when you have doubts about Fairness.

    In this case I would suggest caution writing this BS everywhere because it turns out that you either have a problem with multiple-accounts not only here, or simply you have a big Gambling Problem and I suggest you discontinue playing and put yourself in self-barring either from betting and casino, take a break.

    Ps1. I hope our reply is satisfactory, If you want to hear more we will send LCB. admin a proof of abuse and breaching the rules.

    Have a nice day.

    Good Luck!

  • Thank you for the clarification, I think it was a stupid thing to do to create multiple accounts at one casino when forbidden to do so. It's his own fault and the consequences are for him only. I would advise the complainer to seek help, it's fraud what you did.

    Now that has been said,

    I still think the casino should better their geo-block feature and remove the restricted countries from the registration form, not many people read t&c's especially newbies to online gambling. They are the victims of tricky terms and that's unfair.

  • 22betCasino wrote:

    Good Morning LCB members,

    My apologies for late reply, but I was digging in data-bases to confirm the whole situation.

    1. It turns out that player registered multiple accounts, breaching the rule of no multi-acc, that closes the case for me.

    2. bothae - you shout, stalk our affiliate partners who promote us? This is not the way to resolve complaint. You have the authorities to handle such cases. I can simply match your case to a player who gets no deposit bonus with fake-details and registering many accounts, then after winning trying to cash-out, I am sorry pal but this not how we work, maybe you can speak with players who managed to play fair and withdraw with us, to see how fast we pay. The withdrawal time takes max 15 minutes during the week.

    I would suggest to speak with Curacao licensing authority when you have doubts about Fairness.

    In this case I would suggest caution writing this BS everywhere because it turns out that you either have a problem with multiple-accounts not only here, or simply you have a big Gambling Problem and I suggest you discontinue playing and put yourself in self-barring either from betting and casino, take a break.

    Ps1. I hope our reply is satisfactory, If you want to hear more we will send LCB. admin a proof of abuse and breaching the rules.

    Have a nice day.

    Good Luck!

    So now you resort to complete and utter downright out and out lieing through your teeth.

    I have never had or used any other account with 22Bet.com. The only account I have ever had or used with 22Bet.com is the account we are talking about where I won this £20,737.74.

    I've never registered with you or anybody else for a no deposit bonus with fake details, that again is a complete lie.

    I don't have a problem with multiple accounts whatsoever. I've never had or used multiple accounts with any gambling website ever in my life, and I don't have any gambling problem whatsoever, you are simply talking a load of rubbish.

    No this reply isn't satisfactory, every single thing that you are saying is a bunch of out and out lies. LCB needs to go back to 22Bet.com to get this resolved, as they are talking complete lies. The simple facts of the matter are that I have only ever had and used one account with 22Bet.com, and that is the account I won the £20,737.74 on fair and square, so I need to be paid my winnings in full.

  • @bothae - is there any chance you're sharing your internet with other people? Also the casino probably need a solid proof to back up their claim regarding multiple accounts made by you. If the casino indeed lied about you having multiple accounts, there's no excuse and they deserve a place in the blacklist. It is a huge amount you've won. Unfortunately I have seen too many casinos declining payouts and accusing players of having multiple accounts (happened to me once) but this goes vice versa, players are capable to do anything to get that big amount of money, I'm not saying you are but let them bring the proof of their claim.

  • Mojo Jojo wrote:

    @bothae - is there any chance you're sharing your internet with other people?

    No

  • 22betCasino wrote:

    Mojo Jojo wrote:

    Oh man, if some game are restricted as you mentioned above, your casino should blocked them or make them not visible for the restricted countries like other casinos. This is just a major disappointment and a major turn off as well.

    Hey Mojo Jojo!

    Again thanks for a comment.

    1. First of all we are blocking access for players from mentioned locations, please have a look at attached screen.

    2. There are two or three major things to check when it goes about playing at any online gambling website from UK, USA, Israel or Latvia or any other location stated in terms and conditions, the thing that "no-one" reads it, makes a hassle later on for both "parties". Players can simply ask on chat or call support too to check before playing.

    Have you seen this in your Terms and Coniditions? Go to section 2 item 48 in your T&C's and it is in SMALL print

    Users from the following countries will not be allowed to register on our website: United Kingdom, USA, Belarus, Latvia, Cyprus, China, France, Israel. This list is updated regularly. If your country is included, you will be notified accordingly.

     

    You could just as easily have said UK, US, Belarus, Latvia, Cyprus, China, France and Israel but apparently customers should read the 34 terms in your T&C's with all subsections for every Term before signing up. The weird part about the 2nd term, item 48, is the fine print is right under this:

    The following territories are restricted for NetEnt games: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America and The United Kingdom.
    In addition to the above games Guns & Roses, Jimi Hendrix & Motörhead are not permitted in the following countries:
    Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.
    Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) and Scarface can only be played in the following countries:
    Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.

     

  • Thank you for your very helpful input Kyle0030, much appreciate it.

    I mentioned their flaws a few times before but never got a reaction to that and now I see there are more disadvantage terms about this one. If you want to play here, reading their terms is mandatory but I wont waste my time playing here. If I want to read, I’ll read a book. Avoid alert

  • Hi¬†bothae,

    Upon reviewing their T&C, we found the list of restricted countries, in small letters though. The UK is not allowed to play at the casino so it is your own responsibility to read terms carefully. @Kyle0030 - copied their terms in a post above. Unfortunately, there's nothing further we can do for you about this since it is stated in the casino t&c. We advised the casino to implement a country blocker so that players from restricted countries can't register. Regarding multiple accounts, we requested the evidence but since you breached their terms we can't do anything to help you. 

    If you are not satisfied with the outcome, you can always file a complaint to Curacao, their regulatory body. We're going to close this case. 

  • Personally I think they are kinda sneaky with their tricky terms. No country block, small prints terms. That aside, they really trying not to pay the OP with various reasons, multiple accounts and country restriction. Newbies do not read terms and therefore they are easy target for this casino. I don't like them...at all. There are many casinos with awful bonus terms but they did show the terms clearly in the email for example. This casino is far from good.

  • I do agree with you, but as I mentioned in my previous post we brought all of this to their attention and asked them to revise the terms, make them more clear. However, It is players' obligation to read t&c before they play no matter they are newbies or not. We tried to reach the casino and get the answers, we are still waiting for the evidence on multiple accounts but when one point in terms is broken there's really nothing we can do.¬†

  • MelissaN wrote:

    Hi bothae,

    Upon reviewing their T&C, we found the list of restricted countries, in small letters though. The UK is not allowed to play at the casino so it is your own responsibility to read terms carefully. @Kyle0030 - copied their terms in a post above. Unfortunately, there's nothing further we can do for you about this since it is stated in the casino t&c. We advised the casino to implement a country blocker so that players from restricted countries can't register. Regarding multiple accounts, we requested the evidence but since you breached their terms we can't do anything to help you. 

    If you are not satisfied with the outcome, you can always file a complaint to Curacao, their regulatory body. We're going to close this case. 

    No this is not acceptable. Firstly, 22Bet.com have said multiple accounts is the reason they are trying to confiscate my money, not because I'm in the UK, but let's deal with me being in the UK firstly:

    I accessed their site in England with no VPN or anything required, England was on the country of residence list on their registration page which I selected, GBP was on their account currency list which I selected, I put in all of my correct address details for my English address where I live, name and everything I put in the registration was correct, my registration was accepted with no problem and they knew from the second I registered with them that I'm a UK customer, I deposited with EcoPayz which 22Bet.com have available in GBP currency which is a currency that only UK customers use, the deposits went through with no problem, I bet with them for about 6 weeks, and in that time they accepted my registration, they accepted deposits from me, they accepted over 750 bets from me, they settled all of my bets and added my winnings to my account, I had to contact them on a few occasions by live chat and e-mail to sort out a couple of minor issues which they sorted out fine and didn't say anything about not accepting customers in England, when they requested all documents from me they knew I am in England as I put all of those details in when I registered but they still asked me for all documents, and through every single one of these steps they knew at every step from the second I registered that I am an English resident, and they said nothing about not accepting UK customers.

    If they don't accept UK customers, then they need to have geo-blocked their website, which even now is still fully accessible from the UK, not have had every country in the UK, England, Scotland, Wales and Northern Ireland on their country of residence list and which are still there right now, not have had GBP as a currency option and have GBP currency available for EcoPayz transactions which is all still available now, with only UK customers that would use GBP currency and they need to have said from the second that I registered that they didn't accept UK customers, but they did absolutely not one bit of that.

    If they didn't want to accept UK customers, then they should have geo-blocked the UK from accessing their website at all, not had England, Scotland, Wales and Northern Ireland on the country of residence list on their registration page, not had GBP on the currency list on their registration page, not had GBP available for EcoPayz and pointed out as soon as I registered that they don't accept UK customers, but they did absolutely none of that, in fact rather than putting the sufficient things in place to stop UK customers from betting with them if that's what they wanted to do, they actually actively went out of their way to attract UK customers even further by allowing UK to access their site, having GBP as a currency option and having EcoPayz transactions available in GBP currency, features which would only attract UK customers and nobody else whatsoever. 22Bet.com took absolutely no measures to stop me as a UK customer from betting with them if that's what they wanted to do and actually went out of their way to actively attract UK customers and allowed me to register, deposit, bet over 750 times and contact them on various occasions all across a 6 week period without saying anything.

    If they want to put in the measures I've detailed going forward to stop UK customers betting with them if that's what they want to do, then that's fine, but those measures aren't in place now and weren't in place when I was betting with 22Bet.com and they even actively went out of their way to attract UK customers by allowing UK access to their site, GBP as a currency option and EcoPayz transactions in GBP currency, so I won this money fair and square.

  • So me being a UK customer cannot be held against me and used as any reason not to pay me with all of what I have¬†detailed in the previous post, and LCB can't close the complaint because of that either with what I've detailed¬†in the previous post, and¬†in any case it isn't even being used as a reason by 22Bet.com to confiscate my winnings anyway, multiple accounts is the reason they are using, so LCB needs to keep this complaint open and get back onto the topic at hand which is 22Bet.com trying to confiscate my money because of multiple accounts, so LCB needs to get whatever "evidence" 22Bet.com has for me using multiple accounts, as that's the reason 22Bet.com is using to try and stop paying me, so I need to see any "evidence" 22Bet.com has for this false accusation and allegation now, so 22Bet.com, let's see the "evidence" now.

  • MelissaN wrote:

    I do agree with you, but as I mentioned in my previous post we brought all of this to their attention and asked them to revise the terms, make them more clear. However, It is players' obligation to read t&c before they play no matter they are newbies or not. We tried to reach the casino and get the answers, we are still waiting for the evidence on multiple accounts but when one point in terms is broken there's really nothing we can do. 


    I have seen this kinds of casino before, I'm strongly believe they do this on purpose and that's cheating in my book. Restricted countries should not show in registration form in the first place despite of their lacking of country block. The way I see it, they accept deposits from restricted countries, if the players lose the casino got the money and if the players win the casino won't pay because it was in their terms. Unfortunately no matter what Bothae says or does, he won't get paid because the casino claimed he had multiple accounts and if not he still won't get paid because UK is restricted from playing and they have their terms to back up this claim. This is a lost cause and I really feel sad for Bothae and it just makes me feel angry how the casino operates, unfair and crooked!

  • .Complaint reopend until we receive evidence of multiple accounts.

    Regarding the UK and other country restrictions , both player and casino share responsiblity here IMHO.

    It is up to each and every player to read T&Cs and do their due dilligence. But it is also up to casino to do everything in their power to prevent registration from restricted locations ( GEO block is pretty simple feature to install and common thing these days).

    Also registration form must NOT include restricted countries, otherwize can be misleading and lead to these type of issues.


    Rated:

    3.9/ 5

  • Where is 22Bet.com with the "evidence" of multiple accounts then? 22Bet.com are making a false accusation and allegation against me, that I completely refute, so I need to be provided with any "evidence" they have¬†to back up what they are saying so I can prove that I'm telling the truth and get this resolved and get my winnings, so I need to see the "evidence" immediately.

Quick Reply

Please enter your comment.

lcb activities in the last 24 hours

Most viewed forum topics

Ra2377ven<
Ra2377ven United States 1 month ago
7

Why in the world do I occasionally after posting a topic, do I see that it has been listed twice? I hate that, it makes me look like a crazy person, or that I'm possibly trying to cheat with...
When posting a new topic

tough_nut<
tough_nut Yugoslavia 28 days ago
145

Let's start another real money contest and the testing of online casinos! Help us choose a brand to test and you'll get a chance to win one of the prizes in the $500 prize pool for the month....
November $500 REAL CASH Contest: Let's Test Casinos!

MarijaS<
MarijaS Serbia 2 months ago
23

ThorCasino - Exclusive Free Spins New Players only - NO US! Amount: 20 Free Spins on Viking Voyage (by Betsoft) How to claim the bonus: Players need to sign up from our link , verify email, go to the...
ThorCasino Exclusive No Deposit Bonus