RESOLVED: 22Bet.com

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Last post made 2 years ago by Ravi Kiran
bothae
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  • bothae
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  • zuga wrote:

    .Complaint reopend until we receive evidence of multiple accounts.

    Regarding the UK and other country restrictions , both player and casino share responsiblity here IMHO.

    It is up to each and every player to read T&Cs and do their due dilligence. But it is also up to casino to do everything in their power to prevent registration from restricted locations ( GEO block is pretty simple feature to install and common thing these days).

    Also registration form must NOT include restricted countries, otherwize can be misleading and lead to these type of issues.


    I totally agree with you on this one. When comes to paying large sums some casino will use the multiple accounts excuses to void winnings. What to say that a casino won't manipulate the data to show that it was multiple accounts when it actually wasn't?

    I think if a person wins with his/her monies without any bonus. Multiple accounts or not. That casino should pay. If you accept a bet then you must pay a bet.  

  • Bitspender wrote:

    zuga wrote:

    .Complaint reopend until we receive evidence of multiple accounts.

    Regarding the UK and other country restrictions , both player and casino share responsiblity here IMHO.

    It is up to each and every player to read T&Cs and do their due dilligence. But it is also up to casino to do everything in their power to prevent registration from restricted locations ( GEO block is pretty simple feature to install and common thing these days).

    Also registration form must NOT include restricted countries, otherwize can be misleading and lead to these type of issues.


    I totally agree with you on this one. When comes to paying large sums some casino will use the multiple accounts excuses to void winnings. What to say that a casino won't manipulate the data to show that it was multiple accounts when it actually wasn't?

    I think if a person wins with his/her monies without any bonus. Multiple accounts or not. That casino should pay. If you accept a bet then you must pay a bet.  

    And all you need to know is that they only "found" this "multiple account" only when I requested a withdrawal. So for 6 weeks when I was depositing, betting and not withdrawing, no mention of a multiple account, but when I wanted to withdraw my £21,137.74 balance from my account, suddenly they found a multiple account where when I was depositing, betting and not withdrawing there was no mention of a multiple account. Coincidence that they only found a multiple account when I requested a withdrawal of my £21,137.74 balance when there was no mention whatsoever of it before? No chance.

    And even though 22Bet.com are the one making the accusations and allegations, I'm the one being totally open and wanting a public discussion on a forum to resolve this and demanding to see all the "evidence", and 22Bet.com are the ones being evasive, which clearly shows who's in the right here. I don't have any multiple accounts, I won this money with my only account with them and I won it fair and square, so I need to be paid.

    And 22Bet.com were trying to say that I'm some no deposit bonus freak, when on the account where I won this money I didn't take a no deposit bonus and didn't even take a deposit bonus, which shows you they're talking nonsense. I didn't bet with a bonus, I bet with my own money and I won money from bets with my own money, and I need to be paid.

    So LCB, where's the evidence from 22Bet.com then? I'm being falsely accused of something I haven't done so I need to see the "evidence", and if 22Bet.com can't produce sufficient evidence, which they can't because I haven't used multiple accounts, then they need to pay me my money immediately. So what's the update LCB?

  • Account check only happens when a withdrawal is requested, this is a standard procedure. Deposits are always welcome, fake account or not. This is why I always verify my account first before playing. When your account is verified, the casino is accepting you as player of their casino. There were a few casinos that said they only check my documents if I had requested a withdrawal, do not fall for this. Just say no documents check no deposit, they will check your docs guaranteed!

    22bet.com has not posted anything since their last statement and I don't think they will either if I must be honest. No reply about GEO-block and whatnot. This is not a behaviour of a pro. Trust is a fragile thing, if you break it, it never will be the same again.

  • We requested the evidence from the casino and still waiting for them to send it over. They promised they'd revise their t&c and add the country blocker so we'll see if they are going to do what they've promised. We'll keep you all posted. 

  • MelissaN wrote:

    We requested the evidence from the casino and still waiting for them to send it over. They promised they'd revise their t&c and add the country blocker so we'll see if they are going to do what they've promised. We'll keep you all posted. 

    It's been well over 2 days since they made the false accusation and allegation and that they said they will provide the "evidence", and well over 2 days is more than enough time to show everything, 2 minutes is more than enough if they actually had any "evidence" in the first place, especially as that post was after they said they had "looked into everything", so it's obvious they don't have any evidence for what they are saying, they are just trying to get out of paying me my money that I won fair and square, it's as simple as that, so LCB needs to go back to 22Bet.com to get this resolved and get my money paid as this has gone on too long, it has now been over 2 months that I've been without the money that I should already have been paid and in that over 2 months, I've not been shown one shred of evidence showing any justification for them confiscating my winnings, and that's because there isn't any, because I've only got one account and I fairly won this money and there is no reason for it not to be paid to me. So LCB needs to go back to 22Bet.com now today to get this resolved once and for all and for my winnings to be paid to me.

  • I understand your frustration and impatience, bothae. Since the evidence does not depend on us but the casino, we all need to be patient and wait for them to get back to us. We are in communication with them every single day in order to speed up the process, but as I said we have to wait until we get the evidence. So please be patient and we'll address you as soon as we have the evidence and the casino's feedback. 

    Thanks for the understanding. 

  • It doesn't matter how often LCB contacted 22bet.com, if the casino doesn't reply there's nothing you can do but to wait. This casino is notorious for their lack of communication, poor support ( probably because their help inbox is overloaded ).

  • @bothae you need to cool the way down!

    Its the weekend and casino Reps usually are off.

    Now what you need to understand is this casino ( or any other ) is under NO obligation to provide us with anything. Nor LCB is in any obligation to mediate. We choose to for the betterment of the gambling space and in order to protect player interests, where those interests might be in jeopardy. We also do not charge for our service , so do not shoot the messenger whos trying to help. And our records as  players 'advocate' speak for itself.

    We provide platform where players can post their issues and we give our best to get things done. 

    Since we are not a regulatory body, nor claim to be one, this means again no casino is obligated to cooperate with us  ( they can simply refer you to their licensor / regulatory body if you are not satisfied with the outcome) However, obviously it is in their and everyone's best interest to communicate about these matters. So we need to give credit to all the Reps that are actively participating in this and other discussions.

    Whether there is evidence of multiple accounts or not, is yet to be determined. Once and if we get all the supporting evidence we will update this topic.

    These things can take time to communicate so until then please refrain from making any further comments, as you are not helping your case. 

    Zuga
    LCB Co-CEO

  • I understand his frustration, people become impatience if things do not work as they should be, or worse for not having the control over them. It is hard to stay calm when you're frustrated and lets be honest, we all have been there, it is a large amount we're talking about. It is indeed not only the player to blame of this issue for not reading the terms regarding UK restriction but the casino as well, as a company you should get your things well organized and not half baked, you are the bigger aspect here.

  • zuga wrote:

    @bothae you need to cool the way down!

    Its the weekend and casino Reps usually are off.

    Now what you need to understand is this casino ( or any other ) is under NO obligation to provide us with anything. Nor LCB is in any obligation to mediate. We choose to for the betterment of the gambling space and in order to protect player interests, where those interests might be in jeopardy. We also do not charge for our service , so do not shoot the messenger whos trying to help. And our records as  players 'advocate' speak for itself.

    We provide platform where players can post their issues and we give our best to get things done. 

    Since we are not a regulatory body, nor claim to be one, this means again no casino is obligated to cooperate with us  ( they can simply refer you to their licensor / regulatory body if you are not satisfied with the outcome) However, obviously it is in their and everyone's best interest to communicate about these matters. So we need to give credit to all the Reps that are actively participating in this and other discussions.

    Whether there is evidence of multiple accounts or not, is yet to be determined. Once and if we get all the supporting evidence we will update this topic.

    These things can take time to communicate so until then please refrain from making any further comments, as you are not helping your case. 

    Zuga
    LCB Co-CEO

    I don't need to cool down at all, I'm very calm and composed and I've been extremely patient especially given that this complaint has been going on for over a week and this whole thing has been going on for over 2 months and I've been falsely accused and that I still haven't got my winnings that I'm entitled to yet.

    I am not "shooting the messenger" at all, I'm only saying that you are providing a complaints service, and a gambling site is saying they've "looked into everything" and will show all "evidence", and that over 2 days later they haven't shown anything, so you as a complaints service as standard should then be going back to the gambling site after that length of time asking what's going on and where the evidence is and saying that if there's evidence, then show it now, and if there isn't, then pay the player immediately, that's all I'm saying, and that should be a standard procedure for a complaints service.

    So it's now over 4 days since 22Bet.com said they would provide all of the "evidence", which is even longer than the 2 days before and is an even more unreasonable length of time for 22Bet.com to not have provided the "evidence", so let's face it, if 22Bet.com had any "evidence", they would have shown it in the last more than 4 days already, so what's the update LCB?

  • Don't hold your breath on this one because there's a great chance the casino won't keep us informed regarding your matter, sorry for being a Debby Downer on this case but I've read a lot of bad reviews regarding 22bet. I really hope the casino rep will clarify this issue the next time their rep is online. Fingers crossed.

  • bothae wrote:

    I don't need to cool down at all, I'm very calm and composed and I've been extremely patient

    you are very ungrateful if you ask me thumbs_down

  • If Bothae is not satified with the services of LCB, he is more than welcome to file a complaint directly from their license holder himself which is in this case Antillephone, one of the worst if you ask me and I doubt they will be more helpful. You can send thousands of emails, if the casino do not respond, there's nothing much you can do than to wait till they respond and that's it. No point of arguing about this as long they're unresponsive. For now, I'd advise to steer clear from this casino.

  • I'm not "ungrateful" or "not satisfied" with LCB, all I'm asking for is an update on the situation and for them to chase up 22Bet.com every day or two that 22Bet.com aren't sorting this out to finally get a resolution on this, as would be standard procedure for a complaints service, so what's the update please LCB?

  • bothae wrote:

    I'm not "ungrateful" or "not satisfied" with LCB, all I'm asking for is an update on the situation and for them to chase up 22Bet.com every day or two that 22Bet.com aren't sorting this out to finally get a resolution on this, as would be standard procedure for a complaints service, so what's the update please LCB?

    As we already explained in our posts, the update doesn't depend on us but on the casino. We told you we'd update you as soon as we get any feedback from them. We also informed you that we are working on your case and we're in communication with the casino on daily basis. We ask you to be a little bit more patient we'll keep you updated. 

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