.Complaint reopend until we receive evidence of multiple accounts.
Regarding the UK and other country restrictions , both player and casino share responsiblity here IMHO.
It is up to each and every player to read T&Cs and do their due dilligence. But it is also up to casino to do everything in their power to prevent registration from restricted locations ( GEO block is pretty simple feature to install and common thing these days).
Also registration form must NOT include restricted countries, otherwize can be misleading and lead to these type of issues.
I totally agree with you on this one. When comes to paying large sums some casino will use the multiple accounts excuses to void winnings. What to say that a casino won't manipulate the data to show that it was multiple accounts when it actually wasn't?
I think if a person wins with his/her monies without any bonus. Multiple accounts or not. That casino should pay. If you accept a bet then you must pay a bet.