UNRESOLVED: 24 Monaco Transactions laundering

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Last post made 2 years ago by Sydney
Joel1212
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  • Joel1212
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  • Hi 24 Monaco are an online casino operating to UK citizens without a ukgc license and laundering transactions not to look like gambling transactions on credit card . I have contacted them but are refusing to refund my money. Any advice

  • Hello Joel1212,

    We don't have this casino listed on our site, however, please send me your casino username in PM inbox and we'll try to get in touch with them regarding your complaint. 

  • Hello Joel1212,

    Thanks for providing us with your casino username. We've sent an email to the casino regarding your complaint. Please keep an eye on this thread for the updates.

  • Hello Joel1212,

    We still haven't received a reply from the casino. We've sent them another reminder email. 

  • Hello Joel1212,

    There's no response from this casino yet. We've sent them another reminder email.

  • Hello Joel1212,

    Since we never received a reply from this casino regarding your complaint, we're going to mark this case as Unresolved. 

  • And will this casino/brand be put on a warning list? Even if its not in the LCB database?! Or how does it work?!

  • Hello Allstarmikey,

    This casino can't be added to our Warning list since it's not listed on LCB.

  • Sydney wrote:

    Hello Allstarmikey,

    This casino can't be added to our Warning list since it's not listed on LCB.

    Ok ... But isnt there a way LCB can still warn people for this casino!? Or the whole reason that the casino isnt listed should be enough information!? Maybe that last is the case now I think about it :D 

  • Hello Allstarmikey,

    When the players search for this casino on our site they will be able to see this complaint which hasn't been resolved, so that should be enough to warn them to be careful. When it comes to this particular casino, you might see a report about it soon as we're currently conducting an investigation regarding their games. 

    If a casino is not listed on LCB, it doesn't necessarily mean it's a bad casino. You can find many casinos listed on LCB that ended up on our Warning list.

  • Yeah thats true, not listed doesnt mean bad casino ofcourse ... Although I always look at lcb for information if I ever decide to try out a new casino ... But to be fair I dont do that very often anymore ... Ah well thats another discussion haha :)

    You know ... its very nice that you hand out a little peek behind the scenes how it works :) ! I know Im very curious about everything :) ... So thanks ! 

  • You're welcome Allstarmikey! If something is not clear to you, it's better to ask. One of our moderators will always reply. That's why we're here. smiley

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