RESOLVED: 777crypto.bet They don't want to comply with their terms and conditions. Balance correction by minus 40 usdt

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Last post made 27 days ago by Complaints Moderator
Pressarions
  • Started by
  • Pressarions
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  • last active 7 days ago

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  • 1. The first day. There was a sports bonus. The conditions are not specified! 5 usdt wager x20. 

    Placed a bet for a $200 bonus. The wager has not been washed.

    2.  Second day. We have clearly stated rules and conditions. Maximum bet 5 usdt, minimum 1 usdt, odds from 2. Wager x20. Maximum cashout 100 usdt.

    I successfully laundered the bonus! The balance was 90 usdt, when transferred to the real balance it turned out to be 50 usdt.
    I contacted support and they told me that there was an error and they fixed it.
    I washed the wager when the maximum cashout was clearly stated at 100 usdt.
    I ask the forum to help resolve the situation so that the casino adjusts the balance by another + 40 usdt.
    Thank you in advance!

    My username in casino: SkillfulDeuc****

     

  • Hello Pressarions,

    Thanks for sharing your casino credentials with us!

    We will reach out to a casino representative to inquire about your case.

    Keep you posted.

  • My mistake: I believe in the integrity of the licensed casino and did not save a screenshot of the rules and conditions of the sports bonus.
    It is very difficult to prove because they corrected the terms and conditions after I contacted the support chat.
    I believe in the integrity of the casino and they will correct the balance because they pay winnings fairly and quickly.
  • Hello Pressarions,

    Thanks for the update.

    We will mark this complaint as Resolved, considering your statement.

    If you happen to face any other issues, we will be here to assist you.

    Regards,

  •  

     

    The complaint has not been resolved! I sent a screenshot of the write-off, there was no balance adjustment

  • Sorry! I'm using a translator. Maybe you didn't understand me. But the problem is not solved.
  • Hello Pressarions,

    Sorry for the misunderstanding.

    We will reopen this complaint and contact the casino.

    Keep you posted.

  • Hello Pressarions,

    We have reached out to casino again.

    Keep you posted.


  • Thank you! They ignore you and me in support chat
  • Thanks to the forum for solving the problem.
    Thank you to the casino for giving me $50 as an apology.
    Problem solved!
  • Hello Pressarions,

    We are glad to hear that!

    Thanks for the update.

    We will mark this complaint as Resolved.

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