Casino Rep got back to us with this clarification:
"'Unfortunately, EveryMatrix provider currently has a problem crediting winnings from free spins. We believe that the player might have tried to restart the spins or alter the bonus and unintentionally canceled it. When the bonus is canceled on the player's side support team cannot restore the bonus as the player was informed in chat. However, taking into consideration the problem described above our team has credited the winnings 213.5 ARS from played spins to the player's account anyway. We apologize for the inconvenience caused and if customers would like to use the credited winnings he can simply log in to his account.''
Hope this will help Indiana. Let us know if everything is fine!
Thanks berks and lcb team. i received this email today of the casino.i syill dont get it. the way they work...
Thank you for your patience!
Unfotunately, we couldn't earlier restore your bonus because it was cancelled on the customer's side. In this case as support agent informed you bonuses cannot be restored. However, we were able to credit missing winnings from the free spins to your bonus balance.
The bonus funds must be wagered before the funds can be withdrawn. To complete your wagering requirements please open any game with the bonus sign.
Please note, that your all winnings will be added to your bonus balance until wagering is completed.
You can use the "Bonus Games" filter in the search bar to see all games available during the bonus play.
Please accept our apologies for the inconvenience caused. Enjoy and good luck!
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