RESOLVED: 77spins scam me

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Last post made 24 days ago by indiana
indiana
  • Started by
  • indiana
  • Argentina Sr. Member 313
  • last active 18 hours ago

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  • Username:
     
    email: *********
    03:36
    i had a bonus.. where is my money?
     
     
     
     
    03:36
    Hello! How may I help you today?
     
     
     
     
     
    03:36
    have a bonnus for reg where is my mony?
     
     
     
     
    03:36
    Please give me a few minutes to review your account
     
     
     
     
     
    03:36
    made the free spins
     
    free spins stop
     
    money gone
     
     
     
     
    03:37
    Unfortunately, cancelled or expired bonuses cannot be restored.
     
     
     
     
     
    03:37
    ?
     
    i have reg
     
    a few min ago
     
     
     
     
    03:37
    You canceled your bonus
     
     
     
     
     
    03:37
    i havent cancel
     
    my bonus
     
    play and until free spins stop
     
     
     
     
    03:38
    It shows the "canceled status", only players can cancel it
     
     
     
     
     
    03:38
    and money gone
     
    i have canceled it
     
     
     
     
    03:38
    It is not possible to cancel the bonus without confirmation
     
     
     
     
     
    03:38
    i havent cancel it
    03:39
    could u sent me a transcrip of this chat
     
     
     
     
    03:39
    We can clearly see that you canceled your bonus
     
     
     
     
     
    03:39
    i would posted it
     
    on lcb
     
     
     
     
    03:39
    You can see the same in the Bonus section
     
     
     
     
     
    03:39
    i havent canceled it
     
    how im gonna canceled a bonus when i was wining?
    03:40
    iits a joke¡
     
    ?
     
     
     
     
    03:40
    I am not sure why you canceled it, however, it was done and it is not possible to restore the bonus
     
     
     
     
     
    03:40
    i havent cancelled it
    03:41
    im sure and u r sure
     
    transcript of this chat please
     
    sent me please
     
     
     
     
    03:41
    You can see the status of the bonus in the Bonus section
     
     
     
     
     
    03:42
    i have end the free spins never gone to bonus section
     
    its a lie
     
     
     
     
    03:42
    Also, you can ask for the transcript of this chat after the chat will be closed.
     
     
     
     
     
    03:43
    sent me a transcript of this chat so i can i tell other players in lcb
     
     
     
     
    03:43
    Our casino is a licensed casino and we can clearly see that the bonus was canceled on your side.
    03:44
    As I just mentioned, you will be able to ask for a transcript of the chat after the chat will be closed.
    03:47
    Can I help you with anything else?
     
     
     
     
     
    03:48
    give my money back?
     
     
     
     
    03:49
    Unfortunately, cancelled or expired bonuses cannot be restored.
    03:52
    If there is nothing else, I wish you a great day ahead and please do not hesitate to contact us again!
  • Hello indiana,

    Thanks for reaching out to us. We will notify Casino Rep about this case and once we get a response we will get back to you. Keep you posted.

  • thanks lcb

  • Hello indiana,

    We are still waiting for a response from Casino. We will send them a reminder email in hopes that we will get an update as soon as possible. Keep you posted.

  • ok thanks lcb team

  • Hello indiana,

    We still haven't got any response from the Casino. We will try to reach out again to them in hopes that maybe we can get some feedback. Please keep an eye on this thread.

  • thank you!!

  • lcb team u might had to block 77 spins of lcb. they r not good casino.

  • Hello indiana,

    We managed to get to Casino Rep, and we've been told that your case will be reviewed as soon as possible. Hope that we will get an update very soon , so we can forward to you. Please keep you posted.

  • thank u very much lcb team.but i dont like the way this casino move...  i think they should not be on lcb..anyway like always than u very much lcb team!

  • Hello indiana,

    Casino Rep got back to us with this clarification: 

    "'Unfortunately, EveryMatrix provider currently has a problem crediting winnings from free spins. We believe that the player might have tried to restart the spins or alter the bonus and unintentionally canceled it. When the bonus is canceled on the player's side support team cannot restore the bonus as the player was informed in chat. However, taking into consideration the problem described above our team has credited the winnings 213.5 ARS from played spins to the player's account anyway. We apologize for the inconvenience caused and if customers would like to use the credited winnings he can simply log in to his account.''

    Hope this will help Indiana. Let us know if everything is fine!

  • Thanks berks and lcb team. i received this email today of the casino.i syill dont get it. the way they work...

     

    Hello Oscar,

    Thank you for your patience!

    Unfotunately, we couldn't earlier restore your bonus because it was cancelled on the customer's side. In this case as support agent informed you bonuses cannot be restored. However, we were able to credit missing winnings from the free spins to your bonus balance. 

    The bonus funds must be wagered before the funds can be withdrawn. To complete your wagering requirements please open any game with the bonus sign.
    Please note, that your all winnings will be added to your bonus balance until wagering is completed.

    You can use the "Bonus Games" filter in the search bar to see all games available during the bonus play.

    Please accept our apologies for the inconvenience caused. Enjoy and good luck!

    For reference, your Ticket ID is [JHT-TKTXD-728]

  • Hello indiana,

    Could you tell us please did they restored your balance with amount of $213,5?

  • yes they did berks thank you

  • Happy to hear that indiana! wink

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