RESOLVED: account blocking and withdrawal of winnings

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Last post made 1 year ago by Anchi
sablo99
  • Started by
  • sablo99
  • Belarus Sr.Newbie 16
  • last active 1 year ago

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  • sablo99
    • Started by
    • sablo99
    • at Sep 13, 22, 01:15:30 PM
    • Belarus Sr.Newbie 16
    • last active 1 year ago

    hello you don't have this casino on the forum but maybe you can help me,the name of this casino luckycrypto casino. problems started when I tried to withdraw money they removed all withdrawal methods and when i contacted the chat they wrote that they will solve the problem​​​​​​​ a week passed, then another​​​​​​​ they haven't decided anything​​​​​​​ when I wrote that I will write a complaint to the forum​​​​​​​ they just took and blocked my account​​​​​​​ please invite a casino representative to solve the problem

    mail casino minio***@mail.ru

     

  • MarijaS
    • Replied by
    • MarijaS
    • at Sep 13, 22, 03:53:29 PM
    • Serbia Moderator 1394
    • last active 9 hours ago
    Please send me your casino account username sablo99 and we will reach out to the casino and ask or updates on your case.
  • sablo99
    • Replied by
    • sablo99
    • at Sep 14, 22, 06:04:17 AM
    • Belarus Sr.Newbie 16
    • last active 1 year ago

    user name casino mail casino minio***@mail.ru

  • Berks
    • Replied by
    • Berks
    • at Sep 15, 22, 01:04:23 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Hello sablo99,

    Please be advised that we don't have LuckyCrypto casino listed on our website.

     We have sent an email to the Casino Representatives but thus far without any update. Keep you posted if we get a response.

  • Berks
    • Replied by
    • Berks
    • at Sep 19, 22, 05:16:20 AM
    • Serbia Mighty! Member 4535
    • last active 3 months ago

    Hi sablo99,

    Here's what the Casino Representative says:

    "This is very simple, this player never deposit, opened few account in order to receive the welcome free bonus multiple times.Account has been closed for welcome gift abused and multiple accounts with same name, same address."

    Unfortunately, as we can see, you have opened more than one account on the same IP address, and abusing the welcome bonus redemption, which is not allowed. 

     

  • Anchi
    • Replied by
    • Anchi
    • at Sep 19, 22, 05:27:57 AM
    • Serbia Admin 12334
    • last active 2 hours ago

    Thanks for this post from:

    We will mark this case as RESOLVED. 

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