Hello-I have submitted numerous tickets to chumba customer support regarding my account and have received little to no support and have been pending a response for a couple weeks now. I discovered my email was changed without my authorization and brought this to their attention. In their response they told me I need to respond using the registered email on my account but I can’t because it’s not my email! I have sent them several forms of documentation to verify my identity and confirmed all of my personal information and still have not heard back yet they were able to change my email without any proof of identification in a day?
While this is in review, they have blocked my account. However, prior to submitting this ticket I had a large pending redemption and sweep coins still on my account. I received an email letting my know the redemption had been approved. I had asked them several times to confirm the banking information as someone obviously was able to change my email without my permission prior to it being processed and the response I received just said it was processed without acknowledging my ask. Luckily the redemption did go into my account but the block is still on my account and I can’t even check if my sweep coins are still there. This situation has been very frustrating due to the lack of response from chumba and I’m worried that once I have access to my account all of my money will be gone. I have added new comments to the open ticket but have not received a response or update in over a week. Every time I open a ticket requesting an update they immediately close it out and say I already have an open ticket. Please advise.
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