CLOSED: [due to the submitter's inactivity]: Acebet - Account Issue

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Last post made 3 months ago by Cookie17
Jay K
  • Started by
  • Jay K
  • Newbie 1
  • last active 4 months ago

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  • Jay K
    • Started by
    • Jay K
    • at Jun 08, 26, 01:30:28 PM
    • Newbie 1
    • last active 4 months ago

    Went to log in and used Google quick log in by mistake and accidentally created a second account with the same email!? Then logged into my original account and it had been banned, the money was deposited at the same time as the log in. I don’t know how it let me create another account under the same email address, support only copy and pasted their TCs and then ignored my questions

    Disputed amount: 10$

    Casino: Acebet

    Case #: 4378

    Submitted via LCB complaint form
  • Cookie17
    • Replied by
    • Cookie17
    • at Jun 09, 26, 04:53:29 AM
    • Serbia Super Hero 1549
    • last active 12 days ago

    Hello Jay K,

    Welcome to LCB, and thank you for sharing your experience with our members.

    I can understand why this would be frustrating, particularly if no betting activity took place on the newly created account and if both accounts were linked to the same email address. 

    Based on the screenshot provided, the casino is relying on its Multiple Accounts policy(paragraph 3), which gives the casino the right to close duplicate accounts and void winnings associated with them. 

    To better understand the situation, could you please clarify the following:

    • Was the $10 deposit made to your original account or to the newly created account?
    • Did the casino confiscate only the deposited funds, or were there winnings involved as well?
    • Did support explicitly acknowledge your explanation that the second account was created through Google Quick Login?
     

    We would appreciate any additional information that may help clarify the circumstances before we provide further assistance. 

  • Cookie17
    • Replied by
    • Cookie17
    • at Jun 11, 26, 05:24:41 AM
    • Serbia Super Hero 1549
    • last active 12 days ago

    Hello Jay K,

    Have you had a chance to check our reply above? 

    Please let us know if you need additional assistance! 

  • Cookie17
    • Replied by
    • Cookie17
    • at Jun 15, 26, 09:17:32 AM
    • Serbia Super Hero 1549
    • last active 12 days ago

    Hello Jay K,

    Since it's been more than 48 hours and we haven't heard back from the member, we will mark case #4378 as CLOSED due to the submitter's inactivity.

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