UNRESOLVED: Agent spins 2000 withdrawal denied

Last post made 1 month ago by Berks
  • Started by
  • clublee
  • United Kingdom Newbie 10
  • last active 1 month ago

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  • Hi can someone help I put €20 on agent spins casino back in January and won 2000 I have the email to say my withdrawal was submitted successfully then the day after I got a email saying my withdrawal has been denied I spoke to someone on chat and they told me I breached terms and conditions ? How did I when it was my own money and not a bonus ? Can someone help ? Thanks 

  • Hello clublee

    Please be informed that we don't have this Casino on LCB list, but we will try to help you by reaching out to them.

    Could you please send us your Casino Username via private message so we can contact Casino Rep?

    Thank you for your cooperation.

  • Thank you and not sure how to private message haha ! My username was **** thanks 

  • Hello clublee,

    We are going to contact casino representative in order to resolve your issue.

     Keep you posted.

  • Thanks so much !

  • Hello clublee,

    We still haven't got any response from the Casino. We will send them a reminder in hopes that we can get any information regarding this matter.

    We will keep you informed.

    Thank you.

  • Thank you !

  • Hello clublee,

    Unfortunately we didn't receive any response from Casino. Obviously they don't want to cooperate with the complaints and our hands are tied.

    We will close this complaint and mark it as Unresolved due to Casino unresponsiveness.

    Thank you for understanding.

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