Avantgarde Casino

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Last post made 5 days ago by Berks
Moakawzac
  • Started by
  • Moakawzac
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  • last active 5 days ago

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  • Hi,

    I had requested a withdrawal of $1000 from Avantgarde Casino back in May and still have not received it. Support are impossible to reach and when I'm lucky enough to get someone I get no answers and are told to send an email. I have sent numerous emails which takes weeks to get a reply if any. And when I do, again no answers. I've sent requested documents and still no funds. Example one, a reply said to wait 18 days for processing so I wait. 18 days pass nothing. Same reply,  they say 72hrs for verification on a document. Time pass and still nothing. The brought up the fact that I posted on a forum regarding this matter and they accused me of "staining their name" that they "never crossed any rules" and I needed to remove it. Days go by and still nothing. Example two, on July 15th I this email...Your account has been reopened. Your account was suspended due to our system recognizing an IP address that belongs to a restricted country. If you're using a VPN, please make sure to turn it off before logging in.
    Otherwise, your account may be suspended permanently. What the?? Then July 20th I get an email stating the withdrawal was complete and sent to me. Where? Where'd they send it? Definitely not to me cause I still haven't received it. I'm frustrated and angry that I have to go through all this when it not necessary. All along my account gets locked multiple times where I contact chat support and through email to have it reset cause I can't log in. I just don't know what to do anymore. Any suggestions would be greatly appreciated.  Thank you

  • Hello¬†Moakawzac,¬†

    Sorry to hear about your withdrawal issues. Please be advised that we do not have Avantegarde Casino listed on our website but we can do our best to escalate your complaint. We only need your Avantegarde Casino username. Please send this information to the following private message inbox. Thanks.

  • Hello¬†Moakawzac,¬†

    We received your Casino Username and have contacted Avantgarde Casino. Keep posted on this forum thread for updates!

  • Hello,¬†

    Thank u so much. I really appreciate this. I'll keep posted as if any new updates occur. 

  • Hi,

     

    Looking into this case, we can indeed see that the withdrawal was completed and sent to the Bitcoin address that was filled in when requesting the cashout.

     

    We will email you the link to the transaction on Blockchain as proof via our support box.

     

    Thank you and have a great day,

     

    Avantgarde

     

  • Hello¬†Moakawzac,

    Do you have any updates regarding your case? 

  • Hello¬†Moakawzac,¬†

    Do you have any updates for us? Have you received your funds?

  • Due to the inactivity of submitter we will consider this case as RESOLVED.¬†

  • I'm sorry I haven't received any info. No email verification email either.

  • Thanks for letting us know¬†Moakawzac,

    I've sent you a PM, please respond to it. Thanks

  • Thanks for sending over the requested information. We just sent an email and asked for updates on your case. Once we hear back from the casino representative, thread will be updated.¬†

  • Moakawzac¬†could you please check your spam/junk folder? We just received proof of payment, made back in July to the BTC wallet address. The email that was sent to you on 22nd of August contains the link to the payment made.¬†

  • Moakawzac, we are waiting on your update.¬†

  • Hi,

    I checked my spam folder as well as trash but still no email verification or link. I just don't understand. 

  • Hi¬†Moakawzac,

    We asked if the email can be resent. Keep you updated. 

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