RESOLVED: bitcoin withdraw issue

Last post made 1 year ago by MarijaS
  • Started by
  • Europlayer
  • Finland Sr.Newbie 15
  • last active 6 months ago

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  • Hi. I started to withdraw 245 euros

    On As bitcoin 11.6.2022 and it were

    Pending until today. Now they said

    Its cancelled on My side even when I

    Have not cancelled it by Myself.

    Now I need to wait even longer than

    I should have been without this issue

    to get my withdraw as bitcoins. 

    What to do next? 



  • Hello Europlayer,

    Please note we don't have this brand listed on LCB, however, we can try contacting them on your behalf and ask for updates. Please PM me your casino username. 

  • Username sended. Thanks!

  • Thanks for sending your account details. We just sent an email and asked for updates. Keep you posted. 

  • We just sent a reminder email, so far we haven't heard back from the representatives. 

  • Ok. Thanks for trying. 

  • Unfortunately, no response came in. We will try with sending one more reminder. 

  • Hi Europlayer,

    Unfortunately, we don't have any updates regarding your case. We sent 3 emails and haven't received a response. 

    We will mark this complaint as unresolved. If you get some news, please let us know. 

  • Got respond from avantgarde casino. 

    I send it to you as personal message. 

  • After receiving additional information from Europlayer we consider this case as resolved. 

    The winnings in this case came from a free chip, and as per casinos T&C's only one withdrawal is allowed were winnings came from a free chip and member already had one successful withdrawal of the free chip winnings in the past. 



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