Azure hand 6 weeks still waiting payout

Last post made 1 day ago by BecKearsley101

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  • Azure hand casino. 11/4/22 requested 2500 withdrawal it's still sitting there over 6 weeks later unprocessed..another 2500 from 12/5/22 sitting there and another 7000 sitting in my withdrawable balance that I can't set up to withdraw till the 2 already set up get paid out  

  • Hello BecKearsley101

    Sorry to hear about your withdrawal issues. Can you please notify us with your Azure Hand Casino Username via private message inbox. After providing this information we can contact Casino Representative and escalate your complaint. 

  • Hi BecKearsley101

    We received your Casino Username and have contacted Casino Representative. Keep posted on this forum thread for any updates. 

  • Will do. Thank you

  • So far nothings changed. Withdrawal still sitting there. I'm being given same nonsense excuses

  • Hi BecKearsley101

    Sorry to hear that. We have reached out to Casino Rep already and are waiting for a response. The moment we have the representative engaged, you will be notified. Keep your eyes on this forum thread for any updates. 

  • I really appreciate your help ..thank you

  • Hey all,

    I'm having this reviewed for you BecKearsley101, if anything further is required or if there is any necessary update I'll let you know here.

    Best wishes,

    Nick and True Blue

  • Ive been assured no need to worry I will be paid but they can't tell me when.. it's same thing they tell me everytime 

  • Hello BecKearsley101,

    We are optimistic that your withdrawal process will speed up now that Nickhelp has escalated your complaint. Fingers crossed you get your winnings soon. 

  • Still nothing

  • So tried to complain. Got told over and over that they don't have a complaints procedure, asked to speak to management got told noone was available. Finally my 'vip host' joined the chat. I already emailed her bout these couple weeks back and she did nothing to help, in the chat she told me I don't trust her, gave me a different email address to use to contact her and told me to email another address that I had already that told me they aren't the people to ask cause they have nothing to do with withdrawals. Apparently the vip host was going to look in to it but of course haven't heard from her again. I don't know what I'm supposed to do 

  • Hi BecKearsley101, 

    We will contact Casino Rep again and see if they have any updates for your situation. Keep you posted on this forum thread.

  • Hi I've got a withdrawal since my last update in Herre but have 11g in walithdrawals they aren't processing. Apparently I'm not VIP anymore so I don't get anyone to liaise with directly anymore. Customer service just give the same generic bullshit responses over and over again going around in circles.  can you please contact them again on my  behalf to see if you can get them to speed it up?

  • Hello BecKearsley101

    We have pinged Casino Rep. Keep posted on this forum thread for an update. 

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