UNRESOLVED: Azure hand 6 weeks still waiting payout

Azure hand casino. 11/4/22 requested 2500 withdrawal it's still sitting there over 6 weeks later unprocessed..another 2500 from 12/5/22 sitting there and another 7000 sitting in my withdrawable balance that I can't set up to withdraw till the 2 already set up get paid out  

Hello BecKearsley101, 

Sorry to hear about your withdrawal issues. Can you please notify us with your Azure Hand Casino Username via private message inbox. After providing this information we can contact Casino Representative and escalate your complaint. 

Hi BecKearsley101, 

We received your Casino Username and have contacted Casino Representative. Keep posted on this forum thread for any updates. 

Will do. Thank you

So far nothings changed. Withdrawal still sitting there. I'm being given same nonsense excuses

Hi BecKearsley101, 

Sorry to hear that. We have reached out to Casino Rep already and are waiting for a response. The moment we have the representative engaged, you will be notified. Keep your eyes on this forum thread for any updates. 

I really appreciate your help ..thank you

Hey all,

I'm having this reviewed for you BecKearsley101, if anything further is required or if there is any necessary update I'll let you know here.

Best wishes,

Nick and True Blue

Ive been assured no need to worry I will be paid but they can't tell me when.. it's same thing they tell me everytime 

Hello BecKearsley101,

We are optimistic that your withdrawal process will speed up now that Nickhelp has escalated your complaint. Fingers crossed you get your winnings soon. 

Still nothing

So tried to complain. Got told over and over that they don't have a complaints procedure, asked to speak to management got told noone was available. Finally my 'vip host' joined the chat. I already emailed her bout these couple weeks back and she did nothing to help, in the chat she told me I don't trust her, gave me a different email address to use to contact her and told me to email another address that I had already that told me they aren't the people to ask cause they have nothing to do with withdrawals. Apparently the vip host was going to look in to it but of course haven't heard from her again. I don't know what I'm supposed to do 

Hi BecKearsley101, 

We will contact Casino Rep again and see if they have any updates for your situation. Keep you posted on this forum thread.

Hi I've got a withdrawal since my last update in Herre but have 11g in walithdrawals they aren't processing. Apparently I'm not VIP anymore so I don't get anyone to liaise with directly anymore. Customer service just give the same generic bullshit responses over and over again going around in circles.  can you please contact them again on my  behalf to see if you can get them to speed it up?

Hello BecKearsley101, 

We have pinged Casino Rep. Keep posted on this forum thread for an update. 

Thank you. The oldest 1 is from 30/5

Hey all,

I'll see what can be done to assist.

Best wishes,

Nick and True Blue

Thank you . There has been no changes . Still just sitting there $9500 in total 

Greetings all,

An additional payment of $2180 went out to our 3rd party for disbursal as a wire transfer yesterday July 5th, generally it's 3-10 business days from the time it leaves the casino till arrival in the bank.

Also, the identification on file expires tomorrow. We will need that updated before we can move forward on the next installment. My deputy has reached out to you via email BecKearsley101. Just communicate with her and we should have that taken care for you promptly.

Best wishes,

Nick and True Blue 

Hello BecKearsley101,

Could you please update us about the current situation of your case? Have you received the rest of the payout?

Hello BecKearsley101,

Please let us know if you may need our further assistance or if your payout has been finalized.

Hello BecKearsley101,

Could you please update us if your withdrawal is finalized? If not we would have to mark this complaint as unresolved due to the submitter's inactivity.

12k still sitting there to be paid out. Id has been updated 

Hello BecKearsley101,

We will ping Casino Rep and get an update on your situation. Keep you posted on this forum thread. 

Appreciate it 

Greetings all,

We reached out to you via email on the 6th of July BecKearsley101 requesting an update of your now expired ID, if you could please get back to us on the update we'll be happy to move forward on this for you.

Best wishes,

Nick and True Blue

I updated that ages ago and they confirmed it had been verified 

Dated 12th of July. Just another time wasting obstacle on behalf of the casino 

There is now $22,000 to be withdrawn. 17k set up in withdrawals , oldest one is from the 30/5. 5k waiting to be set up but I've reached maximum allowable withdrawals 

Hello BecKearsley101,

So you have updated your expired ID on 12th of July, correct? 

If so, we will have to follow up with Casino Rep and see what is the next step. Hopefully a payout is due. 

Yes I did. The screen shot I added to a prior message shows the casino confirming the Id had been verified and accepted. Thanks for helping me with this..

Hi BecKearsley101, 

Thanks for confirming once again. We will follow up with Casino Rep and there should be no more obstacles from here on out. Keep posted on the forum thread.

Hi BecKearsley101, 

You got any updates for us? Have you been paid out yet? 

Nope, they just blow me off with the same generic scripted responses when I use the live chat to ask if they can process my withdrawals. It's so unethical. They want me to put my winnings back through which is why they leave the withdrawals sitting there for so long . 

2500 max per week max withdrawal limit but I've had withdrawals sitting there since May 30. I wish I could get the entire amount in one go and be done with them . 

Hi BecKearsley101, 

It's unfortunate you've had to wait this long. You have been really patient thus far. We have pinged Casino Rep and are waiting for their response to provide you with an update. 

Thank you. Is there any chance of getting my winnings paid out in 1 go? It makes me feel sick every time I log on and see what I've won still sitting there unprocessed. It's so unethical 

Hello BecKearsley101, 

The likelihood of that occurring is remote because, as you acknowledged, Azure Hand has a weekly cashout limit of $2500. When Casino Rep responds to this forum thread, we'll hear what they have to say.

It should be straight forward. I don't use any deposit bonuses or loyalty chips etc. I just play with what I deposit so I don't get stung with max withdrawal limits or play through requirements. 

Can you believe asking me to verify my documents again this is a joke

Tech issue apparently 

Hello BecKearsley101, 

Have the technical issues been resolved? Please update us on your situation. Thanks.

Yes they said it was an error..it's fixed now but my withdrawals are still sitting there untouched 

I am having the same problems with Azure Hand (now TheGoGoRoom)… I will be interested to see how your withdrawal request pans out… I currently have over $30k pending withdrawals with them.

I have 7 X. Withdrawals totalling 17000 then another lump sum I can't yet set up as withdrawals. Did U win yours as a lump sum? How long have your withdrawals been pending?  From my experience they have always paid out but they do it as slow as they possibly can

Hello BecKearsley101, 

Thanks for clarifying. 

Hi steely11au, 

If you'd like us to escalate your withdrawal issues with Azure Hand please create a separate topic HERE. Select "New Topic" tab and insert subject title and body of text for your complaint. We will then cater to your complaint. This thread is dedicated to BecKearsley101. 

Still nothing from the rep?

Hi BecKearsley101, 

Nothing yet, we will ping Casino Rep and ask them if they have any updates for you. 

The last time the casino rep was active on here was 11 days ago? 

Hello BecKearsley101, 

Casino Rep may have gone on vacation as we haven't heard back from them in a while, we will ping again in hopes of hearing back from them.