RESOLVED: Azure hand withdrawal pending 2 months

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Last post made 2 years ago by MelissaN
JoshuaWilmot492

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  • JoshuaWilmot492
    • Started by
    • JoshuaWilmot492
    • at Mar 03, 22, 09:56:05 AM
    • Newbie 8
    • last active 1 year ago

    Hi I requested a refund from azure hand on the 25/12/2021 and have been asking where my money is for over 2 months now every time I ask them I just get told they have left urgent notice

    Username Atomicmight 

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 03, 22, 03:17:57 PM
    • Serbia Moderator 15455
    • last active 2 hours ago

    Thanks for this post from:

    Sorry to hear that Joshua. We'll notify the casino rep and ask to check why your withdrawal hasn't been processed yet. 

  • JoshuaWilmot492
    • Replied by
    • JoshuaWilmot492
    • at Mar 04, 22, 05:30:53 PM
    • Newbie 8
    • last active 1 year ago

    Thanks for this post from:

    Thank you it has been a very long time

  • Nickhelp
    • Replied by
    • Nickhelp
    • at Mar 07, 22, 07:20:09 AM
    • Czech Republic Casino Rep 228
    • last active 9 hours ago

    Thanks for this post from:

    Greetings all,

    I have submitted this for review by the requisite department, if anything further is necessary on your part Joshua one of my team will be in contact via email. Otherwise I will update here when we have additional information.

    Best wishes,

    Nick and Azure Hand

  • Nickhelp
    • Replied by
    • Nickhelp
    • at Mar 08, 22, 09:09:57 AM
    • Czech Republic Casino Rep 228
    • last active 9 hours ago

    Thanks for this post from:

    Greetings Joshua,

    Your withdrawal request has been approved and should be going out to our 3rd party payment providers for disbursal in the coming business days. Please let us know when the funds arrive.

    Best wishes,

    Nick and Azure Hand

  • JoshuaWilmot492
    • Replied by
    • JoshuaWilmot492
    • at Mar 08, 22, 09:28:09 AM
    • Newbie 8
    • last active 1 year ago

    Can you tell me why that are taking $370 off my winnings I attempted to withdraw 

  • Nickhelp
    • Replied by
    • Nickhelp
    • at Mar 10, 22, 05:16:45 AM
    • Czech Republic Casino Rep 228
    • last active 9 hours ago

    Thanks for this post from:

    Hey Joshua,

    Deposit bonus funds are non-cashable. We give them to players to improve their gaming experience and if you lose them in the course of play we just hope you had a good time doing so. If you win on them however the bonus amount is removed on approval of the requested withdrawal, in this case your requested match bonus included $320 in match bonus funds and an additional $50 in free spins for a total of $370 removed on approval.

    I hope this clarifies things for you.

    Best wishes,

    Nick and Azure Hand 

  • MelissaN
    • Replied by
    • MelissaN
    • at Mar 10, 22, 05:28:50 AM
    • Serbia Moderator 15455
    • last active 2 hours ago

    Thanks for this post from:

    Thanks, Nick. We consider this case Resolved. 

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