RESOLVED: Azurehand casino payout issue

iv made 3 withdrawals on the 4th of July 2022..

all adding up to $6119 .. it's now the 1st of feb and they still havnt processed it, iv reached out to support serveral times but I always get a pretty generic response , saying they have notified the management team and it should be done really soon , thanks for your patience ..  im getting worried they won't ever process my withdrawals please help

 I meant the 4th of January, obviously.. 

Please provide me with your casino username and we'll notify the casino rep. 

my username is Martin160

The casino rep has been notified. We'll keep you posted. 

Greetings all,

I am having the case reviewed internally and I'll get back with you as soon as I have some news. 

Best wishes,

Nick and Azure Hand

Thank you 

Any news ? It's been 24 business days and I still get the same generic response .. I was told from support that it's still in the time frame , and that it's well past the time frame so it shouldn't be long now IN THE SAME CHAT 

We'll check with the rep if there is any news regarding your winnings. 

Any news ? My anxiety grows every day 

We'll check with the rep today if there is any progress regarding your case. 

Anything?   plz tell me u have some good news 

We notified the casino rep to provide us with the update. As soon as he gets the info from his team he'll let us know. 

Still nothing??

We haven't heard from the rep yet. He is probably waiting on his team to get back to him.

Apologies for the delay all,

I am indeed waiting for further information from the requisite department.

Best wishes,

Nick and Azure Hand 

Greetings all, 

I have been informed the first payment has been issued on your behalf Martin16100, please let me know when this arrives.

Best wishes,

Nick and Azure Hand

Hi Nick

Iv received the first payment which I received $2364 , thank you , stil waiting on the rest, will keep you informed 

Thanks for the update. Hope you'll get the whole amount soon. 

Greetings Martin16100,

The approval was made last week and the remaining balance was paid out to our 3rd party on your behalf, as a general rule we are looking at 3-10 business days on delivery so you should be seeing that hit you bank account fairly soon if it hasn't already.

Best wishes,

Nick and Azure Hand

Unfortunately JC1982 the requested funds are not eligible for withdrawal. Only one free chip is allowed between deposits and this particular win was on the 3rd no deposit bonus in a row.

Wish I could be of more assistance.

Best wishes,
Nick and Azure Hand 

Hi Martin16100,

Please let us know as soon as you get the money. 

It is safe to assume that the money has arrived! We will mark this complaint as RESOLVED as Nickhelp has provided fantastic assistance and notified us that the last payment was pending for 3-10 business days as stated here:

Seems the submitter of this complaint has got all their money and run away without a word in site.