RESOLVED: Azurehand Payout Issue

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Last post made 2 years ago by MelissaN
WHATEVA216
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  • WHATEVA216
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  • last active 2 years ago

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  • I requested a withdrawal from Azurehand Casino, I supplied all the information they requested, after it exceeded the timeframe for the payout I contacted support numerous times, and they just kept telling me the same thing, under maintenance, and then told me that it will be processed very soon, but could never give me a date, I asked numerous times to speak to their management team and requested their email address they refused and just said be patient it will be processed very soon.  I have been very patient and would like to receive my money.

  • Hi Nick

    Its been over the timeframe for my payout, please can you advise me when my payout will be issued.
    Thank you.
    Leonie
  • Hi WHATEVA216,

    Please provide me with the casino username and email address you used for the sign up and we'll notify the casino rep. 

  • Hi 

    My username is whateva216

    And email is wh*******216@gmail.com

    Thank you.

  • Thanks the casino rep has been notified. 

  • Thank you Melissa 😊

  • Greetings all,

    I am having the situation reviewed and we will see what can be done to assist. I will get back to you when I have further information.

    Best wishes,

    Nick and Azure Hand

  • Thank you Nick, that would be appreciated.

    Regards Leonie

  • Hi Nick

    Any updates please smiley
  • Hi Nick

    Any news on my payout please.🙈
    Thanks 
    Leonie
  • WHATEVA216 wrote

    Hi Nick

    Any news on my payout please.🙈
    Thanks 
    Leonie

    Please be patient. The casino rep will update this post as soon as he gets the info from his team. 

  • Greetings all,

    I have been informed that the requested withdrawal has been approved and released to our 3rd party payment provider on your behalf whateva216. We are generally looking at 3-10 business days on delivery so it should be with you before long if it hasn't arrived already.

    Best wishes,

    Nick and Azure Hand

  • Hi WHATEVA216,

    Please let us know as soon as you get your payment. 

  • Hi Nick

    Thank you very much, I received the monies in my account today.
    Thanks for your time.
  • Hi Melissa

    Thank you very much, I received the monies in my account today.
    I appreciate your help.
  • WHATEVA216 wrote

    Hi Melissa

    Thank you very much, I received the monies in my account today.
    I appreciate your help.

    That's great news. We'll mark the case Resolved. 

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