UNRESOLVED: balance write-off for unreasonable reasons - Space Win

Last post made 9 days ago by Berks
  • Started by
  • fear99
  • Belarus Newbie 2
  • last active 17 days ago

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  • Good afternoon dear forum in the vast on the Internet, I came across a casino space win (link removed by moderator Berks) where they offered sign up bonus I agreed and took this bonus after successful wagering my balance was 52 euros ,the casino system did not correct my balance but left it as it was, namely 52 euros ,after that I uploaded the documents and put the money for withdrawal,one hour passes and my balance becomes 10 euros I contacted the chat to find out what happened? where the operator said that the maximum withdrawal is 10 euros ,but my questions are why their system, after wagering the bonus, did not correct the balance to the required amount he replied that operators do it and the operator refused to provide a clause of the rules where it is written that the maximum withdrawal for this bonus is 10 euros.I think it's a scam by the casino and I ask you to invite a casino representative to solve the problem

    mail casino s********@mail.ru

  • Hello fear99,

    Please be advised that we don't have this casino on our list. 

    Thanks for reaching out to us. We will try to get in touch with Casino Representative in order to help you with this kind of issue. Please keep an eye on this thread for any updates.

  • chatted with the manager they don't want to admit their guilt they wrote that it doesn't matter who corrects the balance or is it a system or is it a person,I hope the players will see that this casino is a scam and will not play with them

  • Hello fear99,

    We will additionally inquire about this situation with Casino Rep. Please keep you posted.

  • Hello fear99,

    We still haven't heard back anything from the Rep about this matter. We will send them a reminder in hopes that we can get some feedback. Keep an eye on this thread.

  • Hello fear99,

    We are forced to close this complaint due to Casino unresponsiveness. They are ignoring our emails and we haven't got any proper information regarding this matter so we are unfortunately unable to help you.

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