UNRESOLVED: Bali Fortune Complaint

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Last post made 16 days ago by Anchi
358127pf
  • Started by
  • 358127pf
  • Australia Newbie 1
  • last active 23 days ago

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  • 358127pf
    • Started by
    • 358127pf
    • at Apr 21, 23, 04:48:13 PM
    • Australia Newbie 1
    • last active 23 days ago

    Hello.

    Similar to the author of the thread by (Delsden0), I have a bunch of withdrawals (8 separate withdrawals) that remain at "pending" status with Bali Fortune.  The withdrawal dates range from March 15, 2023 through to March 30, 2023.  Their lead time to "approve" withdrawals according to their site rules are 7 business days, which has now well and truly lapsed.  After countless emails to their support team and payments team, I continually get the run around, generic answers, eg. we are busy processing lots of payments", please be patient, etc. etc...

    I really need help here if you can assist?  I will send you my login details and anything else you need via PM.  

    Many thanks in advance.

  • KingNemo
    • Replied by
    • KingNemo
    • at Apr 22, 23, 03:34:55 AM
    • Canada Moderator 3270
    • last active 3 hours ago

    Hello 358127pf, 

    Please be advised that we don't have Bali Fortune Casino on the LCB Network. However we will do our best to help and escalate the matter..

    Could you please send us your Bali Fortune Casino username via private message so we can get in touch with Casino Representative and inquire about this matter?

    Thank you.

  • KingNemo
    • Replied by
    • KingNemo
    • at Apr 23, 23, 09:55:08 AM
    • Canada Moderator 3270
    • last active 3 hours ago

    Thanks for this post from:

    Hello 358127pf, 

    We received your Bali Fortune Casino username via private message and will proceed with contacting support or casino rep for assistance. Hopefully we can escalate the matter for you and help speed up the delayed withdrawal attempts. Fingers crossed!

  • Berks
    • Replied by
    • Berks
    • at Apr 27, 23, 04:08:29 AM
    • Serbia Moderator 2711
    • last active 19 hours ago

    Hello 358127pf, 

    We are still without any response from their side. We will send them a reminder email in hopes that we can get a proper answer regarding your issue.

    Keep you posted.

    Thank you.

  • Berks
    • Replied by
    • Berks
    • at May 03, 23, 03:11:43 AM
    • Serbia Moderator 2711
    • last active 19 hours ago

    Hello 358127pf, 

    We still haven't received a response from their side. Once we hear back we will let you know.

    Please keep an eye on this thread for any updates.

    Thank you.

  • Anchi
    • Replied by
    • Anchi
    • at May 11, 23, 10:22:24 AM
    • Serbia Admin 11654
    • last active 3 hours ago

    Hello 358127pf, 

    We didn't get any response from them. Unfortunately, the casino does not want to cooperate, so we are forced to close this complaint.thumbs_down

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