RESOLVED: bet24-7 casino does not pay

Hello, I am asking for help with my withdrawal, I have withdrawn my winnings on May 26th and I have not received my money till now. I paid the deposit, uploaded the documents and nothing. I sent you a private message with my nick. I am asking for help, I see that several complaints have been positively resolved. Thank you. 

Hello ParkerFCB,

Please send me your casino username and we will ask for updates on your case.

Thanks for sending your account details, we notified the casino representatives about your issues and asked for updates.

Keep you posted. 

The casino still has not paid out, another day has passed, today is the fourth. I wrote two e-mails to the finance department, sent the documents, but no one replies. Other users paid out after complaining. Please help.

Hello ParkerFCB,

As we were advised by the casino representative, your case has been forwarded to the relevant department and we are waiting for further updates.

I need to ask you to be a bit more patient. As soon as we have new information we will let you know.

Thank you,

Hello, any new information? It's starting to annoy me, no one writes back from the financial department, casino representatives, documents not checked, I did everything right and still haven't received the winnings where others did. They've been texting me the same thing over and over in the chat for two days, but no one is replying to my email. Why doesn't the casino representative reply? It's been four days, where I was supposed to receive the winnings after 48 hours.

Hello ParkerFCB,

We are still waiting for the relevant department to get back to the casino representative. 

As soon as we get new information we will let you know. 

Hello ParkerFCB,

We sent a reminder regarding your case, since we still don't have any new information. 

Keep you updated.

Hello, any information? It's a joke, players who wrote a complaint a few days before me, received their winnings a long time ago after the intervention in a few days, I've been waiting since May 26, I did everything right, deposit, documents, no one has replied to me to this day. They keep saying that they are a reliable casino that pays out and does not cheat, but why have I not received my winnings since May 26 and no one has replied to me.

Hello ParkerFCB,

We sent one more reminder regarding your case, unfortunately so far no news. Keep you updated.

Hi ParkerFCB,

Since we haven't received any updates about the progress of your case, we will now regard it as unresolved. However, if we do receive any updates from the casino representative regarding your withdrawal, we will inform you promptly.

Hello, 15 minutes ago on my profile in the notifications, the transaction changed and I can no longer cancel the withdrawal, today I was able to do it. Can they pay now?

Hello ParkerFCB,

Judging by the screenshot your withdrawal may be in progress or sent, and that is the reason it can not be canceled anymore. Please keep an eye on your e-wallet/account for the transaction to appear. 

But we also notified the representative, who advised the question 'will be forwarded to the person in charge'. Once we get more info, we will let you know. 

Hello, update, it's been 48 hours as you can see in the screenshot and I still haven't received my money. I don't believe anything they say in chat anymore. No contact via email since May 26.

Very sorry to hear that ParkerFCB,

We haven't heard back from the representative either :( 

Hello, update. I still haven't received my winnings, I don't know what it is, I can't cancel, they haven't emailed me once since May 26th, I don't think they will pay me my winnings.. I sent the documents, I lost my deposit.

Hello, update. Today I finally got my winnings after 18 days. Thank you very much  MarijaS and lcb.org for your help!

Awesome! Glad to hear you finally received your winnings! 

Enjoy!