RESOLVED: Withdrawal issue

Last post made 4 months ago by Complaints Moderator
Sergei Shpakov

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  • Hello, July 31st received a deposit bonus from in 5 days fulfilled all the conditions for wagering the bonus. after that, make a few more bets. and ordered money for payment. the payment was canceled, they said that the account was not verified. although on June 29, I passed an interview on Skype and confirmed the verification of the account. On the account 5198 euros. Support not responding for 5 days. I have already sent many letters. help if you can.

  • Hi Sergei Shpakov,

    We don't have this brand listed on LCB but we'll do our best to get in touch with them and ask about your withdrawal. Could you please private message me your casino username? 

  • 5200 euro .. .something worth fighting for ...

    But whats that with skype? How did they do verification using that? You show your documents during a live video chat or something? Sounds a little goofy to me, but ok ... Doesnt mean that I truly hope you will get your money soon!

  • Yes, I showed my documents during the video chat. The operator asked various questions about the rate. What I put on, what sports, what teams. Then I asked cards of which system I used visa or mastercard. And then he named the teams on which I bet and asked what kind of sport and country. And the teams were very exotic. I asked 4 teams in total.

  • Thank you, Sergei Shpakov. We received your account details and notified the casino rep. Hope they'll look into it and get back to us. 

  • Hello Sergei Shpakov,

    We've received a reply from the casino regarding your complaint. Here's what they say:

    "The client has completed the verification and his account was restored. The client has already been informed of this."

    Could you please confirm if this has been sorted out.

  • Yes thank you. Today they answered me. But there is no payment yet. We are trying to settle the formalities associated with the card. Let you know how it ends.

  • Thank you for letting us know Sergei Shpakov. Please keep us updated.

  • Yes of course. The payment was approved. It remains to wait for the money. Thank you so much. If I withdraw all the money I can donate something to you.

  • Hello Sergei Shpakov,

    That's a great news! Thanks for the update! We don't need anything from you, we don't charge our members for our Complaints services. 

  • Hello Sergei Shpakov,

    Have you received your payment? Please keep us updated.

  • hello, as of today I have not received my payment. Still awaiting payment. I'll let you know as soon as updates are available.

  • Ok, thanks for the update Sergei Shpakov.

  • Hello, money was transferred to me. Thank you so much

  • Hello Sergei Shpakov,

    That's great news! Thanks for the update! We're going to close this case and mark it as Resolved.

  • Ok. Thank you

  • sir i used bet2u since so long i hardly won on bet2u but i like some features but i hardly won but last month i got offer 100 % with 100% extra bonus money i used and i won 500 dollors then i tried to withdraw money they refused and said join us on skype call depsite of all that i was verified Member well i appeared into the interview and i made all answers which she asked then after 3 days they sent me email that i viloted 23.4 and 23.5 terms and i googled about bet2u they said same things to all i think they are scammer and same incident 6 months ago my friend faced and i took back only deposit money. Now right now my one of friend have won 1000 dollors but this time no \bonus problem but they are not replying him they withdraw money on Friday 100$ they approved and sent but after that they tried they dont reply nor they are saying why they are doing this with him. We got all kinds of emails and proof against them. If something can be helpful for you i am ready to provide. is my personal email i am waiting for you. I need guideline how to ban bet2u because 3 to 4 case i have observed in my area i m waiting for you

  • Hi hi pls could you tell bet2u how to accept skrill withdraw ? 62 euros  Cra****  email 

    27170**** ID accept pls

  • Hi Cromer32,

    First of all, welcome to LCB! Glad to have you here.

    Thanks for sharing your casino credentials with us.

    We will reach out to the casino representative asap.

    Keep you posted.

  • ok thank you 

  • it was written that the skrill withdraw only took 1 hour and 23 hours had already passed

  • Hello Cromer32,

    We have reached out to the casino.

    Keep you posted.

  • I haven't received it yet:(

  • they didn't give me the money and I failed the sport-.-

  • Hello Cromer32,

    We are working on your complaint and kindly ask for your patience.

    Keep you posted.

  • I don't need it anymore because I lost money on sports because they didn't pay my money on the site

  • Hello Cromer32,

    Sorry you have had a bad experience.

    We will close this complaint per your statement and mark it as Resolved, as we did our best to assist you.

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