RESOLVED: Bet2u withfrawal request

Last post made 16 days ago by Berks
Κωνσταντίνος Αυγερινός

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  • I am facing problems with a withdrawal requested from betting company Bet2u.

    Allow me a moment to provide you with further information. I registered in Bet2u as I thought it wasn't a scam because the site was advertised on Skrill's website.

    I am a fully verified customer and i have screenshots proving that.


    I ve deposited to Bet2u (Dazzlester Limited) via my Skrill Wallet the following amounts:

    • 18/10/22   23:42   100€   4465583230
    • 18/10/22 23:59  20€   4465603079
    • 20/10/22 01:24  38.5€  4467129475
    • 20/10 01:27  80€  4467131400
    • 20/10 01:28  20€  4467132727
    • 23/10 3:13  50€  4471435524
    • 23/10 3:21  88€  4471440108
    • 23/10 3:25  28€  4471442599
    • 23/10 3:50  20€  4471912659
    • 26/10 3:46  170€  4476339502

    Total: 614.5€


    Then, after some bets I decided to request a withdrawal  via skrill

    My first withdrawal request was placed on 26/10 00:55. I have attached all the relevant screenshots of my attempts to communicate with the company, via emails or livechat, to resolve the issue (you can find them with the withdrawal request id below)


    Then, after 4 days of waiting I did some research on the web and read that a lot of other customers are having the same issues. I am providing you with trustpilot's link where you can read the customer


    At the same time, I've contacted Skrill live chat, because I started feeling really anxious about my requests. Customer support agent informed me to contact this email address providing all the relevant proof for my case to be resolved.


    On 28/10 13:00, I cancelled the above withdrawal request and immediately placed a new one, thinking that there might be a technical issue and a new request may solve the problem. Before asking for a new withdrawal, I asked about the processing time (via skrill, it is stated to be 1 hour) The new request's id was 152700139. I contacted the live chat 3 times, one every 12 hours. The same answers again, and in the end they stopped  reading or answering my questions (see attached screenshots below). Simultaneously, I tried to communicate with the company via email. I sent 4 emails, every 12 hours, and neither received an answer back. 


    Please, i would really appreciate your help. By now, my total balance is 813.97€ (527,11€ under withdrawal request and 286.86€ in my remaining balance)

    I am fully convinced that the site is a scam. I provided you with all the relevant proof about the case. If you research the company online you will be amazed by the amount of formal complaints against them. 


    I have also contacted Skrill, Bet2u, LPB in Latvia, DAZZLESTER LIMITED and the Gaming Commission of Curacao.


    Looking forward to hearing from you 

    I am at your disposal for any further communication 

  • Hello Κωνσταντίνος Αυγερινός,

    Please be advise that we don't have this Casino on our list, but we will try to reach out to Casino in order to help you. Please keep us posted.

  • I know that this site isn't on your list and i really appreciate your help. I am at your disposal for any further information

  • Hello,


    Just a small update

    After 4 days of silence, today i received an email about skypoe call verification. I responded immediatly, providing my skype id and now i am waiting to schedule a call

  • Hi Κωνσταντίνος Αυγερινός,

    Thank you for the update. We still haven't received any response. Keep us updated.

  • On 2/11, 21:00 EET I had a skype call verification with Bet2u. They interviewed me, it was like talking to the police!

    In the meantime, Skrill contacted, telling me that a case with the company has been opened and that i will receive an update in a few days

  • Hello Κωνσταντίνος Αυγερινός,

    Glad to hear that this case is going further, and hope that it will be resolved as soon as possible. Keep us updated.

  • I will keep updating! If you get any kind of response by them, please inform me :)

  • Did you receive any response by them?

    They just told me that i should wait for my interview to be reviewed and that may take several days

  • Hello Κωνσταντίνος Αυγερινός,

    Still no response from the Casino unfortunately.

  • Hello Κωνσταντίνος Αυγερινός,

    We will consider this case as UNRESOLVED unfortunately due to Casino unresponsiveness. Once we get some feedback from them we will re-open this complaint. 

    If you get some update please let us know.

  • I just received an email about th completion of my Skype call verification. Then, I received an email about the approval of my withdrawal request. 

    I would like to thank you for your help and i would also like to advise anyone that you should put pressure on them. Personally, I contacted 3 forums, Skrill, and the gaming commission of curacao. Probably, this pressure made them pay me. I will update you for one last time when i receive the money. If anyone wants extra info, feel free to dm me

  • We're glad to hear that. Thanks for letting us know Κωνσταντίνος Αυγερινός.

  • Money has been withdrawn. Please, change case to resolved

  • So good news! Enjoy your winnings!money

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