CLOSED: [due to the submitter's request]: Bet4slot - KYC Issue

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Last post made 1 year ago by JovanaV
Pan Pan
  • Started by
  • Pan Pan
  • Newbie 5
  • last active 1 year ago

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  • Pan Pan
    • Started by
    • Pan Pan
    • at Apr 22, 25, 04:58:20 PM
    • Newbie 5
    • last active 1 year ago

    I won 45 euros from a no deposit bonus and I tried many times to contact through email and live chat but not get replies .The chat is always unavailable so I dont know what to do.I made this complaint to solve this issue and get my winnings

    Disputed amount: 45$

    Casino: Bet4slot

    Case #: 3152

    Submitted via LCB complaint form
  • Pan Pan
    • Replied by
    • Pan Pan
    • at Apr 22, 25, 05:26:43 PM
    • Newbie 5
    • last active 1 year ago

    Screenshot

  • Pan Pan
    • Replied by
    • Pan Pan
    • at Apr 22, 25, 05:30:22 PM
    • Newbie 5
    • last active 1 year ago

    Thanks from:

    Screenshot

  • JovanaV
    • Replied by
    • JovanaV
    • at Apr 23, 25, 03:53:52 AM
    • Serbia Moderator 6391
    • last active 15 hours ago

    Dear Pan Pan,

    We will contact the casino rep to check your case. In the meantime, could you please tell us:

    • Is this your first withdrawal at Bet4Slot Casino?
    • Is your account verified?

     

    Thank you for your cooperation.

    Bet4slot

    2.8/ 5

  • Pan Pan
    • Replied by
    • Pan Pan
    • at Apr 23, 25, 09:27:33 AM
    • Newbie 5
    • last active 1 year ago
    Well I got respone and tell me  that the maximum withdrawal from a non-deposit bonus is limited to 2 times the bonus amount. In my case, this equals €8.46.Their platform requires a minimum of €20 to process any withdrawal. Therefore, to proceed with a withdrawal, a real money deposit is required.Also they rejected my   documents and I dont know why.I am not interested to get my winnings because of these unfair rules.From my side this case is closed thanks lcb for your help I appreaciate it 
  • JovanaV
    • Replied by
    • JovanaV
    • at Apr 23, 25, 09:46:30 AM
    • Serbia Moderator 6391
    • last active 15 hours ago

    Dear Pan Pan,

    Thank you for the update and we understand your decision. As you’ve indicated, we will now consider this complaint closed. If you ever need further assistance in the future, we’re here to help.

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