CLOSED [closed casino]: Bet4slot - Poor Support Issue

I am trying to contact support for days now live chat is non existent in a queue for hours on end. Got to number one in the queue and its disconnected me three times. I have sent documents to verify my account to withdraw my winning. Sent emails as it states send emails for urgent matters. No response at all. No acknowledgement.

Disputed amount: 1600€

Casino: Bet4slot

Case #: 3197

Hello Butterfly100,

Welcome to our forum.

We have contacted the casino rep regarding your case and will let you know once we hear back from them. Please follow this thread for updates.

Thank you.

Dear Butterfly100,

This is the response we have received from the casino rep:

We want to apologise for the long waiting times, due to our "No deposit Free spins" campaigns, our chat was flooded and the response time has increased significantly. The KYC was completed and you can proceed with the withdrawal process!
 
We thank you for your patience and we look forward to see you back!

Could you please confirm this?

Thank you.

I have made 6/7 withdrawals to different crypto wallets, all were Approved instantly,, no funds have been received! Have attached approval below. But again no funds have been received to any of my crypto wallets. 

More approvals. €1500 worth of withdrawls and i havn't seen a sent. 

Received this email this morning even though above they states account was fully verified and my withdrawals were approved. 

As part of our enhanced security procedures, we kindly ask you to provide an additional verification step to complete your KYC process.

Please send us a short video of yourself holding your ID document and a handwritten note with today’s date and the name of our casino clearly visible.
This is necessary to confirm the authenticity of the documents and ensure the safety of your account.

We appreciate your cooperation and remain at your disposal should you need any assistance.

--

Best regards,

Bet4Slot Support Team

@JovanaV any more updates on this matter? 

Thanks 

Dear Butterfly100,

Please note that, according to their T&C:

8.2 We reserve the right to request photo ID, address confirmation, or perform additional verification procedures (such as requesting a selfie or arranging a verification call, etc) for identity verification prior to processing any withdrawals from your account. We also reserve the right to perform identity verification at any time during the course of your relationship with us.

Could you please let us know if you have sent the requested video to the casino? 

Thank you.

I did they now have said its not "clear" enough i will sent another asap. 

I 100% understand they can request more documents its no problem but they sent emails stating withdrawal was approved. 

I will send another video today and see how it goes from there 

Thanks again 

3 videos sent incase it isn't "clear" enough.

Fund are back in my wallet have been advised 300 per day withdrawal limit. 

I have requested a withdrawal of €300. And sent the verification requested. Will see how it goes from here 

First withdrawl has been received of 300 as per daily limit will keep lcb updated on remaining. But as of withdrawal of first no problem. 

Casino compliant. 

Still have only received one €300. 

Dear Butterfly100,

Please note that in most casinos, withdrawals are processed on business days only. Since your first withdrawal was received shortly before the weekend, it might be worth waiting a few more days. If there is still no progress, we will send them a reminder. Keep us updated.

Dear Butterfly100,

Could you please update us on the progress of your withdrawals?

Thank you.

Still have only received 300. 

Was told if have another 300 monday-tops. 

I made 2 €300 withdrawals on separate days and they keep putting €300 back onto my balance. 

So to date i have received 1x €300. 

Dear Butterfly100,

We've contacted the casino representative and requested an update regarding your withdrawal. We'll let you know as soon as we hear back from them.

Thank you for your patience.

Hello Butterfly100,

A daily withdrawal limit of €300 and a monthly limit of €5,000 are notably low by industry standards.

It has been 12 business days since your withdrawal was approved, and it is unacceptable that you have only received €300.

The casino appears to be in breach of its Terms and Conditions, and we hope they will take the necessary steps to resolve this matter appropriately. We appreciate your patience as we continue to address the situation.

Thank you i really appreciate your help. 

It's ridiculous to be quite honest, i received one email correspondence from them last friday saying i would have another €300 monday-tops. 

I am fully verified so least i got that far. They are going to ask you for a live video of you holding your ID and a piece of paper with the name of there casino and the date. The customer service is of the lowest standard. 

We received your withdrawal request and returned the funds to your account. 

We would like to inform you that the requested amount has been returned to your player balance, as the wagering requirement has not yet been met. According to our records, you have deposited a total of €617 and played through €5,970.30 so far.

As stated in our Terms and Conditions (Section 8.3), “To make a withdrawal, a player must play through their active deposited amounts at least 10 times before the withdrawal. This procedure is in line with anti-money laundering practices.”
You can review the full terms on our site

Based on this policy, you must wager a minimum of €6170  before being eligible to withdraw funds.

Should you have any questions or need assistance, feel free to reply to this email.

This is just excuse after excuse now. My total deposits were €617. When i won i had initially deposited €200 meaning i had to play through €2000 not all the combined deposits. The only active deposit at this time was €200.

Dear Butterfly100,

We have received the same explanation from the casino rep. Please note that, according to their T&C: To make a withdrawal, a player must play through their active deposited amounts at least 10 times before the withdrawal.

The only active deposit was €200. I had played through the other deposits. This casino is an absolute joke. 

I have since played through this again which is absolutely ridiculous i have non attempted to withdraw another €300. 

Hello Butterfly100,

It is a common practice in online casinos to require that deposits be wagered at least once before a withdrawal can be processed. This policy is primarily in place to comply with anti-money laundering (AML) regulations. 

Most reputable casinos require a 1x wager before allowing withdrawals that are not tied to a bonus.

In this case, a 10x deposit wagering requirement is considered excessively high and not in line with standard industry practices.

When casinos impose high wagering requirements on deposits many players end up losing money while trying to meet those requirements.

Always be sure to carefully review this rule in the casino's terms and conditions and choose casinos that impose a wagering requirement of only 1x on deposits.

Thanks Anchi 

I have now completed 10 x wagering requirements i have requested my withdrawals . I understand these only do it on business days. So i expect it to be processed tomorrow. 

Hello Pascal107,

We received a response from the casino representative stating that your passport was successfully verified, but they still require a correct utility bill (not older than 3 months). Could you please let us know if you’ve sent the requested document? 

Dear Butterfly100,

Thank you for the update. Could you please let us know once your withdrawal has been processed?

Thank you.

This is really getting ridiculous 

Email received 

We encountered an issue confirming the payment, and while we work to resolve it, the funds have been returned to your account.

You will be notified as soon as there is an update.

If you have any questions in the meantime, feel free to reach out.

Best regards,
Support Team

Hi Guys 

Any chance ye can get me an update on why my withdrawal was cancelled i have requested another. Still waiting

Hi Butterfly100,

Thank you for letting us know. We requested an update from the casino rep, and once we receive their response, we’ll inform you right away.

Thank you for your patience.

Thanks for the help guys. 

Still waiting anyway withdrawal was requested monday 

Hi Butterfly100,

We still haven't heard back from the casino rep regarding your case, so we've sent them a follow-up. In the meantime, have there been any updates or progress on your side?

Thank you for your patience.

They just keep saying its processing. 

They have been responding to my emails but giving me nothing only its processing and to be patient. 😑

Hi Butterfly100,

We are still waiting to hear back from the casino rep. Have there been any updates or progress on your side?

Thank you for your patience.

They have continued to tell me its still processing and to be patient. 😮‍💨

They last told me this on Saturday. Its now a weeks processing. 

Hi Butterfly100,

We’ve just received confirmation that the Bet4Slot brand is shutting down. We’ll do our best to help resolve any pending player issues during this process.

We have already contacted the casino representative regarding this, and we’ll post an update as soon as we hear back from them.

Thank you.

I had a very strong feeling this casino was a scam to begin with. There fobbing me off over a month now. No intentions of ever paying. 

Any updates? live chat is gone back to been non existent, not answering emails. 

Dear Butterfly100,

At the moment, we still haven't received any official update from the casino representative despite our efforts to get clarification.

We will continue monitoring the situation and will post any updates here if we hear anything new. We're sorry for this outcome and we're doing everything we can from our side.

Thank you for your understanding.

Dear Butterfly100,

The casino representative has never responded to our inquiries regarding the pending withdrawals or what will happen with them. We will try to reach out to them again and hopefully receive some form of reply this time.

If there are any updates or changes, we will make sure to inform you.

Dear Butterfly100,

Unfortunately, it appears that the situation is as it stands: the casino has shut down, and the representative is no longer responding to any of our inquiries. Despite our repeated efforts to obtain clarification regarding your pending withdrawals, we haven’t received any answers.

Because of this, we will have to close this thread, as there is nothing further we can do at this point.

We’re truly sorry for the outcome, and if we receive any new information, we will make sure to share it here.

Thank you for your understanding.