RESOLVED: BETCOCO CASINO PAYMENT DELAY

I deposited at betcoco casino via neteller,wagered the first deposit bonus and after my verification,i asked for a withdraw.Betcoco send me an email that my withdraw is processed to the financial department and then cancelled my withdraw and return the money to my real balance.i had no notification email from the casino that they cancelled my withdraw.i logged in and just saw money in my balance.when i asked live chat about that,they had no answer.i asked again for a withdraw and its still on pending mode.Live chat has always the same "tape".that they processed the case to the relevant department and they will answer asap.Since saturday i was verified and asked for a withdraw,i hear only lies(today is thursday).i also have the same emails from the relevant department(they dont even change the words they use),that the withdraw is processed.if the withdraw was processed,it would be shown from neteller in seconds.its obvious that this casino uses tactics totally against player,just to make the player cancel the withdraw.they are over their timeline for pending status and withdraws via e wallets.

Hello aivas2003,

Please send us your casino username via private message and we will contact the representatives regarding your issue. 

i have send you a pm.thank you.

Hello aivas2003,

Thanks for sharing your credentials. We will notify casino representative. Once we get some feedback we will get back to you. Please keep us posted.

Today they dont even bother to answer at live chat.i have only automated answers.I am transfered from one chat support to another.tragic..still my withdraw in pending status.no progress at all :((

i am pretty sure you didnt get any feedback from betcoco casino?today ,they dont answer again at livechat.only bots here.

Hello aivas2003,

We are still waiting for the response from the Rep. Once we get some information regarding your case we will get back to you immediately. Really sorry that you are encountering this issue. Please keep an eye on this thread for any updates.

No reply at all.chat wrote today at me"Hello Ioannis, how are you? We are very sorry for your waiting time, at the moment there are several requests in progress, we are working to do it in the shortest possible time, however I will send a message to the finance area so that they can provide us with an answer."....i have this answer 12 times in a week...ofcourse ,u didnt have an answer from the casino rep...

Hello aivas2003,

We still haven't got any response from the Rep. We will send them a reminder email in hopes that we will get an update as soon as possible. Please keep an eye on this thread.

Probably u have no response from casino rep...3.9 rake from lcb is too high and misleading for a casino that does not pay the winnings..

Hello aivas2003,

We still haven't got any response.

Casino rating is not determined by LCB.  The rating depends on the votes of our members.

Hello aivas2003,

Casino Rep got back to us and confirmed that the platform provider was encountering issues with Nettler withdrawal at the moment.

They have informed us that they have tried to get in touch with you with an alternative resolution to the issue but you've not been responding. Can you please check your emails, junk, spam etc. The email was sent on Wednesday 30 November 2022. 

Please let us know when it's done. 

They said to me the same provider story a week ago.It’s very easy to move the problem to someone else’s.I have given them bank wire transfer solution a week ago.Nothing happened as well.Maybe their solution is to open a Bitcoin account as they are unable to pay me by the way I deposited and by bank transfer,And probably,when I will open a Bitcoin account,their provider will have problem with Bitcoin..

Hello aivas2003,

Please check your emails, and we are sure that in the cooperation with the Casino you can find a best resolution regarding this issue. Please let us know when it's done.

Thanx.i have checked my emails and there is nothing new from the casino.Really,after how many days the casino respond to you?

Let me make a sum about betcoco casino.I have spoken several times with live chat.Their problem is that they want to help me.everyday i hear at live chat same phrases:"we are here to help you,we wanna help u solve the issue" and other automated answers.i asked neteller withdraw and they failed.I asked bank wire and they failed.Both times,they didnt even reply to emails.i opened an account at jeton and they didnt reply if i can withdraw there.They can not force me open a crypto account although they want.At lcb review,they seem to have several ways of withdraw,both neteller and jeton,but i see no payment,i receive no answers.They reversed my withdraw ,send money to real balance and didnt even notify me with an email.Casino rep replied to lcb after 10 days.I have no trust at them at all and i really wonder why do u believe that they will find the best resolution for the issue.From their behaviour and response till now,i totally doubt.

Hello aivas2003,

We will notify Casino Rep again in hopes that all of us will find the best resolution regarding this matter. Once we get an update we will let you know. Please keep us informed

This casino has nothing to do with trust...2 emails within 3 days...and withdraw still pending...

Hello aivas2003,

We will reach out to them again to ask what is happening with your payout. Please keep you posted.

After 16 days of pending status,casino cancelled the withdraw.I deposited via neteller and they can not pay me in neteller,neither mifinity,jeton or bank wire.The casino send me back money in my real balance,although 3 days ago they have sent me 2 emails that my withdraw was processed.They have no idea on what they do and it is totally a non trust casino.

The casino finally paid. From 29-11,after 2 no-reason cancellations, after at least 10 hours chat conversation(half of the times was a bot🙂),after 6 fake emails that my withdraw was processed and then it was cancelled,after i changed my withdraw method cause they couldnt pay me the way i deposited (neteller).i will not change a single word about my opinion about betcoco casino. No trust and the happiness of a withdraw became a nightmare. Thank you LCB for all the assistance. Keep up as always :))

Hello aivas2003,

We are happy to hear that you received your funds. Thanks for letting us know. Enjoy your winnings.